Solved

Hi everyone,I created a Figma Sites file about a month ago and even published the site. Now when I logged in to make some edits, I noticed that the file has just disappeared.The published site is still live and running. Its a personal account on a starter plan. So I’m the owner of the file and the sole user of the account. I’m certain I didn’t delete anything. I’ve checked the trash, drafts and everywhere else.Has anyone experienced something similar? How can I recover my file?Also, does anyone know how to contact a real support agent at Figma? I keep getting redirected to their AI chatbot, and I really need to talk to a human about this.Any help would be greatly appreciated!

Hi, I’m unable to sign in to my Figma account. The issue is that the authentication code (for verification/login) is being sent to my old Gmail account, which has become inactive. I no longer have access to that email, and I also don’t remember the password to recover it.Because of this, I’m completely locked out of my Figma account.Is there any way to verify my identity or recover access without using that old email?Thanks for your help!

The correct email is [redacted by moderator to remove personal information] 

Hello! I’m having a lot of trouble verifying my account. I’ve sent forms of identification, which the website cannot recognize, and whenever I attempt to verify the account again, it says that I’ve exceeded the attempts to verify so it’s practically useless for me to even try, even if I use a different email. I have assignments to do that are due soon and I cannot even begin them, so if I’m stuck without an account then I’m pretty much screwed. Can someone help me? Thank you!

I am getting this screen everytime I try to load my design that was created in Figma Make. I have an very important meeting and now I have nothing to show. What is going on. I have 1,700 credit remaining out of 4,250. I can see other publish Figma Make files, but I am unable to see the latest project I created last night. Please help, this request is urgent.

Issue SummaryI am currently unable to access my Figma account using my existing Single Sign-On (SSO) login. I would like to switch my account from SSO-based authentication to a standard email + password login, and move the account to a new email address.Current Situation My Figma account is currently linked to an SSO provider. I no longer have access to the SSO system / organization. Because of this, I am locked out of my Figma account. I still need access to all my existing files, teams, and projects. What I’m RequestingI would like your help to: Remove SSO enforcement from my Figma account Change the login method to email + password Update the account email to a new address Allow me to reset the password and log in normally Old Account Details Current email (SSO): [redacted by moderator to remove personal information] SSO Provider / Organization: Google New Login Email New email: [redacted by moderator to remove personal information] Access ConfirmationI can verify owne

I have a problem when I try to use symbols — they appear in a distorted/broken form. I deleted the application and reinstalled it, but the same problem still exists. I also opened the website online and found the same issue there. 

Hey everyone! 👋I’m currently building my portfolio site with Figma Sites (loving it so far! 🎉), but I’m running into a GDPR question.I plan to add Google Analytics for basic traffic stats — which means I technically need a cookie consent modal for GDPR compliance (I’m in the EU).As far as I can see, Figma Sites doesn’t (yet) support any built-in cookie consent options.So my questions: How are others here handling cookie consent with Figma Sites? Is there any native solution planned? Have you successfully embedded 3rd party tools like CookieYes, Osano or others? Any tips or workarounds would be super appreciated! 🙏

When I wanted to update the file I had previously published to the community as Library → UI Kit, the sub category (UI Kit) disappeared and only shows one option (Other) which will not display a preview or be shown in the right listingThis is when I tried to go back to UI KitThis is how it used to beas shown the option is completely gone :( note: I don’t know if it’s related but I published the library to my account

Hi! 👋🏼I’d like to update my forum profile handle to match my community profile handle.On the community:https://www.figma.com/@talesebnerCurrent forum handle:https://forum.figma.com/members/tales-ebner-126542 I wanted to have both as talesebner.Btw, can't you fix this and make them one account from now and on?

Hi, I’ve lost an important file and I can no longer find it on my account at all.Can I get some help on this? I can't see it in my Deleted or Drafts folder either.

Hello! I work as a UI/UX design lecturer for Algebra Bernays University in Croatia and for some reason my Figma education status was applied to my personal account instead of my work account and now I can’t reverify with my work account because that work email was used to confirm education status for my personal account. What i need is to remove edu status from personal account and link it to my work email account. Classes start in 2 weeks and I really need this resolved before that. Thank you in advance Dorian Horvat

I want to ask my company to request the early access to Figma Slots feature - https://www.figma.com/blog/schema-2025-design-systems-recap/#slots - but I’m afraid this will increase our subscription price. Can you tell me if this feature has an extra price or not?

Hello,I am a currently a student in a master’s programme in UX design and UI design.When I attempt to re-verify my status, I receive the following error message: "We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer."I have already tried contacting SheerID but have not received a response. I know there is a waiting period for a response, but I have a rather urgent project due on 28 December 2025.Please manually reset my verification status so I can submit my documents and continue using Figma for my studies.

When I bought my ticket for Config I put my role and title but it has since changed. I’m wondering do you update that when you pick up your badge at Config or do you do it prior. 

The previous designers of my team turned to library every file that they created because they thought it was a good practice to turn each final screen into a component.Now I have a huge libraries list that is worthless but I still want to be the owner/editor of the source files.Is there a way to cleanup this mess?

I created a branch that introduces a lot of changes to the main file. I updated all my components to the newest library, deleted some pages, and made changes to individual frames across the whole file.When I try to update changes from the main file, or even try to merge the branch, I get an error saying:“File out of memoryClosing other tabs and reloading Figma may reduce browser memory and allow you to continue reviewing and merging this branch.”I tried closing all other tabs, merging in both the desktop app, and using Figma in three different browsers. Nothing seems to work. My branch’s memory usage shows 9%, so it doesn’t look overloaded.Please help, there are three days’ worth of work stuck in this branch 🥲 

Bonjour, j’avais un fichier FIGMA depuis plusieurs semaines en cours de travail dont je suis propriétaire : https://www.figma.com/file/5FSWiL8ixzzMDzuBaAuJ6X?node-id=2027-80&t=WFaA6nmaGYZSJLi3-0&type=design&mode=design&fuid=1225705726898605442Aujourd’hui je n’y ai plus accès, sans raison particulière, ni les personnes avec qui j’avais donné un accès invité. Et aucun problème avec mes autres fichiers, je suis à jour dans ma facturation.Pouvez-vous m’aider ?Merci !

Hi everyone,I recently received an email that appears to be from Figma, but I’m not fully sure if it’s legitimate. The message looks fairly convincing, however I want to double-check before clicking any links or providing any information.I’ve attached a screenshot of the email for reference.Could someone from the Figma team or community help confirm whether this is an official communication from Figma or a phishing/scam attempt?Thank you in advance!  

We have created request for Education plan, request was approved by Sheer on 2nd feb but its showing under Free plan, please assist.Email address: (redacted by the moderator due to PII)Verification ID: 69806dd49d7400756bdff035Date of approval: 02/02/2026 

Hi, I’m having trouble activating the Figma Education plan. I have tried many time to verify my account and contacted SheerID and don’t have any success. I get the following errors: From Figma:  Attempting to verify shows “Verification Limit Exceeded.” I also emailed the Figma education team education@figma.com, but still have not received a response From SheerID:  “We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

My account doesn’t show the Variables panel. I’m able to create variables, but I can’t access the Local Variables manager in any file.It seems that my account has partial access to this feature.Could you please enable the full Variables panel for my account?Thank you very much.

I added a custom domain and all my DNS settings are correct and have propagated.  It has been a few days and my status is still “Awaiting certificates”.  It says it will take 15-30 minutes and I am losing sales because my website is not reachable.  How can I resolve this issue?  Thanks!

HELP Please!  I am a full seat user and was able to publish to the figma generated site 1x but subsequent updated publishing is failing.  Does anyone know what steps I can do, besides open a bug ticket, to get this resolved quickly?  I have a presentation tomorrow morning.  

Hello Figma Support Team,I am writing to request a refund and a correction for a payment that was processed just moments ago.unassigned/available seat showing but unused, want confirmation it won't renew or one-time removal if possibleSubject: One-time Reward Offer / Refund Request - Extra Seats Added AccidentallyDear Figma Support Team: I hope this letter finds you well.I am writing this letter in good faith, hoping that you can review this incident of accidentally adding extra paid seats. Please cancel this fee invoice. I only want to re-subscribe and pay for the 2 valid seats that I am currently using.Details of the issue:Subscription type: [February 9, 2027]Team/Organization name: [xBank admin]Date of accidental addition: [Known exact date/time, e.g. February 9, 2026]Extra 6 full-time seats added: [Because last year's seats were not adjusted and 8 seats were used, but actually only 2 seats were used] "The renewal date was today, but possibly due to time zone differences, I didn't n