i was subscribed in 5$ plan then i caancelled it and i went back to free ,
that was 1 or 2 weeks ago .
today 28-mar-2026 , figma took 17$ from my card , iam not subscribed and i never subsscribed to a 17$ subscription .
i want a full refund of the 17$ and i want figma to delete my payment info and my card from there data , this is not acceptable at all .
Solved
free user got charged
Best answer by Tom Reem
Hi
I'm not able to access billing details from the forum, but I've raised your post with our Product Support team and they're reviewing your request. Your case number is: 1819110, and they'll follow up at the email tied to your Figma account.
This resource may help explain what happened with the charge after downgrading: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Please keep an eye on your inbox — we'll get this sorted. 🙏🏻
Hi
I'm not able to access billing details from the forum, but I've raised your post with our Product Support team and they're reviewing your request. Your case number is: 1819110, and they'll follow up at the email tied to your Figma account.
This resource may help explain what happened with the charge after downgrading: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Please keep an eye on your inbox — we'll get this sorted. 🙏🏻
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.