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Hello,I am a student at the Besta Institute in Treviso and I am trying to complete the verification process for the Education account. I would like to point out that I do not have any other official documents besides the ones I have already attached: these are the only materials the school provides to students that can prove my enrollment.I would also like to note that my classmate  (redacted by the moderator due to PII) submitted the same type of documentation and was successfully approved for the Education license.I kindly ask that you review my request again in light of this information.I remain available for any further clarification. 

Hello! I recently completed the steps to verify my education status so I could access the education plan with my school email. SheerID said that I have been verified on their end, so I would need help from Figma. I did not receive any emails on my personal email so I did not accidentally verify the incorrect email. Please let me know what I can do to remedy this! Thank you :)

Hi team,We’re running into a really frustrating issue while viewing prototypes in Figma and wanted to see if anyone else is experiencing the same thing.Sometimes while previewing a prototype, the entire Figma prototype panel suddenly shifts completely to the left side of the screen. Once this happens, the view gets stuck — we can’t move or pan the prototype, and all prototype interactions stop working entirely. It basically becomes unusable at that point.What’s strange is that this doesn’t happen consistently at a specific step; it just happens randomly while viewing the prototype. Refreshing doesn’t fix it, and reopening the prototype is the only workaround for now.This issue is happening for multiple people on our team, so it doesn’t seem to be a single machine or account problem. We’ve also noticed that the same prototype works perfectly in Microsoft Edge, but the issue keeps occurring in Chrome and the Figma Desktop App.Attaching a screenshot showing how the panel looks after it sh

Hello Figma Support Team, We have observed since today morning an intermittent issue in Figma where certain screens do not load properly when we are logged into the our account. When this happens, the page becomes unresponsive, and we are unable to click or interact with any elements on the screen. Note that this behavior is not observed that when we are NOT logged into the account. This issue occurs randomly and disrupts our workflow. Currently, the only workaround we have found is to reload the page or close and reopen the file. I have attached a screenshot for reference to show how the issue appears. Could you please help us identify the cause and suggest a permanent or alternative solution? Let us know if any additional details are required from our side. 

Hello,I submitted an OAuth app for review, got rejected because reviewer hit OAuth app with client id [clientID] doesn't exist error. I triple-checked the ClientID, they match. For review, the app is set Public (but not listed in community).I tested it myself (same environment) before and after submitting for review, it works just fine, meaning that the difference is in the fact that I'm in the Figma team that owns the app, but your reviewer is not.The OAuth flow works correctly for the app owner, but external users cannot authenticate until the app is approved.I’ve submitted a request for assistance, but getting ignored. Looking for help.

I’d like to update my forum profile handle to match my community profile handle. On the community:https://www.figma.com/@silcrow Current forum handle:https://forum.figma.com/members/graham2-19998

Hello Figma Support Team,I am reaching out because I am currently experiencing a blocking issue with Figma Make, which prevents me from publishing or updating my website.Since sending my last prompt in Figma Make, I am no longer able to update or publish the website. Every time I try to do so, I consistently receive the following error message displayed in red at the top of the interface:“An error occurred. Please refresh or try again.”I have tried refreshing the page and retrying multiple times, but the issue persists and I am completely blocked.Additional troubleshooting attemptedTo isolate the issue, I also tried reverting the project to the previous version, before I sent the prompt that seems to have triggered the problem.However, even after reverting to this earlier version and attempting to publish/update the website, I still received the exact same error message.Because of this, I reverted back to the latest version (after the prompt), but the issue remains unchanged: I still c

Yesterday I published my Figma Site (portfolio) and when I go to click my Base domain, a new webpage opens but it simply says “NOT FOUND” in the top left corner. I’ve tried clearing my cookies, going incognito, checking on my phone, but nothing seems to work. My site is published with no issues. Additionally, I’ve also tried to link my own domain through GoDaddy with the new DNS records, but my domain still seems to link to my old expired Squarespace website, even though I’m pretty sure i’ve deleted all the old DNS records linking it to SS. 

Hey Team,I have been trying to link a sub-domain to my Figma Sites for a while and it’s not happening. I have a main domain ‘www.imtiyazahmed.com’ and I created a sub-domain from it : ‘kittu.imtiyazahmed.com’I followed the proper procedure to add the DNS Records, name and values. I buy and maintain my domains in GoDaddy site. Once I added this sub-domain to Figma Site, it told me that it might take upto 24-48 hours for the changes to go live. I waited for 48 hours, there was no update. Then I disconnected the domain, deleted the records and recreated the subdomain and DNS Records. I added it to Figma site again and waited for 48 hours and yet there was no update. It kept showing me that ‘it will take more time’Kindly help me out. I have attached the images for your reference. Both of figma sites and godaddy dns record screen shots. GoDaddy DNS Record :  Figma Sites : 

Hello! I encountered such a problem: I install the font, when I open the program again, the fonts are yellow (not installed), the same problem in the browser. Although they are installed on the computer. And also installed Font installers. I have to reinstall the fonts every time. What do you advise?topics before posting!

Olá, equipe do Figma!Estou usando o Figma Make no plano gratuito e, ao abrir o arquivo hoje (30 de novembro de 2025), ele já me mostra a mensagem:Você está sem créditos de IA gratuitos que serão renovados em 1 de dezembro de 2025.Porém:Acabei de abrir o Figma agora pela primeira vez no dia. Não gerei nenhum código com a I.A hoje.Isso parece ser um erro de contagem ou cache do sistema, pois o limite está sendo exibido como esgotado sem eu ter usado de fato.Podem por favor verificar e resetar/restaurar meus créditos diários ou corrigir o contador? Preciso muito usar o Figma Make hoje para finalizar um projeto.Obrigado desde já!

Hey,I wanted to upgrade my plan to a Professional plan, but I constantly ran into this problem with the billing address and telling me that my country does not support the currency.I filled in the credit card details and my billing address correctly. For context purposes, I live in the netherlands and pay in euros like everyone else and my credit card details are correct. I re-tried it multiple times. I find it weird to come along such a problem. Could I get help with this? 

BodyI’m experiencing a recurring issue where only certain Figma projects fail to load, while others work normally on the same account, browser, and network.Symptoms When opening specific projects, the editor shows a full-page error message: “Something went wrong. Our team is investigating.” Reloading the page does not resolve the issue. An Error ID is displayed each time. Other projects open and function normally without any problems. What I’ve confirmed This is not a browser, cache, or account-specific issue. The issue is project/file-specific. The error occurs immediately when opening the affected file or when making small edits. Multiple users in the community appear to report similar behavior. ContextThe affected files are relatively large and include multiple pages, nested components, and newer features (e.g., Auto Layout, variables). Some older or smaller projects do not show this problem.Expectation / QuestionThis looks like a server-side rendering or file-state issu

I have a professional plan in my team but Figma just shows me my personal free plan. This has happened today when I opened Figma, but I am still an admin, according to my colleague on the same plan. 

Hi Figma Support Team! I recently realized that I stored most of my files in an old email that doesn’t exist anymore (my student email that has since been deactivated) and I was wondering if there was a way to recover these files or change the email associated with that account to a new one? Thank you so much!

When I used figma mcp, I used get_image and got the following error: 很抱歉，你的请求已失败。请重试。请求 ID: 476a230e-8622-423d-aa64-07a468f5a85d 原因: Request Failed: 400 {"error":{"message":"missing required Copilot-Vision-Request header for vision requests","code":""}}

Hello there,I did cancel the plan when I had the $20/month subscription but got charged $11.61 recurring for no reason. I didn’t buy any subscription and I’m on a starter plan. Please refund my money and remove my payment method.Regards,Ayan

Hello help me please to unlock my team, I cannot work on my projects because my plan is switched, my accounts email : [redacted by moderator to remove personal information] link of my project: [Moderator note: The post title was updated from “help me please” to “Team locked after plan change — unable to access my projects” on 01-Feb-2026.]

get_design_context MCP tool returns incorrect colors for component instancesISSUE SUMMARYThe get_design_context MCP tool is returning incorrect colors for component instances. Specifically, the Delete button in an Alert Dialog component is showing the wrong background color.EXPECTED BEHAVIORThe MCP tool should return the actual colors that are visible in the Figma design for each component instance.ACTUAL BEHAVIORWhen calling get_design_context on the Alert Dialog component (node ID: 295:240366), the Delete button instance returns an incorrect background color.The Delete button returns:    bg-[var(--general/primary,#171717)]The background color #171717 (very dark gray/almost black) uses the --general/primary CSS variable, which does not match the actual (red) background color visible in the Figma design.REPRODUCTION STEPS1. Open the Figma file: https://www.figma.com/design/86EIEM1PRbIGVrBB1nhTJf/Obra-shadcn-ui--Community-?node-id=295-240366&t=HVTZYPp9l36u38aD-42. Use the get_design

I am writing to request a billing adjustment.I was previously on a Dev Mode seat ($15/mo). After using a few dozen AI credits, I realized the 500-credit limit was insufficient for my needs, so I decided to upgrade to a Full seat.However, after clicking the upgrade, my next invoice shows a total of $40. I expected to pay only the prorated difference to upgrade my existing seat to Full (which should be around $20/mo in total for a monthly plan), but it seems the system has charged me for both seats separately.I would like to: Cancel the redundant Dev seat and keep only one Full seat. Adjust the invoice so I am only charged the difference for the upgrade. Please let me know how I should proceed to fix this and modify the charges.

I want to cancel subscription to the  lug in called 'AI Layout & Style Generator prompt.to.design by superrun”. They have been charging me since last 3 months. They never provided any receipt. They do not have contact details on their website. There is no link in the plug in to cancel.  When I subscribed 3 months back, I was taken to a stripe link. Since the plug in offered by Figma, Figma must provide me an option to cancel.   

Hi, I am a student and I am unable to verify my student plan. The message I struggle with:Verification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.I also contacted with SheerID but they said “Please be advised that we're unable to process your verification request.”

Hi,I am unable to access my Figma account and have not received a resolution through support.My account was registered using my university email, which has been locked by my university due to storage limits on it. As a result, I cannot complete the two-step verification process, and I am fully locked out of my account.This is an education account, and I opened a support ticket approximately two weeks ago, but I have not received any response or progress.I would greatly appreciate assistance with either: Regaining access to the account by disabling the 2FA Updating the account email address from your side so I can log in again Please let me know what information you need from me to proceed. I am happy to provide any verification required.Thank you for your time and support.Best regards,M Sajjad R.

I have a pending order on my credit card.  The billing was supposed to be managed by my previous employer ABS (American Bureau of Shipping).  I am no longer with the company and I am being billed for this service.  Please cancel it right now and stop billing me.Invoice ID: in_1SsME5IvcqWR3dFDcMN1YX00Team: lamorris's teamStart: Jan 22, 2026End: Feb 22, 2026Total: $21.32 USD

Hi Figma Support team,I found an issue when publishing new version of plugin Unidup – Figma, like: screenshot​​ Please help me to process my account issue. Thank you!