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Hello,I am currently a college student at MassArt and have been experiencing ongoing issues with a “verification limit exceeded” message for some time now.I first contacted SheerID regarding this issue and received a generic response stating:“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”After that, I contacted Figma and was informed that I would need to reach out to SheerID in order to have my verification attempts reset. I attempted to contact SheerID multiple additional times and offered to provide any documentation necessary. However, each time I received the same generic response stating that they were unable to process my verification request.At that point, I gave up and managed with the limited features for the remainder of last semester. However,

Hello, I previously registered with you and paid for an organizational license, but I did not receive any confirmation email.

I am experiencing an issue with the Figma desktop application on Windows 11 Pro.Problem Description:When I launch the app, the main window appears completely gray. Only the home screen icon (house) and the "New design file" button (plus sign) are visible. The main interface with files and projects does not load.What I have tried: Completely reinstalling the Figma desktop app (downloaded the latest version from the official website). The issue persists after reinstallation. Important: The Figma web version in my browser works without any problems. My Environment: Operating System: Windows 11 Pro Location: Russian Federation App Status: Latest version, fresh install Could you please advise on how to resolve this issue? I look forward to your response.Thank you in advance,Yan

Hello, I have two plugins that have been posted on the figma platform for several years. This morning, all users suddenly said that our plugins couldn't be found in the resource community. I hope your team can provide me with a specific explanation of the reasons for taking down these two plugins of mine. And apply to restore these two plugins to the figma platform. The following are the addresses of the two plugins I developed：https://www.figma.com/community/plugin/1000018270921149282/lanhuhttps://www.figma.com/community/plugin/1045276346404842107/lanhu 

Whenever I create an annotation on an image, the image edit bottom floating bar appears and if I write anything on the annotation containing the letter “Q”, Figma takes it as the shortcut for “Select area” and the annotation disappears. Help! I think this is a bug. [Moderator note: The title of this post was updated from “How to prevent annotations from quitting when ‘Q’ is clicked” to “Pressing ‘Q’ closes annotations unexpectedly” on Jan 6, 2026.]

A weird situation. Just had to change laptops due to emergency and on the new laptop even after installing Figma Font Helper the fonts are marked as missing. Once I try to reinstall them, usually the last installed font appears, while other disappear again. Let’s say, Bold is working, but if I install Regular and refresh the page, the Regular is working and Bold is missing.

Design documents open with the page panel closed by default. This is also true for the viewer role and the dev mode. I notice that stakeholders who view our design files have difficulty opening this. This takes us a lot of time to explain each time. Now we have an explanation on our cover page of how it works to open this. I think it actually makes sense if the page panel is open by default. Especially because Figma itself also gives advice on how to divide the design file with multiple pages. If a functionality is so default in use, it must also be open by default. How are you experiencing this?

Hello,I am writing to you because in my account (redacted by the moderato due to PII) it comes out that I am on education account and it comes out that I verify my status being already on education account.If I don’t do it I can’t edit a group of figma but my account is already education and I don’t know what to do.Thank you

I’m trying to use my published library in a Figma Make project, but the Export to Figma Make dialog does not appear.Is this feature not available to me? 

Hi Figma Team,I am a regular user of FigJam for creative collaboration. Currently, I am frustrated by the lack of native support for Frame.io links.While YouTube and Vimeo links automatically unfurl into a playable video player with thumbnails, Frame.io links only appear as plain, static link cards. As Frame.io is an industry standard for video review, this significantly disrupts our workflow. We have to manually take screenshots and link them just to make the board look organized.I strongly request: A native Frame.io widget or enhanced link unfurling that supports a video player inside FigJam. The ability to view thumbnails and play videos directly without leaving the FigJam board, similar to the YouTube integration. This feature would be a game-changer for creative teams worldwide who rely on both Figma and Frame.io.Best regards, Seonku

Hello Figma Support,This requires manual removal from Figma’s email suppression list.I cannot log in because login and password reset emails are not delivered.My email address previously returned hard-bounce errors due to a mail server issue.The server is now fully operational, but my email is still blocked.The chatbot confirmed this is likely due to my address being on Figma’s email suppression list,which requires manual removal.Please escalate this to a Support Specialist for manual review and removal.Email: [redacted by forum moderator to remove PII]Domain: [redacted by forum moderator to remove PII] I am unable to access paid support because login emails are blocked,so I am requesting manual assistance via the forum.Thank you.

I’m using pro plan, and I turn AI content training features on in Settings page. I don’t know why 😭  

Hello!I encountered an issue today where children of a frame (auto layout or not) who have constraints set of any kind (Top + Bottom & Left + Right shown in video demo) will only grow in increments of 1px. In Auto Layout frames with Fill it works correctly, but not with non-Auto Layout. I think this is a bug! Or if it is working as expected, I think the expectation should change, as it does not meet my user expectation!Thank you!Sam Smith

we change the email domain from @a2a.eu to @a2a.it so i cannot grant admin permission to our new colleagues who have @a2a.it because they are saved as guest. This a urgent problem especially now we have new colleagues.

Good afternoon! I recently created an account. I wanted to use “Make at image”, but it's just not there =( 

When u add gif in figma site it loads in preview but when you publish its not loading

I’ve been getting a persistent error in Figma Make for the past three days. It was working fine before, and I’m currently on app version 326.I’ve tried the common fixes suggested by other users, including duplicating the file, testing new prompts, and restarting the app, but none of these have worked.I’ve also opened an issue and granted access to share@figma.com, but the invite hasn’t been accepted yet.This is affecting my workflow, so I’d appreciate your support in resolving it. Screenshot of the error has been attached   

When attempting to add the configuration with Amazon Q, the startup process fails due to a non-200 status code. This might be related to Figma’s login requirement, though I’m not certain. I’ve followed the setup instructions outlined in the Figma MCP Server documentation: https://developers.figma.com/docs/figma-mcp-server/remote-server-installation/. However, the documentation does not reference Amazon Q specifically, which suggests that this client may not have been tested yet. For context, I’ve been able to successfully connect to the local version of the MCP Server using Amazon Q.Has anyone gotten this working?Can the Figma team please test with Amazon Q and provide directions about how to proceed? Amazon Q is the offering that our company has chosen to use and many developers are running on Linux machines. This means that their only way to access the MCP server is via the remote option which is currently unavailable to them. 

Hello everyone,I’m a master’s student at Northeastern University and I’m trying to access the Education plan, but I’m running into an issue. The system shows: ”Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”I asked Figma AI and it suggested that I contact SheerID. However, when I reached out to SheerID, they replied: ” We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”At this point, I’m not sure what I should do next. Has anyone experienced something similar, or knows how I can resolve this?Thank you so much.

I want to cancel my subscription and refund my money. 

I can’t get in to my account , the account still exists, but password reset emails are not being received.I need assistance recovering access :( Please HELP)  The account is used for my work and under my work email! 

I’m using a personal Figma account (no teams, no collaborators). At least 5 files that were previously in Drafts are now missing.Details:The files were Drafts, not in any project They are not in Trash They are not searchable I did not delete, move, or transfer them This appears to have happened without any user actionI’ve also exhausted all available troubleshooting steps, including searching across my account and working through the AI support chat, which was unfortunately unable to locate or explain the issue. Because these were Draft files, I’m concerned they may have become orphaned, detached from my account ID, or affected by a Draft indexing issue or backend cleanup.Could you please:Check for orphaned or detached Draft files associated with my account Verify whether these files still exist under my user ID Let me know whether recovery or reattachment is possibleI can provide approximate file names, creation dates, or direct links if helpful. This issue seems to be the same as rep

Hello,I’m reporting a billing issue related to file and team permissions.I shared a Figma project strictly in an educational context. Without my authorization or confirmation, users who accessed the file were upgraded to Professional seats, and my account was charged automatically.I did not approve a plan upgrade, paid seats, or any billing change.This appears to be a permissions and billing control issue, where third-party access triggered a paid upgrade without explicit owner consent.I have already opened a support ticket (#1694611), but I wanted to ask if this behavior is expected or if there is a recommended way to prevent unauthorized billing when sharing files for educational purposes.Thank you. 

Hi, I am writting here because I subcribed to Figma pro a month ago in order to try the figma make AI a little bit and I can’t find this subscription anymore whereas I can see that I have been charged another month. As I can’t find anything, I suppose I am not the only one. That’s why I post here. Regards

My account was downgraded to the starter plan, however I have still received invoices. Please tell me the date I downgraded my account, and if I am receiving the charges in error - as I cannot access any billing information.