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Unable to receive SMS authentication code

  • March 27, 2026
  • 1 reply
  • 20 views

Dxy

I am unable to log into my company's Figma account after my long leave. It asked for an authentication code or sent an SMS for two-factor authentication. However, I am unable to receive an authentication SMS on my phone.

Since my work account got blocked, can not login post my topic, I used my personal account to add a comment to the ticket.

I already opened a support ticket (#1815278 with my working account) on your official support website long time. But I haven’t received any response yet in my work inbox. Could you please help check on this and escalate this issue with our support team to get this fixed for on priority?

Best answer by Celine_

Hi there, Celine from Figma here, thanks for flagging this! I was able to locate your ticket on our end received yesterday, and our support agent replied to you via kaxxxng@sx.xxm. Could you please confirm if this is the correct email address?

If not, feel free to send me the right one via DM and I’ll make sure the team follows up with you there. Thank you!

Update: I can see you’re currently in touch with our support team now. Please continue the conversation there. I’ll go ahead and close this thread for now, thank you!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Community Support
  • Answer
  • March 27, 2026

Hi there, Celine from Figma here, thanks for flagging this! I was able to locate your ticket on our end received yesterday, and our support agent replied to you via kaxxxng@sx.xxm. Could you please confirm if this is the correct email address?

If not, feel free to send me the right one via DM and I’ll make sure the team follows up with you there. Thank you!

Update: I can see you’re currently in touch with our support team now. Please continue the conversation there. I’ll go ahead and close this thread for now, thank you!