Unable to reclaim my previous username

Hey ​@pebly — welcome to Figma Forum, and thanks for flagging this! Let’s get this untangled together.

It looks like there may be two different places where your username is coming into play, so just to level-set:

• You’re all set with the username @pebly here on the forum. ✅
• I checked the Figma Community for creators and do see an account at: https://www.figma.com/@pebly. Are you able to access that account, or does that help clarify what you’re running into?

A couple quick checks that will help me raise this to the right team:

1. Are you seeing any specific error messages when you try to reclaim the username?
2. Do you recall creating a Figma account in the past using a different email address?

For privacy and security, I’ve removed some personal details from your original post, and I can’t access or change account settings from here. That said, if you’re still stuck after checking the above, say the word and I’ll open a request with our platform team so they can take a deeper look for you.

Hello, thank you for your response.

1. When I try to setup my handle, it says it’s already taken (that’s the error shown).
2. I checked all my known emails, and I couldn’t find a duplicate account. From what I remember, I might have set up @pebly in the past as my username or for a project, but I can’t say for sure.

If you’re able to check on your end, that would be great. Thank you!

​@Tom Reem Any updates? Thank you!

Hey ​@pebly — thanks for confirming these details and for your patience here. Sorry for the wait while I caught up on this thread.

I’m escalating this for a closer review and will follow up here as soon as I have an update or next steps to share. Appreciate you flagging it.

Hi again ​@pebly — thanks again for your patience while we looked into this.

I’m not able to view or share account-specific details from here, but I’ve opened a ticket on your behalf with our Platform Support team so they can take a closer look. Your case number is: 1790380, and they’ll follow up with you directly once they’ve had a chance to review.

Please keep an eye on the inbox associated with your Figma account for their message. We’ve got this moving on our side and will help get it sorted out.

Hello ​@Tom Reem - thank you for your message.

I wasn’t aware that you sent the support request on my old email [redacted by moderator to remove personal information], also I deleted the account associated with that email. Can you resend the support request on my current email [redacted by moderator to remove personal information]? Thanks

Hello ​​​​@Tom Reem - I don’t have multiple accounts. I updated my email on Figma, but it’s not reflecting on the forum.figma.com or help.figma.com. Thanks for the help!

Yeah, this can be tricky. If the handle is already taken, it usually means it’s still tied to an existing account or maybe an old team/project you were part of. I’d probably try reaching out to Figma support directly — they’re the only ones who can really check ownership and help you recover it if possible.

I ran into something similar before, and it turned out the username was still linked somewhere I completely forgot about. Even on platforms like phonexa handles and accounts don’t just get released automatically, so there’s usually some connection behind the scenes.