Unable to reclaim my previous username

Hey ​@pebly — welcome to Figma Forum, and thanks for flagging this! Let’s get this untangled together.

It looks like there may be two different places where your username is coming into play, so just to level-set:

• You’re all set with the username @pebly here on the forum. ✅
• I checked the Figma Community for creators and do see an account at: https://www.figma.com/@pebly. Are you able to access that account, or does that help clarify what you’re running into?

A couple quick checks that will help me raise this to the right team:

1. Are you seeing any specific error messages when you try to reclaim the username?
2. Do you recall creating a Figma account in the past using a different email address?

For privacy and security, I’ve removed some personal details from your original post, and I can’t access or change account settings from here. That said, if you’re still stuck after checking the above, say the word and I’ll open a request with our platform team so they can take a deeper look for you.

Hello, thank you for your response.

1. When I try to setup my handle, it says it’s already taken (that’s the error shown).
2. I checked all my known emails, and I couldn’t find a duplicate account. From what I remember, I might have set up @pebly in the past as my username or for a project, but I can’t say for sure.

If you’re able to check on your end, that would be great. Thank you!

​@Tom Reem Any updates? Thank you!