I need to cancel my ticket and would like to get a refund, but any time I try to start a chat I don’t get the right topic or resolution. Who should I contact/how can I complete the cancellation?
Solved
cancel config ticket 2026
Best answer by Junko3
Hi
I understand that you’d like to cancel your Config ticket.
You can cancel your ticket up until the day before the event. If you cancel by May 22, 2026 at 11:59 PM PT, you’ll receive a full refund. Cancellations made after that date are not eligible for a refund.
I’ll go ahead and create a support ticket(#1643324) on your behalf so you can connect with the right team to complete the cancellation.
Thanks!
This topic has been closed for replies.
Hi
I understand that you’d like to cancel your Config ticket.
You can cancel your ticket up until the day before the event. If you cancel by May 22, 2026 at 11:59 PM PT, you’ll receive a full refund. Cancellations made after that date are not eligible for a refund.
I’ll go ahead and create a support ticket(#1643324) on your behalf so you can connect with the right team to complete the cancellation.
Thanks!
Hey
Apologies for the delayed reply. I can see your support ticket on our end and can confirm that your Config ticket has been cancelled.
You should have a cancellation confirmation email in your inbox, and your refund will be returned to the card you purchased with in 5-10 business days.
For others who need to cancel their ticket, please reach out directly via our Support hub > Click ‘Start a chat’ > Type ‘Cancel Config ticket’
You can also find more details here: FAQ > Registration > Can I transfer, refund, or cancel my ticket?
I’ve gone ahead and closed the topic here, thank you!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.