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Support no tickets raised and no replies.

  • March 26, 2026
  • 3 replies
  • 18 views
WAMD

I am not getting any respones or new tickets raised for quite a simple issue.

Best answer by Celine_

Hi ​@WAMD , sorry for the delay, we’re currently experiencing higher-than-usual ticket volume. A support agent has replied to your case, so please check your inbox when you can so they can assist further. Thank you!

    3 replies

    Celine_
    Figmate
    • Celine_
    • Community Support
    • March 26, 2026

    Hey @WAMD, thanks for following up, Celine from the Figma Community here. Sorry to hear you haven’t received a response yet.

    I can see your ticket in the backend and I’ve added another note to your existing ticket to flag this with the team and help move things forward. They’ll follow up with you directly via the email address you used to contact support.Appreciate your patience! (Your case number is #1814479).

    WAMD
    • WAMD
    • Author
    • New Member
    • March 26, 2026

    Does it usually take longer than a couple of days to get a resolution?

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • March 27, 2026

    Hi ​@WAMD , sorry for the delay, we’re currently experiencing higher-than-usual ticket volume. A support agent has replied to your case, so please check your inbox when you can so they can assist further. Thank you!

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