Invoice

Hi there, Celine from Figma here! 

I’m not able to access or share account-specific billing details from the Forum, but I can share some general context that may help.

With the updated billing model in March 2025, subscriptions renewed after this date follow a new billing model.
Once all available seats are in use, any additional seats assigned during the subscription period are treated as new purchases for the remainder of your annual term. Under this model, there is no longer a true-up. Please note these charges are reflected in your quarterly invoice.
Even if a seat is later downgraded, the charge still applies. You’re welcome to reassign those seats to other users to make the most of them.

For more information on how our billing works, feel free to check this Help Center article:

• Manage billing on the Organization and Enterprise plans
• Updates to Figma's pricing, seats, and billing experience

I can see you’ve already been in touch with our support team, they’ve shared more detailed information specific to your account and the next steps for guidance. They are currently waiting for your reply. I’d recommend continuing the conversation directly in your case so they can walk you through what happened and answer any follow-up questions. I’ve gone ahead and close the topic here, thank you!