Solved

While working on a file, when I collapse all layers (OPT+L), it seems like Figma starts syncing the file, which makes it extremely slow for a few moments. I didn’t have this problem in the past.

I use Figma in view only mode for work and for no reason now when I hover over a property variable the actual value of the variable doesn’t show anymore. I’ve only seen one other forum post talk about this from 9 months ago and the figma rep said it was fixed in an update. I restarted my laptop and installed figma desktop, but the problem persists. Does anyone know if there is any fix to this.

Hello everyone,I’ve stumbled upon a rather frustrating issue when exporting frames to JPG — and I wonder if anyone has experienced the same, or has a clue where to dig.When I export a frame to JPG (doesn’t matter whether it’s @1x, @2x, or @3x), I keep seeing strange artifacts. Specifically: it looks as if some pixels shift places — like tiny glitches — and what’s most odd, they appear in different places depending on the export scale.All positions of my artboard and all the objects inside the frame are aligned to whole numbers (e.g., 2412 instead of 2412.54). I double-checked all coordinates — no fractions hiding anywhere.Yet, the exported JPG shows these random pixel-level misalignments, and it’s making me a little… poetic with frustration.Has anyone else encountered this? Could this be a rendering bug, or am I missing something subtle?Looking forward to your thoughts and wisdom — and may your pixels stay aligned.Thank you!upd. I noticed this problem on Windows, but not on Mac... 

How can I fix the problem where some parts of the image are corrupted when exporting the image to png?  

I’m trying to publish an bugfix update of our plugin, and the Publish plugin window displays the error “Please enable two-factor authentication to publish this plugin”. Our company uses SSO, and does not have two-factor enabled. The support page at https://help.figma.com/hc/en-us/articles/360042293394-Publish-a-plugin-to-the-Community says You need to have two-factor authentication enabled to publish plugins, including publishing updates to existing plugins. You won’t need to use two-factor authentication if you sign in to Figma via SAML SSO or Google SSO. But I can’t find any further information about how to publish the update without enabling two-factor.

I have published 3 sites now using Figma sites.  They are all active and accessible...with one major problem… If the user types the name of the site without the www. in front (say they type site.com and hit enter)… there is no redirect automatically enabled and the user gets an “unsecure site” error message. I believe this should be covered automatically by Figma and the automatic SSL… but until such time, I’m wondering if there are DNS settings I need to add to cover this issue.Thanks,

I just setup my first site in figma sites. I’m using godaddy for registrar and DNS. www.site_name.com works perfectlyhttps://site_name.com does not direct to the figma siteHow do I set things up so that both the www and not-www point to figma?  

Hello, all, my name is Marina.I am a graphic designer lives in Greece.I have also background in web design.The last year  decoded to transit to UX/UI Design.I have finished the Google course and started getting into deep learning of Figma.I have started with a web site for an African NGO that is called KIRC.I have watched plenty of videos and tried to practice in “auto layout” and figure out how I can create a responsive web page.I realised that there must be two ways :Either create frames for different devices or create frames and component with “auto layout”.Can you help me to clear this in my mind and follow a clear pat?Here is the link of my web page:  Have a nice day.Marina

A pop-up keeps displaying every few seconds when I use Figma (screenshot attached). The message reads "You are attempting to access support-chat.figma.com/support_chat_frame.html site... Attempts to access barred sites are recorded. Attempted use for non-business reasons may invoke disciplinary action."

Hello everyone, I’ve created icons, all vector layers with the same name, and every icon has a variant of sizes - small (16px) medium (24)and large (32). They also have round/sharp Boolean property. I’ve created buttons, also with size variants with matching names and sizes. There’s also variant for only label, only icon, left icon and right icon. There’s also instance swap for every icon size. I also have the icon as nested instance. So I take an instance of the button and I change its size, then I change the icon - lets say from “search” to “plus” for example - but if I want to change the size of the button, the instance swap return to its default icon instance. What should I do, or what did I do wrong?

Hi! I cannot access figma design file generated with a help of Figma AI in “Developer Mode”.I have full seat.I have access to a file via organisation team.

Spinner not working, I have tried following some articles but nothing works

Love the new grid layout, but will we be able to apply variables to gap values like we can in horizontal and vertical layout?

Just playing around with Figma sites on my mac and I noticed the the preview functionality tends to hang while it’s loading or it just loads a white screen. It’s pretty common occurance and reloading the project and restarting Figma doesn’t seem to fix the problem. My work around is that I found the Figma Site web app in the browser doesn’t seem to have this same caching issue. So at the moment I run Figma sites on the mac app to do all the design work but run the preview in the the browser app as it has no issues reloading the Site preview.Anyone else having similar issues running Figma Sites on the mac?

Hi, I’ve been trying to recreate a commercial tartan pattern for myself trough Figma, and though it looks almost okay, the spacing in between the horizontal lines below (created by a clipping layer) always seems to be uneven.The solid squares in the center look almost rectangular due to the clipping mask, the white squares in the corner end up being actually rectangular, despite all white borders being equally wide, and the spacing in the bottom white stripes are closer together in the middle. I know it must be caused by either ratios or my clipping layer, but I’m not sure which math is required to make a perfect square tile. Frame/tile size: 2250 pxPurple stripe: 306.8 px wideWhite stripe: 41.11 px wideClipping mask stripe: 10.2 px wide The entire pattern is created by making all vertical stripes first, then duplicating that layer and rotating it by 90 degrees, and then appying the striped clipping mask in between the vertical and horizontal layers The reason I’m using Figma is becaus

Hi, I’m quite new to Figma and i don’t know what to do. Previously this had never happened. How can I fix it? I need that animation as soon as possible, since my deadline is close. Any help would be appreciated.

Is there a way to bulk delete all the number in the layer name with rename layer feature?  

Hello everyone,since yesterday, weird library updates have been showing up in almost all of my files. They show updates that supposedly have been published months ago (some up to 4 months). Those are libraries I use and update almost daily, so I’m confused that they offer updates from months ago now.When I click on “Update”, Figma quickly says “Successfully updated assets”, but nothing changes.When I click on an icon to see the side by side comparison, it loads forever.I tried to force another update from those libraries to see what happens. Now the Base Colors library says “Published 1 day ago”, but the problem remains. It won’t go away. I also tried doing the “Reset Figma and restart”, which I think formerly used to be “Clear cache”. And I obviously restarted the computer, but nothing helps.Anybody have any idea what else I could try?

Hi,I was using your education plan with my edu email address. I am graduating and I have to cancel my education email address as my school wanted. What will happen to my account? What should I do so that I don’t lose my projects and files? Thanks for the help.

Hello Figma Team,I accidentally purchased 2 additional Dev seat accounts and was charged accordingly. I would like to request a refund for this accidental charge.Could you please let me know if a refund would be possible in this case?Thank you very much for your support.

I have links to two of my drafts, but they seem to have been removed from my library. They cannot be accessed by the links either. I have opened a ticket 1417624 (it was autoclosed), links to the files can be found there. There may be more drafts that have disappeared from my library, but I do not have links for them.

Hey!My Creator account is active, and I’ve connected my Stripe account. However, I encountered the issue shown in the screenshot while trying to publish my paid design file as a Creator. How can I resolve this?Thank you!  

I used to work for a company that provided me with a Figma account, but that's no longer the case. I have a free account I have been using, but I’ve reached my maximum number of pages and need to upgrade to continue. Unfortunately, when I try to upgrade my ‘team’ to the professional account it somehow brings in both my current gmail based account and the deprecated old account through my previous company. I have no idea how it even knows about that account, it’s not linked anywhere in my team, and I’m not signing in with it. For obvious reasons I don’t want to pay twice as much for a shut down account attached to an email address I can’t access, but since  this user doesnt actually exist on my team I can’t remove them. This screen certainly doesn’t give any UI for that. I tried contacting support, but since I’m on a free version I can’t (which is an enraging interaction).  

I was following this video tutorial and it seemed to have exactly what I needed. However, now that Figma has been updated to a new UI, this section of the tutorial no longer applies. How can I do this in the latest version of Figma? Figma YouTube Link Simply changing the variant’s appearance with a Boolean value is not a viable solution right now.

I have a 2Mb, 27sec mp4 video which I’d like to display in the ad reel at the top of a plugin page. I can upload the video, I can play the video in the preview, I can choose what order the video comes in the carousel but when I hit save, the video is not presented in the carousel. I have tried different formats (mov, different encoders) to no luck. Please can someone suggest a fix? https://www.figma.com/community/plugin/1397952939678206595