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Hi,I’ve been unable to get my student verification.I’ve uploaded SEVERAL documents providing proof that I am a student.I’m even using my edu email.I’ve opened 5 tickets, all of them which have been permanently closed.They keep on telling me to contact Figma instead of them.This is frustrating since this app is something I need for class.

Hello. i had an account created under the current email, with a billed subscription of the 18 euros plan. That specific account got deleted by mistake so i tried to immedeiately recover it. I lost the project (as far as i read it is not retrievable), but i lost the subscription as well (it was stated that it must be cancelled manually). I would appreciate any guidance. Thank you !

Here is what It says. We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.I am using my own laptop and information is same.

Hi I use Figma education, however it rejected my first attempt to verify so therefore I reached out to sheerID. I got manually approved and it never updated on the Figma website… I even got a manual approval code but it won’t let me do anything. I emailed the education team to Figma multiple times and have not gotten a response so I went back to SheerID and the only response I seem to get is “contact Figma” in which I cannot get ahold of… I need help, my class I take in school is purely just Figma based and I truly need access to do anything in the class. Please help!!!

I have successfully published my Figma Make before, but I went bananas and created a whole app in figma make. After 400 iterations, my project size is probably pretty large. Whenever I try to publish, it thinks for a long while before its saying that it has failed. I’ve also tried to look through other threads here to see what the common issues are but to no avail. To some extent ive tried to optimize the files using prompts, but sometimes it just destroys my app completely and I have to revert. Any ideas?

Hi everyone, I need help with an unexpected charge on my account.I cancelled my Figma subscription and stopped using the platform entirely around October last year. For the past 4 months, there were no charges, which was correct since I had already switched all my teams to the Starter (Free) plan.However, I was suddenly charged $17.26 USD today (Jan 7, 2026). How is this even possible? I haven't received a bill in 4 months and haven't touched Figma at all. My current dashboard confirms that all my existing teams are Free.It feels very wrong to be billed for no use at all.I feel cheated. How do I get a refund?

I’ve created a website (for my thesis’s experiment), and it’s almost perfect. But I want to adjust something that would be done very easily manually. I’ve tried turning the Figma Make to Figma Design, but all the buttons are gone, and it became a static page with no interaction. How can I edit within Figma Make? I want to change the picture and some wording, and I don’t need AI for this. 

Hi I just experienced my figma running slow especially when moving, copy-pasting, and deleting components. I have clear the cache browser, reset, checking internet connections and reset & restarting the desktop app but despite all the efforts it’s still slow and laggy on both chrome browser and desktop app.I’m running figma in Macbook Pro M4 Pro 13” updated to MacOS Tahoe 26.1.This is not an issue before this, just happened last week after new update.Need some support help regarding this issue. Thanks

Hello Team,I am Rawen, Atlassian Licensing Manager at BleuLemon, an Atlassian platinum partner.My client CNP has Jira Cloud Standard and a subscription to your add-on Figma for Jira  agilejump.atlassian.net. The client would like to know where the data related to the add-on is hosted in order to comply with GDPR regulationsThank you in advance for any confirmation you can provide on this matter.Regards,

Hello,My Figma account has reached its limit and I’m receiving a warning notification.I already submitted my school certificate in English for the Education plan, but my account is still not upgraded and the limit is still active.Could you please check my Education verification and help remove the limit?Thank you very much.

Hi there,We’re reaching out on behalf of the AREA 17 team with a question regarding speaker submissions for Config.Our Chief Creative Officer previously applied to speak at Config and did not receive any confirmation or follow-up regarding the status of the submission. We wanted to check whether decisions were shared and, if so, where speakers may have been notified.We’d love to be involved in Config 2026 and would appreciate any guidance on next steps or who to contact for more information.Thanks in advance for your help, and we appreciate any insight the community can share.Best,Tamara

I started using Figma Make 1 week ago and subscribed to the Professional plan(full seat).The design copy feature was working fine at first, but when I checked again today, it seems to be disabled and I can no longer use it.

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I installed the Sound Kit plugin but when it opens the audio options are not selectable and I cannot upload a .mp4 file. I restarted Figma, uninstalled and reinstalled the plugin, and tried both the desktop and web versions with the same results. How do I solve this issue? 

Example: I added nested bullet points, but they don’t appear at designHi, I added nested bullet points in CMS rich text, but they don’t appear at design.I am not sure, should I report it as a bug, or features in beta should go just to Share your Feedback category.

I verified my Education status with SheerID but Figma still requires verification from me. After contacting SheerID support, they have confirmed that I am verified, and that Figma needs to reset the sync status. I sent several emails to Figma Education but have received no responses.For the record, here is my verification confirmation from SheerID:> Date Verified: January 13, 2026> Email address: [redacted by moderator to remove personal information]> Verification ID: [redacted by moderator to remove personal information]Please advise on what I should do to ensure sync between my SheerID verification and Figma Education activation. Thank you.

Hi, I’m temporarily in one country but am moving home soon. I need to purchase a paid seat (personal) in my home region but don’t know how to change the region or currency. Please help. 

Hello,I am currently a graduate (Master’s) student at University in Türkiye, and I am experiencing issues with the student verification process on Figma.All official student documents provided by my university are issued in Turkish. My student ID card does not include a graduation date, and since the new academic term has not officially started yet, I do not have an available course schedule. I am also studying with a full scholarship; however, the scholarship confirmation document is in Turkish and was issued as an official written statement.I have uploaded all available official documents multiple times, but the system keeps rejecting them as “not valid.” At this point, I do not have any additional documents that can be provided in English.I would appreciate your guidance on alternative ways to verify my student status, or if Turkish official documents can be accepted in this case.Thank you for your time and support.

not a native speaker can be mistakesso, im new to this effect and tried it just recently, I checked the forum but didn’t find exactly this bug. I’ll pin the images. I saw on official figma glass introduction that glass in  prototypes work, so I have  problems understanding what I did wrong or why is it happening at all. Thanks in advance! 

I am writing to request a full refund for a recent subscription charge on this account.A payment was automatically processed two days ago, but I have not been using this account for quite some time and have no intention of using it in the future.The reason for this oversight is that I am already using Figma through another active account. Therefore, I have no need for a paid plan on this specific account.Since the payment was made recently and the service has not been used, I would greatly appreciate it if you could cancel the subscription and issue a refund.

Hi Figma team,I’m posting here in hopes of getting help or visibility on an account access issue.My Figma account was originally created using a school email address. That email has since been permanently deleted by the school after graduation, so I no longer have access to it.Because of this, all login and verification codes are sent to an email address that no longer exists, which has completely locked me out of my account and the files associated with it.I still have access to the device and browser previously used with this account and can provide any information needed to verify ownership (previous projects, team names, billing info, etc.).Is there a way to manually update the account email to my personal address or otherwise recover access without the old school email?Thanks in advance — I’d really appreciate any help with this.Best regards,Carimo

Exporting a pdf in Figma Buzz creates a huuuuuge file size but also has an issue with previews that seems isolated to teams. Ive checked Mac OS, Slack & Figma Design, which all seem to be able to preview.

Hello,I have tried multiple times to verify my student plan, as I cannot edit class boards. I need access in order to complete certain assignments, and I should be qualified. I am currently logged in with my student email. Additionally, I contacted SheerID and they said I was verified. What can I do to resolve this issue?Best,Alex

Hi,I’m urgently trying to verify my student status for Figma Education, but my SheerID verification failed due to a verification limit. I contacted SheerID for assistance, but they were unable to provide further support and permanently closed my ticket.I have required coursework due very soon that depends on Figma access, and I’m currently blocked from moving forward. Is there any way to reset the verification attempt, use an alternative verification method, or receive temporary access while this is resolved?Any help would be greatly appreciated. Thank you.SheerID response:Hello,Thanks for contacting SheerID.We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.

I don't have a college issued email, but my email is registered under the college. I want to access figma for students because I do alot of design works and ui ux stuff. So i would really appreciate if i could get it. I can provide college ID proof.