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Is the User Groups feature unavailable for education plan?

Hi everyone,I wanted to share a situation I ran into and ask if anyone has had a similar experience or managed to get a refund.Our team has been on the Professional plan with 1 Full seat ($20/month). On March 12, I added 7 team members to our workspace intending to give them view/comment access only. I didn't realize that adding members defaults to Full seat (Editor) permission, which triggers billing at $20/seat per month.As a result, we were charged:- Prorated Full seats (Mar 12 - Apr 10, 7 seats): $149.68- Full seats (Apr 10 - May 10, 7 seats): $140.00- Total unexpected charge: $289.68Most of the 7 members never actually used Figma during this period. As soon as I identified the issue, I downgraded all of them back to Viewer on April 10.I've already reached out to Figma support requesting a refund, but I understand this may fall outside their standard policy. Has anyone successfully received a refund or account credit in a similar situation? Any advice on how to approach this would

The error message shown to me by Figma Make is: "Couldn't load Make. Try checking your network connection or refreshing the page. (M2)"I have tried checking my network, VPN and DNS settings, switching to different browsers to access Figma Make, and logging into it on different computers, yet the issue still persists.However, my teammates in the same team can use it normally, and we are all under the same network environment. So I suspect that the problem might be related to my account. Could you please help me resolve this issue? Thank you so much!

Dear Figma Support Team,I accidently deleted a critical figma file(Crowd Safe) permanently. I request to kindly restore it as this is a high priority file for me. I am sharing the Figma Link: [redacted by forum moderator to remove PII]Please help 🙏🏻ThanksVarun Sahdev

Went on vacation for 3 weeks, come back, and now my magic “select all matching layers” button is gone. Why?I used to be able to select all matching layers within a section. that is now gone!Lately it seems like Figma is dead set on disrupting all of my workflows!

I am writing to file a formal complaint against the Figma plugin "MeiGen" (AI Icon & Image Generator).(Plugin Link:https://www.figma.com/community/plugin/1539963026393306817/meigen-ai-icon-image-generator-nanobanana-2-seadream-5-remove-bg-vectorize)Issue Summary:Without any prior notice, the plugin unilaterally changed its rules and reset over 650 credits I had legitimately earned through daily check-ins. These credits could be exchanged for 130 standard image generation services (5 credits per generation).When I contacted their customer support, they admitted that "the failure to notify in advance was our omission." However, they only offered 280 credits as compensation, which is less than half of what I originally had.Furthermore, their support claimed that "only paying users constitute consideration for consumption." I strongly disagree with this logic, as my credits were earned under their previous rules through my daily actions.My Request:I kindly ask Figma to investigate this

Hi Figma Support Team,I am writing to report a persistent issue where I am unable to receive account verification codes, although I am still receiving other regular notifications and emails from Figma.To resolve this, I have already taken the following steps: Whitelisting: I have added support@figma.com to my email whitelist (allowlist). Provider Consultation: I contacted my email service provider regarding this issue. Their technical team suggested that if the sender's address is already whitelisted but the email still doesn't arrive, the problem likely lies with the sender's SPF/DMARC verification configuration. Specifically, my provider stated: "If the sender has SPF/DMARC verification issues, they need to adjust their mailing configuration on their end."Could you please have your technical team investigate if there are any authentication or delivery failures specifically related to the verification code emails sent to my account?Account Information: Figma Account Email: [redacted

Hi there! I’ve been loving the new annotations feature, but have been experiencing an issue with it over the past couple of days. When I’m looking through my designs and try to zoom in, all of the annotations disappear before I can get close enough to see what they’re attached to. Has anyone else experienced this?

Hello! I have an active educational plan and I added my colleague to the file; he also has a verified educational email. When I click edit, a message appears saying that the plan will be upgraded. I would like to know if we can edit the same Edu file without charges, or will it generate any?Taking advantage of the question... I didn't find any settings to add or move my credit card.

Trying to publish my Figma plugin, but getting an error saying “Please fill out required fields and correct any errors”.On the frontend, I don’t see any fields highlighted with errors.When inspecting console logs, I see a ton of warnings being thrown for INVALID_SUPPORT_CONTACT even though the support contact I’ve entered is a valid email address. I’ve also tried a website url, a different email address, and nothing works.Please help. Don’t know what else to do/try here.

Hi there,I've been exploring the new Slots feature, but I noticed that slots currently do not pass through the properties of the inner components (instances) placed inside them.Are there plans to make internal component properties available within slots in upcoming versions? This would greatly improve the flexibility of the new workflow.Thanks!

I have Figma MCP enabled but whenever I go to the MCP server URL I see the following response {"jsonrpc":"2.0","error":{"code":-32001,"message":"Invalid sessionId"},"id":null}

How to Copy/Paste or Duplicate Local Variables in Figma in Windows Desktop app?

Hi Figma support!I'm a Brazilian citizen and I accidentally made a purchase on the Figma website, thinking the amount was in Brazilian Reais, but I received a huge charge converted to dollars.This transaction happened an hour ago and I didn't use any platform features. I kindly ask if you could respond as soon as possible to process the refund.Thank you.

I submitted a refund request, but no one has responded to it for 2 days. What should I do?ID: 1832207

Hi everyone,I’m reaching out to see if anyone else is facing major delays with plugin approvals right now. I submitted mine on March 15th, and it's still stuck in the "In review" stage, well beyond the standard 5-10 business day timeframe.A few details about the submission:• Submission Date: March 15, 2026• plugin Link: https://www.figma.com/community/plugin/1614668743914445888/prototype-note-toggle I actually already sent a follow-up email regarding this delay. I did get a reply right away, but it was just a canned, robotic response telling me to keep waiting. There hasn't been any actual progress on the review itself.Has anyone else dealt with this kind of loop recently? Is there a better way to get a real human update on the status, or do I just have to sit tight indefinitely? Any advice from other plugin creators would be greatly appreciated.Thanks in advance,kippeum.nam

I am currently in a student plan, and I have the app version of Figma on windows.I am designing a website with the Desktop frame and when I go to its prototype panel, under Prototype setting, the “Desktop” option is gone. I hope this will be fixed soon.

There is a severe synchronization bug between the Figma Make UI and the AI's backend environment. Even though my project files are fully generated and clearly visible to me in the file tree (e.g., InviteToJoinModal.tsx, avatar.tsx), the AI assistant claims it cannot see them at all.Because the AI thinks the workspace is completely empty, it is impossible to prompt it to make edits, add new components, or reference existing code.Steps to Reproduce: Open a Figma Make session with generated code/components. Verify that the files are visible in the left-hand file explorer. Prompt the AI to edit an existing file or read the current code. The AI will fail to execute the edit and return error messages claiming the files do not exist. What I Have Already Tried (None of which worked): Rebooting the workspace via chat prompt. Duplicating the Figma file and starting a brand new session. Saving a local copy of the Figma file, uploading it again, and starting fresh. Result: The AI still

I’ve made a web-app with figma make, and was happy to see that Push to Github was an option, but I’m having issues with this feature. Whenever I made a change to code, either by ai or manual, I saw that Github didn’t recieve the updated code. I investigated som more and found out that Figma don’t understand how files from the project were being pushed.I have a root directory in github, with one folder (/src). Here, all my files from figma make lies (Public etc) What I noticed is that Figma creates two index.html files, two package.json, two vite.config.ts  on push.The original files from Make is in /scr. and another basic version gets put on the Github root.I’ve tried to figure out how to fix or work around this, but I cannot figure it out. I’ve tried moving the correct versions to Github root, but to no help. And to make it worse, they get overwritten with every push. Must be some more files not being pushed to the right location.Basically the Github Push feature is broken for me. Hop

I’m trying to use figma-use / Codex MCP tools to create a design directly inside a specific Figma file and node.Sometimes the tool can read the node metadata and sees it as an empty canvas. But when it tries to continue with the required design context step, get_design_context fails with a generic error.Because of this, the integration can partially detect the file, but it cannot actually write or generate the design on the canvas.What I need help with:How to make get_design_context work reliably with an open Figma design file Whether this is a known issue with Figma MCP / plugin integration / Codex desktop connection 

HI I get subscription in December, but it charged until now. And I thought I cancelled the subscription in Febuary and delted all my account information. But why they charge me over $ 80. I need to get refund my money. Please check it as soon as possible. 

Hi Figma team,I submitted my plugin DesignOPS (ID: 1603703295257406223) for review approximately 10 days ago and haven't received any updates yet — no approval, no rejection, no feedback.The plugin is a design audit and library cleanup tool:Scans Figma files for missing styles, broken tokens, orphaned components, grid violations Offers one-click autofix and bulk replace across libraries Uses networkAccess for user authentication and library resolution via our own backend (api.design-ops.pro) Requires a free account (email registration, done inside the plugin) Has Free and PRO ($8/mo) plans Bilingual UI (English & Russian) I've reviewed the plugin review guidelines thoroughly and believe the plugin meets all requirements. Privacy policy, terms of service, and support contact are all in place.Could someone from the review team share the current status or estimated timeline? I'm happy to provide any additional information if needed.Thank you! 

Hi everyone, I submitted my plugin (ID: 1613871404512183792) a couple of weeks ago, and since then, my page has just been showing the message: 'Only you can see it while your plugin is in review.’ I haven't received a single email or status update. Is it common for the review process to take this long without any communication? Has anyone else experienced a similar delay, or does anyone know how long it usually takes to get the review results in cases like this? I’d really appreciate any pointers or help with this. Thanks in advance!

I recently deleted my account without canceling my professional plan first. I’ve logging  but I lost the professional plan access and could not cancel the plan from the re-activated account. Can somebody please help?

Hello everyone,I subscribed to the Figma Professional plan today (April 6, 2026) and was charged $20. After using it, I found the experience very slow with a lot of errors, so I decided I no longer want to continue with the subscription.I checked Figma's help article about requesting a refund within 24 hours, which mentions going to Settings → Community tab → Community purchases. However, I cannot find the "Community purchases" section in my account at all — I only see profile connection options there.I believe this is because I purchased a Professional team plan, not a Community resource (plugin/template), so the refund steps in the help article don't seem to apply to my case.I have already submitted a request through Figma's official contact form under "Billing and invoicing," but I wanted to ask here as well:➡️ Has anyone been in the same situation? Is there another way to request a refund for a Professional plan subscription purchased today?Email adress: elmouden.zineb.eleve@ehtp.a