Solved

I am a solo user on a Professional annual plan. I have a pending $166 invoice that appeared despite having 'Auto-upgrade' disabled. I have already corrected my seat assignments and reached out via the support bot, but I haven't heard back. Can a moderator please escalate my case?

At the beginning of the year I started experimenting with Figma Make using our React component library along with “Syncfusion”, a third party component library we use.  A new release of Figma Make around the end of January saw “tabs component” of this thrid party library unable to render in Make.  It will show up on page load then disappear once does “Refreshing”.  I know what your thinking “It is the third party library”.  I assure you I have tested this component with the exact same code in every other environment and it works.  I even isolated the tab code in Figma Make and it still doesn’t render.My real question is, did anything change in the way Figma Make renders the React chunks?  It is showing up with content and then ripping it away when loading chunks from React components.

When I open any Figma file in the browser, it takes a long time to load. The same issue occurs in the desktop app. I’ve tested on multiple devices, and the problem is the same for all files. I’m located in Asia (Bangladesh). Could you please advise how I can fix this issue?

Hello, my figma pro student subscription was deactivated because my college changed email. Please make change.  My old email was: (redacted by the moderator due to PII)My new email is: (redacted by the moderator due to PII)

Hello, I am currently enrolled in a bachelor’s degree and I receive a “Verification limited exceeded” message everytime I try to verify my status. I am now receiving a message on figma that I will loss my files if I don’t verify my status in the next 7 days. could you kindly resolve this issue.

I have a charge on my bank stanment for $20.00, i want to know why and who you are. Ive never heard of Figma or ever signed up for anything from it. I had to create an account just to report the theft from my account.

Why has my Figma desktop app suddenly stopped working over the past week? I opened the app one morning and to my surprise, the files kept on loading and loading. Even Figma home doesn’t load. Not a single file is loading and once I shift to Figma home, I am unable to shift back to my files. Attaching screenshots for reference. It works on the browser but the app isn’t functioning at all. Please help.

I was working on this project in make, and now I can't view my project at all, only a black screen, no matter what I do. https://www.figma.com/make/EzuPePUgV0VxeNEl6FonTA/Untitled--Copy-?t=ZoL7xSRiEDVpRvqf-1 Here is the project itself.

Previously, I had an active Education plan under an old email. Since I no longer have access to that previous address, I updated my Figma account to my current email.Following the update, my Education status was downgraded, and I was asked to complete the verification process again. However, when I try to re-verify my student status, I receive a message stating that the benefit has already been claimed/verified.I contacted SheerID for clarification, and they confirmed that my verification is active and tied to the new email address I used for my login. Despite SheerID confirming that everything is correct on their end, my Figma account still doesn't reflect the Education plan benefits.Could someone please help me understand why the plan is still blocked and how I can restore my access?

I finished uni and my email was shut down, but my Figma account is still attached to this email - so I can’t log in

Hi,I’ve submitted my plugin UX ContentHub for review almost a month ago and I still don’t have any news. Is this normal? Thanks

Hello, Unfortunately, I am unable to retrieve the source code for my plugin, as I believe it was permanently deleted from my iCloud storage. The plugin in question can be found here: https://www.figma.com/files/team/1187037814994682709/resources/community/plugin/1575842034656058098/orderly-layer-organizer?fuid=807829380100009514 I apologize for any inconvenience this may cause. Best regards,Jumar Juaton

Facing this error while updating branches to main.

I am a student using Figma with a valid education account, but I do not yet have access to the latest updates, including Remove BG, Selector, and Vectorize. Despite being on a student plan, these features are not appearing. Could you please review my account and help me gain access to these beta features? Thank you!

Hi Figma Team, I kindly request that you provide your Certificates of Tax Residence for the 2026 for the purposes of tax reporting in Poland.These certificates are necessary to ensure proper withholding tax compliance and to fulfill our reporting obligations to the Polish tax authorities.I would appreciate it if you could send the documents in PDF format at your earliest convenience.Please let me know if any further information or documentation is required from my side.Thank you in advance for your assistance.Best regards,

Hello, I have a student (education) account on Figma, which should include all the Professional plan features. However, the option to enable Figma AI tools in the team settings does not work for me. Does anyone know if AI tools are available for education accounts, or how I can properly enable them?

Hi there. I am currently having an issue with verifying my student account. When I tried to re verify my student account, it gave me an error which said that my verification limit exceeded. It said that this is because I either have already redeemed or attempted to redeem the offer. When I go to my profile it says that I am on the free plan and not on a student account. I was on the student account last year as I am currently a university student and will be studying until 2028. Please help me solve this problem. I have attached an image of the error.

This feature is not working anymore on MacOS on the newest version 125.6.5 (I have this issue on my Macbook Pro M4 and Mac mini M2). Fortunately, my Windows PC is still working.If anyone has this issue, please help me raise this up to Figma!

Hi Figma team, I’m unable to access an existing Figma account that was created using Google Sign-In only. After migrating to Google Workspace and adding a custom domain, Google now resolves my original Gmail identity to my Workspace email. Because of this, Google Sign-In always logs me into a different account, and I can’t access the original account that contains my files. I believe this requires a manual account recovery or reassociation of the Google identity. I can verify ownership of both email addresses and the Workspace domain if needed. Thanks for your help.

I can’t figure out how to change the layout of an existing slide in Figma Slides. When creating a new slide, I can choose a layout from the theme, but once the slide is added, I can’t find a way to switch it to a different layout.Am I missing something? Often, I realize later that a different layout would work better and want to apply one of the theme’s template layouts to an existing slide—but I don’t see an option to do that. The only option I can find is “Template Style,” which seems to change only text styles and colors, not the layout itself.Is there a way to reapply or change slide layouts after a slide has been created?

I opened a ticket 3 weeks ago for downgrading my plan before the renewal on 27/02/2026 and I’m not able to speak with anyone for help.  And seems like I can only do it with the help of an assistant. Could you please reply to my tickets asap? Otherwise I will need to cancel definitively all my plan.

What is the timeline for adding a parent/child page structure to URLs within Figma Sites?For example:website.com/city/thursday-nights/concert-series/band-name/Right now, the product supports one slug deep. Obviously “flat silo” URLs can work, but we need to be able to nest URLs as child pages. What is the roadmap and timeline for rolling out dedicated URL structure?

when a user sign up into the platform, it throws this error: ❌ Sign up error: Error: Failed to create account. Please try again.❌ [Supabase] [main-server] ❌ Signup endpoint error {  error: ReferenceError: SUPABASE_URL is not defined    at file:///var/tmp/sb-compile-edge-runtime/source/index.tsx:940:40    at eventLoopTick (ext:core/01_core.js:175:7)    at async dispatch (file:///var/tmp/sb-compile-edge-runtime/node_modules/localhost/hono/4.11.9/dist/compose.js:22:17)    at async file:///var/tmp/sb-compile-edge-runtime/source/rate-limit-v2.tsx:6:5    at async dispatch (file:///var/tmp/sb-compile-edge-runtime/node_modules/localhost/hono/4.11.9/dist/compose.js:22:17)    at async file:///var/tmp/sb-compile-edge-runtime/source/index.tsx:222:5    at async dispatch (file:///var/tmp/sb-compile-edge-runtime/node_modules/localhost/hono/4.11.9/dist/compose.js:22:17)    at async file:///var/tmp/sb-compile-edge-runtime/source/index.tsx:209:3    at async dispatch (file:///var/tmp/sb-compile-edge-runt

Hello, this is my first time using Figma and i’ve been trying to redeem my student benefit. I am in no way trying to exploit the system but it just wouldn’t work and the email that i got from Sheer ID is rather not usefull, i feel angry because the link that they send via email as the last step for verification just wouldnt work on my end. Now will emailing sheer id even work anymore?  

Hello, I recently deleted my Figma account, but I noticed that there was an attempt to charge my card for a subscription. I would like to confirm that my subscription has been fully cancelled and that no further charges will be attempted.  Please confirm that there are no active subscriptions or outstanding invoices connected to my account. Thank you.