Solved

I have completed all the steps required to verify my student account, but I am still experiencing issues. My account remains on the free plan, which limits its functionality.I am currently a Computer Science student at the Integrated University of Alto Uruguai and Missões (URI). My institutional email is: [redacted by forum admin/moderator to remove PII]I have already tried the available verification methods, but none have worked so far. I noticed that some colleagues faced a similar issue and were able to resolve it by submitting proof of enrollment or other documents confirming their student status.I am fully willing to provide any necessary documentation to complete the verification process. I would really appreciate your assistance, as I need access to the Pro features for my academic activities.Thank you in advance for your support. 

Hello, I have a critical problem to report, and need help to prevent this from happening.When I share a prototype, if I open in a mobile phone, tapping anywhere on the screen that doesn’t have an interaction, is changing pages. Doesn’t need to be a double tap neither tapping on the edge of the screen. So, testing something with users, is a critical problem because they’ll try interact with elements on the screen, that will simply move them to a previous/next page.How can I block this from happening?In the prototype settings I disabled the Figma shortcut, hints on click, hidden the UI and on the accessibility settings everything is switched off.

Strange behavior, I don't remember if it was already there or not, but it's causing me problems: in the browser version (latest Firefox 147.0.4 (aarch64) on mac osx 26.3), when I select a guide by clicking on it, I can no longer delete it by pressing the DELETE key. Instead, I first have to move it even just one pixel, and only then can I delete it.

I thought it was just my bluetooth keyboard glitching out, but cmd + z is not undoing any action, nor is going to the Edit menu > Undo. Has anyone encountered this issue before? And if so, how did you resolve it?

We raised it in the past:  Hi,We are integrating with Figma as part of our SSPM solution and need access to an API for organization settings and accounts, similar to the one used by the UI. Unfortunately, I couldn’t find documentation for this API. Is it possible to use a PAT (Personal Access Token) of an admin for this purpose? If not, do you have any plans to support this functionality?Thanks! Can you please give us some sort of roadmap for it?

Hello,Any updates on the review for the plugin we want to publish “Properties & Variants Manager”?It is a plugin to handle changes in variants / peroperties name and values, very convenient for design system designers.A use case: A designer is publishing the design system, but didn't realize on some components she called an option for a property Size "Sm", but in other components "Small". Without the plugin, she has to manually check each component and update the property. With the plugin, she can discover more easily this problem, and as well solve it with few simple clicks. Thank you!Andrea - Amadeus

When clicking on an element and trying to set the fill to a pattern, it’s not possible to select a source and use it as a pattern anymore. Issue is happening both in browser and desktop app (126.1.2).  

[FIGMA UI UPDATE INTERFERES WITH CUSTOMER DESIGNS]On-canvas video controls from a recent figma update overlays non-dismissible UI on top of our design surfaces in the design view. This is incorrectly making all of our design files look like we’ve injected video players everywhere all  because we use video loops as background layers to provide real-world context. This one update impacts thousands of pages and hundreds of files on my team alone and is causing confusion for the PMs, engineering partners and leadership when randomly we are showing work that now has a Play button and the world [ VIDEO ] all over our files and presentations.This needs to be reverted, or cause our design org alone hundreds of hours in lost productivity removing video fills and replacing them with static just to hide a UI that should NEVER been placed over your customers design surfaces. It is ridiculous this implementation made it past your internal review process and showed up on top of our designs without a

When trying to use an arrow from an element to its closest, arrow would ignore it and connect to the next one instead.   

Hey all,I’m suddenly unable to edit any text layers in Figma, across all files, pages, and even brand new files—affecting both my main and secondary accounts.What’s happening: Double-click and “Enter” don’t let me edit text—not in place, not in the side panel. Typography controls (font, size, etc.) are greyed out for every text layer I select. I can move/resize elements, change color, and create new shapes just fine. This started suddenly, across both Figma browser and desktop app. What I’ve already tried: Checked layer is NOT locked, not a component, and not a nested/grouped selection. Checked on different pages, old files, new files—issue persists everywhere. Created a totally new Figma file—still can’t edit any text, not even “Inter” font. Swapped between browser (Chrome/Incognito) and the desktop app. Logged out/in, refreshed, cleared cache/cookies, no effect. No issues with account permissions (“can edit” everywhere), and not a FigJam file. No overlays, masks, or

Ai suggestions are turned off in the menubut I’m still getting this every time I copy and paste a text frame 

I have been working on this new website project. I am using the smart animate feature in several places. Whenever I click to trigger the animation, the screen scrolls up for the amount of time set for the animation. If I set 100ms, then for that time, I am scrolled to the top of the website screen and scrolled back again. I miss my element being animated. The only thing I see is a quick glimpse of the header section of the website. I have tried to restart my Mac, restart Figma, and open my file in the browser version. I even tried to clean up the cache and nothing seems to help. I tried to use “instant” in animate, it is working fine. I have no idea of how to fix this problem.

I’m not able to connect Free Figma Account with Free cluade account in browser. Can anyone help me to solve the problem?

Hi Figma Team,I’m writing about my suspended Figma account: I’m a premium monthly subscriber and have important ongoing projects and client files in this account. My account was suspended without any prior warning or notice, and I’m unable to sign in using Google Login.As far as I know, I have not violated Figma’s Terms of Service or Acceptable Use Policy. Please look into my concern as soon as possible, let me know reason for the suspension, and guide me on what I need to do to restore access urgently.Full Name: PixelAccount Email: Support Ticket - 1871351Thank you for your help. I’d appreciate a quick response.Best regards,Pixel

Hello,On February 8, I canceled my subscription and disabled auto-renewal. However, on February 14, I was charged for another month.My account is currently still on the free version, and I cannot see any subscription, billing history, or confirmation of cancellation in my account.I am requesting a full refund for the charge made on February 14.Please review this issue and process the refund as soon as possible.Thank you for your assistance.

Hi everyone,I’m reaching out to see if anyone else is experiencing longer-than-usual wait times for plugin reviews or if I might have missed a step in the process.I submitted my plugin, for review on Monday, April 13th. It’s been over 10 days now, and I haven’t received any confirmation email or feedback regarding the status (approved, rejected, or under review).A few details:Submission Date: April 13, 2026.Current Status: Pending (no communication received).Checklist: I’ve already checked my spam folder and verified my developer console.Is there a specific support channel I should contact besides the standard submission form, or is this a normal timeframe lately? Any advice from fellow developers would be greatly appreciated!Thanks in advance!

I can no longer copy one line of CSS out of dev view.I now have to use the clipboard icon to copy all the CSS and paste it into my file, then delete what I don’t need.I have added stills showing basics.I am on a Mac Sequoia 15.3.1, using Figma in Firefox Dev 139.0b5. It seems to be ok in Chrome, but that is irrelevant, unfortunately, as process is dependent on Firefox Dev.

Title: Confusing duplicate billing / prorated charges for second Full seatWe are currently on a Figma Professional plan and have 2 intended paid Full seats (one admin seat and one additional editor seat), plus a View-only user.However, our billing has become confusing and appears inconsistent across invoices and upcoming charges.What we are seeing: We already paid for our first annual Full seat: $192 annual Full seat (Admin) Invoice dated March 23, 2026 We later received another invoice that includes: “Prorated Professional Full seat (annual)” = $192 Plus small collab/monthly adjustments Total paid: $211.78 (April 23, 2026 invoice) This suggests a second Full seat was already charged. Despite this, the upcoming invoice still shows: “Billing adjustments” = $175.69 Monthly costs = $0 No active monthly seats listed Issue:We are trying to understand why there is an additional $175.69 billing adjustment when: We already have only 2 intended Full seats total Monthly seat usag

I can't see the slide editing panel correctly or completely. The top part appears "cut off" and is sometimes transparent, showing the other open windows behind.

Dear Figma Support Team,I am writing to request assistance regarding my Figma Education plan.I successfully completed student verification through SheerID, and the Education plan was initially applied to my account. However, I accidentally signed in first using my personal email address, which caused the Education plan to be associated with that account.Afterward, I updated the account email to my educational email address. Following this change, the Education plan was removed and my account reverted to the Basic plan.At present, I am experiencing the following issues: My role still appears as “Education” My plan is now listed as “Basic” I receive a “Verification Limit Exceeded” error when attempting to verify again SheerID has confirmed that my student verification was successfully approved and advised me to contact Figma Education Support directly.Verification Details: Verification approved through SheerID Date: April 20, 2026 Verification ID: 69e4cdb22b8e9817501f7246 Summary

I found the Radial Repeat as a really useful feature. Because we only need to edit one and it will automatically change the others. But there’s an issue with it. As you can see here, I tried to use the radial repeat for the shape.Next I’ll save the radial repeat group to SVG and use it in Figma.As you can see, the result only saved the main shape, not all the radial repeat group. Well I can just save it as a PNG, but when it comes to detail, SVG is unmatched. 

Hello! I had a problem yesterday. The pages in Figma don't open, and I get error 106. My internet connection is good, and I've tried reinstalling the app, but it hasn't worked. What's the issue? 

Hello Figma Community,I’m currently a design student and I was re-verifying my student education plan because of the new update and features but when I tried to re-verify my account, my ending screen would beVerification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.I don’t know if my re-verification went through because before it would say “we’re having troubles please verify later” so I tried it a couple of days later and got the “verification limit exceeded” screen. If anyone knows a solution that would be amazing! Thanks!

Hello Figma Support team,I have a question regarding version history availability after upgrading my plan.I currently have access to a file where version history only shows approximately the last 30 days. The file itself was created much earlier.Before upgrading to a paid plan, I would like to clarify:1. If I upgrade my account, will I be able to access version history older than 30 days for this existing file?2. Or are older autosave versions permanently deleted and cannot be restored after upgrade?3. Does upgrading unlock hidden history, or only preserves history going forward?Additionally, I have a more specific question:If multiple projects were created within a single file (for example, several designs made for one client inside one draft file), is it possible to determine when a specific frame or design block was originally created?For example:- Can I see the creation date of a specific frame?- Or track when a particular element first appeared in the file through version history?

Hello,I would like to change the nickname shown in the forum to match my account nickname.Could you please guide me on how to do this or update it for me?Thank you.