Hello,
On February 8, I canceled my subscription and disabled auto-renewal. However, on February 14, I was charged for another month.
My account is currently still on the free version, and I cannot see any subscription, billing history, or confirmation of cancellation in my account.
I am requesting a full refund for the charge made on February 14.
Please review this issue and process the refund as soon as possible.
Thank you for your assistance.
Best answer by Tom Reem
Hi
To maintain your privacy and account security, we can’t access or share billing-specific details in public forums. That said, I was able to confirm that our Product Support team has received your request. Your case number is: 1746895, and a team member will follow up directly at the email tied to your Figma account once they’ve reviewed the billing period.
In the meantime, this resource may help explain the charge you’re seeing: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Thanks for your patience while the team investigates — we’ll make sure this gets addressed. 🙏🏻
Hi
To maintain your privacy and account security, we can’t access or share billing-specific details in public forums. That said, I was able to confirm that our Product Support team has received your request. Your case number is: 1746895, and a team member will follow up directly at the email tied to your Figma account once they’ve reviewed the billing period.
In the meantime, this resource may help explain the charge you’re seeing: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Thanks for your patience while the team investigates — we’ll make sure this gets addressed. 🙏🏻
Hello,
I also canceled my subscription, disabled auto-renewal and was charged for another month.
I am requesting a full refund for the charge made on March 14 2026 or a solid reason for why this charge was made.
Please review this issue and process the refund as soon as possible.
Thank you for your assistance.
Hey
I’m not able to review billing details or process refunds from the forum, but I do want to make sure this gets the right attention. I’ve opened a ticket with our Product Support team so they can take a closer look. Your case number is: 1795139, and they’ll follow up with you directly once they’ve reviewed the charge.
I wanted to resurface this guide as it may help explain how charges can sometimes appear around cancellations or plan changes: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Please keep an eye on the inbox associated with your Figma account for their reply. They’ll be able to review the specifics and help from there. 💯
Hi
I also canceled my subscription, And it charged my again , and even when i open figma i am still on the starter plan?
Please review this issue and process the refund as soon as possible.
Thank you for your assistance.
Hey
When you have a moment, please check the reply here:
Thanks how much is the standard time they respond to the ticket?
That said, I’ve flagged your ticket internally to help give it a bit more visibility, so you should hopefully hear back soon!
Appreciate your patience in the meantime!
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