Hello,
On February 8, I canceled my subscription and disabled auto-renewal. However, on February 14, I was charged for another month.
My account is currently still on the free version, and I cannot see any subscription, billing history, or confirmation of cancellation in my account.
I am requesting a full refund for the charge made on February 14.
Please review this issue and process the refund as soon as possible.
Thank you for your assistance.
Hi
To maintain your privacy and account security, we can’t access or share billing-specific details in public forums. That said, I was able to confirm that our Product Support team has received your request. Your case number is: 1746895, and a team member will follow up directly at the email tied to your Figma account once they’ve reviewed the billing period.
In the meantime, this resource may help explain the charge you’re seeing: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Thanks for your patience while the team investigates — we’ll make sure this gets addressed. 🙏🏻
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