Hello! I had a problem yesterday. The pages in Figma don't open, and I get error 106. My internet connection is good, and I've tried reinstalling the app, but it hasn't worked. What's the issue?
Solved
Connection error: -106
Best answer by Celine_
Hey
This error 106 usually points to a network setting that’s blocking Figma from connecting to essential resources, most often a firewall, proxy, or VPN. Let’s try a few steps to help get this resolved.
- Check your network configuration: Make sure your network settings are not blocking Figma. Add Figma to an allowlist in your computer's Firewall/Proxy, or try reaching out to your IT Admins (if you work in the Figma desktop from your office for example) to check that:
- Figma (*. figma.com) is added to any Proxy/Firewall or antivirus allow lists
- Port 443 is unblocked. You can find more details in our Adjust your network settings guide, and a list of addresses which should be allowlisted. - Clear your cache: Try clearing the cache for the Figma desktop app and your browsers. You can find instructions on how to clear the cache for the Figma desktop app here.
More information in our guide here.
If the issue persists after trying these steps, the next step would be to submit a bug report so our support team can investigate further.
I’ve also sent you a DM with additional information on how to get in touch with the support team via the secure form, in case you need further help. Let me know how it goes!
Hey
This error 106 usually points to a network setting that’s blocking Figma from connecting to essential resources, most often a firewall, proxy, or VPN. Let’s try a few steps to help get this resolved.
- Check your network configuration: Make sure your network settings are not blocking Figma. Add Figma to an allowlist in your computer's Firewall/Proxy, or try reaching out to your IT Admins (if you work in the Figma desktop from your office for example) to check that:
- Figma (*. figma.com) is added to any Proxy/Firewall or antivirus allow lists
- Port 443 is unblocked. You can find more details in our Adjust your network settings guide, and a list of addresses which should be allowlisted. - Clear your cache: Try clearing the cache for the Figma desktop app and your browsers. You can find instructions on how to clear the cache for the Figma desktop app here.
More information in our guide here.
If the issue persists after trying these steps, the next step would be to submit a bug report so our support team can investigate further.
I’ve also sent you a DM with additional information on how to get in touch with the support team via the secure form, in case you need further help. Let me know how it goes!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.