Solved

Dear figma team, Google automatically add an account with @gmail.com but i think in your database, the oauth gmail is still the original which means i login with the same account, i am entering an new account(because google gives you the new email) , instead of my old account, Help! your LLM fig doesn’t help i think human support is still necessary, thanks!

Dear Figma Support Team,I am writing to request a full refund for a recent subscription charge of $20 that occurred on Feb 21, 2026.This charge was entirely unexpected as I no longer have a need for the service and had intended to cancel the subscription prior to the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed.Since the charge, I have not used any of the paid features. I would greatly appreciate it if you could review my account and process a refund for this transaction.Thank you for your time and for providing such a great tool. I look forward to your positive response.Best regards,[redacted by moderator to remove personal information]

Hi, this issue reproduces again, no xlsx files are working now. Even ones that does not contain photos.It is just “Failed to import file” error with no clarification at all…Just yesterday it worked and now this.. Perhaps latest update broke something? [This post was split into a standalone topic from the original 'Bulk upload images not working on Figma Buzz' post on 11-Aug-2025.]

windowsデスクトップ版を使用しています。今まで表示されていたフォントが表示されなくなりました。（モリサワフォントなど）他のillustratorなどでは表示されています。figmaを再インストールしたりモリサワフォントをログインしなおしたりしましたが効果がありませんでした。windowsのアップデート後に表示されなくなった気がするのですが、直し方ご存じの方教えてください。

I created a component, with some variant and properties.This component is then used in a Buzz template. This is then used to create social media assets.  When I first copy-past the component into the Buzz template file, the properties are here (all of them), and as soon as I publish the templates, they di (see attached screenshots).Also, the nested properties work perfectly.This is weird, is there anything I’m doing wrong, I don’t get it.And I also noticed, that basically I cannot add Variant properties in a Buzz file, it just doesn’t work. Maybe there is a bug on and that is why it removes my orignal properties ?  

Hi there! I have a problem. I cant enter in my work file and im very up set. Please help me to devide this problem. When i try to open my file spiner is go around and nothing more to happens. And then Figma write this text “An error occurred while opening the editor”. Whats going on in my files? Thanks for attention, Kate Sidenina, my email: (redacted by the moderator due to PII)

 I’m trying to make a table with these parameters:4 columns Individual cells in columns 1–3 (like “expected shipment date”, expected delivery date”...) The table has to stretch horizontally proportionally with content always staying in its columns Columns 1–3 are grouped with the borderI don’t see how this is achievable in an adequate way. The way I did it now is having a second table underneath just for borders for columns 1–3 (“table 2” layer). With one layer it’s only possible to:Sacrifice grouping columns 1–3, then each cell will have it’s own border. Sacrifice stretching, then you can just adjust the cell’s border. Group columns 1–3 and use auto-stretching auto layout inside, but columns won’t stretch proportionally.Do you see any way to achieve that?The table“Table 1” layer (with content and individual cells)“Table 2” layer (with the border 1–3 columns border)Also attached the recording of how it’s stretching. It’s working, but like I said the second layer adds complications.

In the Figma mac app I have a Make file that will not display changes to a specific page (code file). If I publish and then go view it at the url the changes are there. I also tried viewing the Make file in the browser but it still did not show the changes. If I alter the code in code view and come back the change is there, but the preview still doesn’t show the change.I tried refreshing the tab. Closing the file and reopening it.I tried going to Help > Troubleshooting > Reset Figma and Restart but it did not correct the issue.I also tried manually clearing the cacheQuit the Figma desktop app Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma" Open the desktop app againThe AI in Figma Make was just as confused as I was about the situation 😆Any help solving this so I don’t have to Publish after every change and view it in the browser would be appreciated.

Hello Figma Community / Support Team,I’ve been trying to apply for the Figma student plan for over 6 months, but I’m still blocked by a “Verification Limit Exceeded” error.I’ve seen many similar topics in the community (unable to verify student status, Education Verification Failed, etc.), but none have received an answer or solution. The situation seems to create a loop with no resolution:SheerID confirms that my student verification is approved but tells me to contact Figma Education. On the Figma forum, I am told to contact SheerID and Figma Education did not respond to me yet.This leaves students like me stuck indefinitely.Verification details by SheerID :Verified email: -------------------------------------- Request ID: 68d69e7bd0a9b854fa9315f1 Date verified: September 26, 2025I want to be clear: I am not trying to bypass the system. I am a student continuing my master’s in UX Design, and I can only afford the student plan. The inability to access it is blocking my studies.My scho

Hi, I am trying to update and publish my Figma site created 6 months ago but I am getting below errors.Can anyone assist in this regard? What have I tried so far?Reload Tab (both in browser and Windows App) Restarted Figma Duplicated File and retried after fixing issues.Thanks  

Is this a bug? or is it my file? I never encounter something like this…. see screen record, when I resize it, the width start going loco

Usually when I do quick mockup-designs, I tend to select multiple layers → hit enter to get to a child-layer → and press tab or shift+tab to make a specific multi-select of many layers (for example changing the opacity of a group within a card without affecting the rest of the card).Now, whenever I select multiple layers, hit enter and start tabbing - it just selects the first child of the last item in my selection, and deselects all other selections.Is this a purposeful change or a bug? I reloaded the tab, and restarted the program - issue persists.

How fair it is to do so? -- i got reply after 3 days on [Request 1744900 ] & that too very formal answer on 13th & i have replied immediately and till now - 18th Feb 2027 i didnt heard from the customer care. How fair it is deal with customer with such as irresponsible way. when our money is deducted unnecessarily without using it.I am just need support to unsubscribe my account. Please somebody take it seriously.

I had figma free education plan which i applied for now they emailed me to re-verify by september 29 or I'll lose those pro features now I joined figma recently a month back i have re-applied for verification but they say i have exceeded limit for verification or availed this offer. I have no clue how to solve this i have contacted Sheer Id support team too.

Why does the slice tool move everything out of the way instead of sitting on top of what you want to slice? It does this even if I’m on the top frame. Coming from adobe I’m completely lost as to why this functions like this. The goal here is to get half of a section exported. Is there another way to do this?  

Unable to publish website due to this error message.  No images arent my own.  How do I fix this?

when paste image in Figma firefox browser. firefox showing “Paste” button Can anyone tell me how to stop this?

I am on a free plan but would like to publish my site. I only need a basic starter package. How do I do this? 

Video settings have a dedicated button when not in Design Mode. When in Design Mode this button is nowhere to be found. So if I want to adjust the settings of a video I must get out of Design Mode first. Is that intended? Not Design Mode Design Mode        

I am experiencing an issue with my student verification status on my Figma account.My student verification was approved through SheerID on January 28, 2026, under my university email (@terpmail.umd.edu). SheerID confirmed that my request is approved and still active, and that I am not eligible to reapply within 335 days because the verification remains valid.However, my Figma account continues to request verification as if it has not been activated.I first contacted education@figma.com last month regarding this issue and did not receive a response. I followed up again last week  and still have not received any update or resolution.I have already: Cleared my browser cache Tried different browsers Used incognito/private mode Tried a different device At this point, it appears the SheerID approval has not synced properly with my Figma account. I would greatly appreciate assistance reviewing my account and activating the approved student status.Thank you.

Has the “Rasterize Selection” option been removed?The old instructions say to find it under the Object menu but I can’t see it there on my end.

Hello Figma Team, I’m a postgraduate design student at Monash University, and I’ve been trying to access Figma’s Education Program for several weeks now. Unfortunately, what should be a simple verification process has turned into a loop of rejections, blocked attempts, and system errors — all thanks to SheerID. Here’s what happened: I submitted my government-issued ID (first a South Australia Age Card, then my passport), as requested. The photos were clear, glare-free, and unedited — I followed every requirement listed. As a result, I received “We were unable to confirm your identity”, with no explanation given. Even more frustratingly, I was never given a chance to upload my student ID or proof of enrolment — the verification flow simply didn’t include that step. Eventually, I was locked out entirely with a “Verification Limit Exceeded” screen, despite doing everything by the book. SheerID’s support did reply (and I genuinely appreciate that their support staff were polite), but they

Hi guys,The designer finished working on a project of mine, and transferred project ownership to me, but I’m unable to use the dev mode, even though I purchased the professional package which includes the dev mode.  

Hi Figma Support Team,I am writing to request the cancellation of an upcoming $20 "One-time charge" for a Full-seat on my next invoice (March 16).I realized that this charge was triggered because I recently moved a project from another Professional account and opened a file with "Can Edit" permissions.However, this was unintentional. I am the sole member of my team, and I have no intention of adding or using an additional paid seat. I have not made any edits using this extra seat, and I have already ensured that there are no other editors in my member list.Could you please review my account and remove this $20 charge before the billing date? I would like to maintain my current single-user subscription only.Thank you for your assistance.Best regards,OH GWANG SIK (Cheonbi)

On February 8, I canceled my subscription and disabled auto-renewal. However, on February 14, I was charged for another month.My account is currently still on the free version, and I cannot see any subscription, billing history, or confirmation of cancellation in my account.I am requesting a full refund for the charge made on February 14.Please review this issue and process the refund as soon as possible.Thank you for your assistance.