Solved

Hi, I’m trying to import some .fig files and am getting an “Internal error during import” message whenever I try to import them. I tried importing on both the desktop app and the browser version and get the same error each time. Any help would be greatly appreciated!

Updating components doesn’t activate publish. I make an edit to component in a file shared as a library. Usually this activates the ability to publish changes. But that is not happening. Nothing happens. To activate this I have to make an arbitrary change to another component. Doing this activates the function and I can publish. However this does not activate the review function on any of the subscribing files. How can I fi this so that it works as consistently as promised? (UPDATE) There was an invalid property. A showstopping problem the Figma UI does a great job of camouflaging.

Hello! I’m trying to: make the screen scrollable vertically; and make the iPhone status bar and “scroll to top” arrow fixed stay in place I’ve managed to make the screen scrollable vertically, however, I’m having a hard time making the iPhone status bar and “scroll to top” arrow to be fixed. The “fixed stay in place” is disabled on my end. Please help me. I’m getting frustrated and can’t wrap my head about this 😦

Hi all. I have a couple of frames that have placed image in. I want to export as .svg format. I can see the image in the preview and on the preview of the .svg. But when I open the .svg in adobe illustrator the image isnt there and just should a blank box… Any ideas? It worked fine in sketch before.

Your Google Fonts in Figma Sites are not up to date. I have some upcoming client work I’m excited to show using Sites’ responsive features but the Google Fonts we’re working with in their brand aren’t showing in Figma, therefore they won’t display in preview. Can we push that update through? Thanks,H.

Hello! We are an English language school. We use Figma for classes with students. Each board is used by a teacher and one or more students.If we want to use the paid version of Figma (Professional or Organization), do we have to pay for each seat only for our teachers (i.e., our employees) or also for students?

I’m facing an issue with my plugin review process. I submitted my plugin on August 9, and since then it’s been stuck in review. For all my previous plugins, the review process usually took only 1–3 days, so this delay feels unusual. I tried reaching out to Figma via support@figma.com and content-reviews@figma.com, but unfortunately I haven’t received any response. Could someone from the Figma team please look into this? I’d really appreciate any help. Thanks in advance!

In my Figma mobile prototype, I have a bottom navigation bar set to ‘Fix position when scrolling’. It appears correctly in desktop prototype preview (with iPhone 14 device selected) but when I open the shared prototype link on my actual phone, the bar is not visible until I change it ‘scroll with parent’. How can I make it appear fixed and visible immediately on mobile?

Hi, I have lost an important file on Figma and I can’t find the file in any of my projects section or in the deleted section. It just disappeared completely and when I tried to access it through a past link, I am getting the following message: You can’t access this resource Contact the owner, an admin, or support for assistance. (Screenshot attached). I have a ton of my work in it and the file is very important to my work. I hope you could help me retrieve it. Thank you in advance,

After setting the glass style attribute and adding it to effect style, the effect style will soon become empty, resulting in the loss of the glass style.

I’ve created a project and connected a custom domain. In the file settings, I’ve made sure to uncheck the “Exclude from search engine results” option.However, after publishing, the noindex meta tag still appears in the site’s head. There are no noindex tags in my code, and I’ve tried several workarounds; adding an index, follow meta tag and injecting a script to modify the DOM, but it seems Figma is inserting the tag automatically.Has anyone encountered this issue or found a reliable workaround?

Hi , I am designing an app with audio guides to lead users through a series of tasks. I want to add the audio to my Figma prototype. I have been unable to successfully add the audio. If you have experience with successfully adding audio to Figma file, could you share how you did it? Thank you!

Hi Everyone,i having the following problem:i purchased FigMa Full Seat (professional plan) license for [redacted by forum admin/moderator to remove PII] account on 11/9/2024 > Then, i purchased additional Full Seats (professional plan) for the following daily accounts:24/6/25: [redacted by forum admin/moderator to remove PII]16/7/2025: [redacted by forum admin/moderator to remove PII]28/7/2025: [redacted by forum admin/moderator to remove PII]=> So how are the licenses of these accounts calculated? Are they considered the same organization, the same Team? Because i added the accounts [redacted by forum admin/moderator to remove PII], [redacted by forum admin/moderator to remove PII], [redacted by forum admin/moderator to remove PII] to [redacted by forum admin/moderator to remove PII] Team and were charged for the added accounts? Why were they charged? Please explain this problem to me.Thank you,

We are experiencing a critical issue affecting our team and our clients:Out of nowhere, when trying to edit a text layer, Figma suddenly shows a “Missing Font” warning. The file had been working perfectly for months — no changes were made to fonts, library, or system settings before the error appeared.When we relink the missing font to the correct local font, all connected text styles lose their hierarchy. Text reverts to default settings, and we have to manually reapply all styles across the entire file.Critical for us as a service provider because our clients rely on Figma’s stability for ongoing projects and working with libraries. Context: System: macOS, Figma Desktop App, latest version Fonts are correctly installed locally on all machines Figma Font Helper is running on all devices No changes to font versions or system configuration before the issue started Trigger: Simply selecting and editing text in a long-working file  Right now, we can only tell our client to not upd

We have about 60 teams in our organizational account. Basicly one team for every customer and all files under it. All our designers have access to most of the teams. We want to downgrade to professional and want to know how that would work in our case? Is it possible to solve it so every team becomes a project instead? So we end up with 1 team and 60 projects and all our files are kept? I cant find any detailed information on this… 

I’ve been on the Free plan and last I shared a prototype, I could do it without upgrading anything. This month, I decided to start with a Collab seat and when I tried the Share now, a window prompted to upgrade to a Full Seat.Is a Full Seat required now in order to share a prototype?

Hello Figma Support Team,I would like to downgrade my current Education team to the Starter plan. If removal of the Education status is possible immediately, please proceed with that.For reference, I have seen the discussion here on your forum:https://forum.figma.com/ask-the-community-7/downgrade-from-education-41363?postid=164085#post164085Thank you for your prompt assistance.

How can I remove an extra seat, that I no longer need, from my account. Thanks.

Hi!I have always used the free version of Figma and had no problem giving other people editing rights and collaborating on projects.Recently, I bought the pro plan to access dev mode. Now I don’t seem to be able to give anyone editing rights without paying for their seat.Is it true that as a pro user I can’t have people editing my file without paying for an extra seat? Or am I just doing something wrong?Thank you in advance!:)

I have a file that I published with components and variants that I’d like to use for multiple projects. When I include the library in another file all of the components appear, but when I change the variant (ie changing from ‘default’ to ‘hover’ state) the styling isn’t correct. How can I fix this?

Hey everyone! 👋I’m currently building my portfolio site with Figma Sites (loving it so far! 🎉), but I’m running into a GDPR question.I plan to add Google Analytics for basic traffic stats — which means I technically need a cookie consent modal for GDPR compliance (I’m in the EU).As far as I can see, Figma Sites doesn’t (yet) support any built-in cookie consent options.So my questions: How are others here handling cookie consent with Figma Sites? Is there any native solution planned? Have you successfully embedded 3rd party tools like CookieYes, Osano or others? Any tips or workarounds would be super appreciated! 🙏

Hi folks! I used some components from other files in my project, and even though I removed them, I still see some Variables available in the “Page → Modes”. They are not available anywhere else. It doesn’t affect the project; when I select one, change the page, and then return to it, that mode is selected. I checked my file, and nothing leads to the other file anymore – no styles, variables, components, etc. It seems like a bug, and I see some variables pulled from another file, but can I remove it somehow?

The built in UI-Kits don’t seem to allow for switching appearance modes anymore. when ever I try to switch to dark mode nothing happens. my personal libraries still work.

This what I keep getting after Iteration 273. I literally cannot do any other prompts!

My control button is not working in combo with my mouse, has anyone else seen this? I can do ctrl+c and open the color-picker, and I can do ctrl+cmd+m and make a mask, but if I want to ctrl+click something I can’t. So the ctrl button itself is fine, it’s just that combination that’s stopped working. And I didn’t notice how often I do this until I suddenly can’t, lol. I can right-click (using my mouse) fine, but it’s as if ctrl-click has gotten mapped to something else in Figma. And this is only in the Figma app - it works normally everywhere else, including Figma in a browser. 🤷 Anyone else done this before?