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Request To Restore My Suspended Figma Account

  • April 27, 2026
  • 1 reply
  • 7 views
pixelpro27

Hi Figma Team,

I’m writing about my suspended Figma account: 

I’m a premium monthly subscriber and have important ongoing projects and client files in this account. My account was suspended without any prior warning or notice, and I’m unable to sign in using Google Login.

As far as I know, I have not violated Figma’s Terms of Service or Acceptable Use Policy. Please look into my concern as soon as possible, let me know reason for the suspension, and guide me on what I need to do to restore access urgently.

Full Name: Pixel
Account Email: 
Support Ticket - 1871351

Thank you for your help. I’d appreciate a quick response.

Best regards,
Pixel

Best answer by Celine_

Hey ​@pixelpro27 , thanks for reaching out and sorry to hear you're having trouble accessing your account!

Good news, I see in the backend that the support agent confirm that there is no suspension or block on your account on our end. Your Professional subscription is active and your account is in good standing, so your work and files are safe. 🙂
Since you're seeing a suspension message, this appears to be a technical issue rather than an actual suspension.

Our support agent has already replied to your ticket #1871351 and is waiting for your response to investigate further. Could you please check your inbox and reply directly there when you can? (Since this involves account details, we're unable to handle it here on the Figma Forum for security and privacy reasons.)

I'll go ahead and close this thread. Please continue the conversation via your support ticket and the team will get this sorted for you as quickly as possible! Thank you 🙏

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • April 27, 2026

Hey ​@pixelpro27 , thanks for reaching out and sorry to hear you're having trouble accessing your account!

Good news, I see in the backend that the support agent confirm that there is no suspension or block on your account on our end. Your Professional subscription is active and your account is in good standing, so your work and files are safe. 🙂
Since you're seeing a suspension message, this appears to be a technical issue rather than an actual suspension.

Our support agent has already replied to your ticket #1871351 and is waiting for your response to investigate further. Could you please check your inbox and reply directly there when you can? (Since this involves account details, we're unable to handle it here on the Figma Forum for security and privacy reasons.)

I'll go ahead and close this thread. Please continue the conversation via your support ticket and the team will get this sorted for you as quickly as possible! Thank you 🙏

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