I’m the admin of the desing project account and while I was changing a dev seat to a full seat I added by mistake an unneeded seat. I only need 3 full seats and now i have 3 full seats and 1 dev seat. I’m trying to remove the extra dev seat from the account but i can’t find the option to do so. I can only change the seat of the current users or give the unwanted seat to someone else. It happened a few hours ago and I really don’t need an extra dev seat. Thanks.
Best answer by ksn
No worries! Yes — you can assign a monthly seat to someone and remove it later. You can unassign the user or move them to a View seat anytime. Once the seat is unassigned, it becomes unused and won’t renew on the next monthly billing cycle.
Also, just to cover all bases: if the seat is annual, removing the user only frees up the seat for someone else to use. The seat itself stays paid for the rest of the subscription period and can only be reduced at the next annual renewal date. In the meantime, you can assign it to someone on your team so the seat benefits you are entitled to are used.
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Some pages that are helpful to reference later, if you need them:
Hey
You were trying to change an existing dev seat to a full seat, and in between making that change, you accidentally added an additional dev seat. You would like this dev seat now removed from your plan.
Did you receive a prorated charge when you accidentally created the dev seat as well?
Let me know if I’ve misunderstood. Thanks!
Hi!
No worries! Yes — you can assign a monthly seat to someone and remove it later. You can unassign the user or move them to a View seat anytime. Once the seat is unassigned, it becomes unused and won’t renew on the next monthly billing cycle.
Also, just to cover all bases: if the seat is annual, removing the user only frees up the seat for someone else to use. The seat itself stays paid for the rest of the subscription period and can only be reduced at the next annual renewal date. In the meantime, you can assign it to someone on your team so the seat benefits you are entitled to are used.
--
Some pages that are helpful to reference later, if you need them:
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