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Winona Wirindra
Winona Wirindra
New Member
March 12, 2026
Solved

Unexpecteed invoice of CAD208.42

  • March 12, 2026
  • 2 replies
  • 117 views

Hello Figma Support Team,

I was charged for the Full Professional Plan in a monthly basis when I did not change my seat since I purchased my annual Collab Professional Plan. I looked at when the seat change was made according to the invoice and it was Feb 16. I did not have any activity history on figma a month ago to accidentally change my seat. Please, I am a student and I dont have a lot of money, I cannot afford 208 dollars. I would never make that change. I was not even notified that my seat was changed on Feb 16 2026. I was not even on Figma when I was charged at 1:22am. Please review this change, I swear I didnt make any changes on Feb 16, please i dont have the money. 

Thank you.

This topic has been closed for replies.
Best answer by Celyn_L

Hi ​@Winona Wirindra — Celyn from Figma Community Support here.

Thank you for sharing all the details. I’m really sorry you were met with an unexpected $208 charge — I can imagine how concerning that must feel.

I can see that you’ve already reached out via ticket #1790743, and I’ve added your additional context for the Billing team to review and flagged this internally so it receives the appropriate attention.

For privacy and security reasons, we’re not able to review billing details here in the Community. However, the Billing team can access the full seat history and account activity logs to confirm exactly what occurred.

Please keep an eye on the inbox associated with your Figma account — the team will review everything carefully and follow up with clear next steps as soon as possible.

2 replies

Celyn_L
Figmate
Celyn_LAnswer
Figmate
March 12, 2026

Hi ​@Winona Wirindra — Celyn from Figma Community Support here.

Thank you for sharing all the details. I’m really sorry you were met with an unexpected $208 charge — I can imagine how concerning that must feel.

I can see that you’ve already reached out via ticket #1790743, and I’ve added your additional context for the Billing team to review and flagged this internally so it receives the appropriate attention.

For privacy and security reasons, we’re not able to review billing details here in the Community. However, the Billing team can access the full seat history and account activity logs to confirm exactly what occurred.

Please keep an eye on the inbox associated with your Figma account — the team will review everything carefully and follow up with clear next steps as soon as possible.

Winona Wirindra
Winona WirindraAuthor
New Member
March 12, 2026

Thank you so much Celyn. 

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