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Question

SheerID refuses to verify a legitimate student & Figma Support endless loop

  • March 10, 2026
  • 3 replies
  • 69 views
Kacper Ręczak

Hi Figma Community / Education Team,

I am writing here out of sheer desperation because the standard support routes have completely failed me, and I am at serious risk of failing a university class because of it.

The Issue: I am applying for the Figma Education plan. Everyone else in my university group applied the exact same way and got approved. For some reason, the automated SheerID system failed in my case.

The Support Loop:

  1. I contacted Figma Support (Ticket #1784710). They told me they cannot do manual reviews and sent me to SheerID support.

  2. I contacted SheerID support. They replied with an automated message saying: "we are unable to verify your status at this time [...] we are not able to offer further details or manual assistance for this specific request." They called it a "final determination" and closed the case without even asking for my documents (like my Student ID or schedule).

So, Figma sends me to SheerID, and SheerID completely refuses to help or even look at my valid documents. I am trapped in a loop between a third-party partner that refuses to do its job and a Figma Tier 1 support that just copy-pastes generic responses.

I have my official student ID and enrollment documents ready to prove my status. Could a Community Manager or someone from the internal Figma team please step in, break this loop, and manually review my case?

It is incredibly unfair that a technical glitch in a third-party system is actively preventing me from participating in my university classes.
Thank you,
Kacper

    3 replies

    Kacper Mazur
    • Kacper Mazur
    • New Member
    • March 10, 2026

    Same for me, we need to wait….

      Radosław Misiołek

      I have the same issue 😫
      I’ve contacted SheerID, got rejected.
      I’ve contacted Figma, didn’t get any reply.

        djv
        Figmate
        • djv
        • Community Support
        • March 12, 2026

        Hey All, thanks for reaching out!

         I know this process can be frustrating, especially if you’ve already been waiting or have previously contacted SheerID.

        Education verifications are handled directly by our verification partner, SheerID, as they manage the review process and have access to the required verification tools. While I wish I could do more, our Education team and support team are not able to manually verify on your behalf.

        To help move this forward, we have a dedicated support path specifically for Figma users with SheerID. Even if you’ve reached out to SheerID before, please contact their Figma-specific team at: figmasupport@sheerid.com

        To help expedite the process, some helpful tips that I can provide in the meantime are:

        • Ensure you are logged in and only verify using your school issued email address (not a gmail or a personal email, for example)
        • Clear your cache and ensuring you are not connected to VPN during the verification process
        • If you are asked to submit any documentation, please be sure it includes your full name, university name, and term dates. Unofficial transcripts work well for students and paystubs for educators

        You can also try looping in Education@figma.com to the email thread to help guide the process. Hope you’re all able to get verified soon.

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