Hi Figma Community / Education Team,I am writing here out of sheer desperation because the standard support routes have completely failed me, and I am at serious risk of failing a university class because of it.The Issue: I am applying for the Figma Education plan. Everyone else in my university group applied the exact same way and got approved. For some reason, the automated SheerID system failed in my case.The Support Loop: I contacted Figma Support (Ticket #1784710). They told me they cannot do manual reviews and sent me to SheerID support. I contacted SheerID support. They replied with an automated message saying: "we are unable to verify your status at this time [...] we are not able to offer further details or manual assistance for this specific request." They called it a "final determination" and closed the case without even asking for my documents (like my Student ID or schedule). So, Figma sends me to SheerID, and SheerID completely refuses to help or even look at my valid documents. I am trapped in a loop between a third-party partner that refuses to do its job and a Figma Tier 1 support that just copy-pastes generic responses.I have my official student ID and enrollment documents ready to prove my status. Could a Community Manager or someone from the internal Figma team please step in, break this loop, and manually review my case?It is incredibly unfair that a technical glitch in a third-party system is actively preventing me from participating in my university classes.Thank you,Kacper

New Member

Solved

SheerID refuses to verify a legitimate student & Figma Support endless loop

Forum|Forum|6 months ago
March 10, 2026
10 replies
540 views

Hi Figma Community / Education Team,

I am writing here out of sheer desperation because the standard support routes have completely failed me, and I am at serious risk of failing a university class because of it.

The Issue: I am applying for the Figma Education plan. Everyone else in my university group applied the exact same way and got approved. For some reason, the automated SheerID system failed in my case.

The Support Loop:

I contacted Figma Support (Ticket #1784710). They told me they cannot do manual reviews and sent me to SheerID support.
I contacted SheerID support. They replied with an automated message saying: "we are unable to verify your status at this time [...] we are not able to offer further details or manual assistance for this specific request." They called it a "final determination" and closed the case without even asking for my documents (like my Student ID or schedule).

So, Figma sends me to SheerID, and SheerID completely refuses to help or even look at my valid documents. I am trapped in a loop between a third-party partner that refuses to do its job and a Figma Tier 1 support that just copy-pastes generic responses.

I have my official student ID and enrollment documents ready to prove my status. Could a Community Manager or someone from the internal Figma team please step in, break this loop, and manually review my case?

It is incredibly unfair that a technical glitch in a third-party system is actively preventing me from participating in my university classes.
Thank you,
Kacper

Best answer by djv

Hey All, thanks for reaching out!

I know this process can be frustrating, especially if you’ve already been waiting or have previously contacted SheerID.

Education verifications are handled directly by our verification partner, SheerID, as they manage the review process and have access to the required verification tools. While I wish I could do more, our Education team and support team are not able to manually verify on your behalf.

To help move this forward, we have a dedicated support path specifically for Figma users with SheerID. Even if you’ve reached out to SheerID before, please contact their Figma-specific team at: figmasupport@sheerid.com

To help expedite the process, some helpful tips that I can provide in the meantime are:

Ensure you are logged in and only verify using your school issued email address (not a gmail or a personal email, for example)
Clear your cache and ensuring you are not connected to VPN during the verification process
If you are asked to submit any documentation, please be sure it includes your full name, university name, and term dates. Unofficial transcripts work well for students and paystubs for educators

You can also try looping in Education@figma.com to the email thread to help guide the process. Hope you’re all able to get verified soon.

fallenreaper

New Member

I went through the educational pipeline and used sheer ID to verify. I didnt have the option to upgrade my team at all. Went and attempted to do it again, i reached my limit. I reached out to Sheer ID themselves to talk to their customer support. Confirmed that I am verified through them through emails.

I figured it would take a few days. Its been 3 days, and I dont have a means to upgrade my Team to Education. I think something is borked for my Account on Figma? Id honestly love some help, I am trying to learn and make this a part of my pipeline.

I just think that something in the verification pipeline failed to trigger the Figma callback or something, but I dont know who to talk to regarding it.

V/R

Kacper Mazur

New Member

Same for me, we need to wait….

Radosław Misiołek

New Member

I have the same issue 😫
I’ve contacted SheerID, got rejected.
I’ve contacted Figma, didn’t get any reply.

djvAnswer

Community Support

Hey All, thanks for reaching out!

I know this process can be frustrating, especially if you’ve already been waiting or have previously contacted SheerID.

Education verifications are handled directly by our verification partner, SheerID, as they manage the review process and have access to the required verification tools. While I wish I could do more, our Education team and support team are not able to manually verify on your behalf.

To help move this forward, we have a dedicated support path specifically for Figma users with SheerID. Even if you’ve reached out to SheerID before, please contact their Figma-specific team at: figmasupport@sheerid.com

To help expedite the process, some helpful tips that I can provide in the meantime are:

Ensure you are logged in and only verify using your school issued email address (not a gmail or a personal email, for example)
Clear your cache and ensuring you are not connected to VPN during the verification process
If you are asked to submit any documentation, please be sure it includes your full name, university name, and term dates. Unofficial transcripts work well for students and paystubs for educators

You can also try looping in Education@figma.com to the email thread to help guide the process. Hope you’re all able to get verified soon.

flin308

New Member

I have the same issue. SheerID Figma Team doens’t want to help at all.
My school has a project to do. This is very very furstrating and non sense.

Tom Reem

Figmate

Hey @flin308, thanks for flagging this, and sorry to hear about the trouble with your verification.

I'm not able to access account details here, but I've raised your post with the Figma for Education team and they have your inquiry. They’re tracking your submission under your case number: 2010145, and they'll be in touch with an update soon.

LH_Atx

New Member

This is currently happening to me too, even when my first document was the official tuition receipt issued by my school (dated for the current semester, document dated only a month old, all relevant details are on the receipt). Got denied. Went to support, they asked for documentation so I attached it again and they said it was insufficient and asked for supporting documents (which they said didn’t need to be as ‘official’). I attached my current course schedule. Then, even after escalating, I got the same reply: we are unable to verify your status at this time [...] we are not able to offer further details or manual assistance for this specific request." My school doesn’t issue “official” PDFs of schedules, nor does it put years on student IDs. So I’m at a loss. I’ve been in this process for nearly 2 weeks, I lose my education license in 2 days.

I just put in a request for enrollment verification from my school but that can take days. I’m worried that even once I receive that official document that SheerID wont even look at my case again. It’s infuriating that they wont even give a reason why. I have used this same type of document through SheerID before and they cleared me, so I have no idea why this is happening.

Tom Reem

Figmate

Hi @LH_Atx, thanks for letting us know, and sorry for the frustration. I've raised your post with the Figma for Education team, and they have your case under case number: 2118100. I'm not able to access verification details from this public space, but the team has what they need from here. Please keep an eye on the email tied to your account for updates and next steps — worth checking your spam folder too, in case anything gets filtered there. 🙏🏻

LH_Atx

New Member

Hi Tom! Thank you so much for your reply and looking into this and raising the issue with the Figma for Edu team. I appreciate your help and I’ll definitely be on the look out!

NOAH CYLICH

New Member

Sheer Id refused to verify me, despite providing my class schedule, my last tuition payment, my tax form, my student id. They are a terrible company, offering a terrible service. I’ve ran into problems with them in the past and their support refused to solve the issue. Hoping this time is different. Regardless, please consider a better vendor or a better system.

Sign up

Login with SSO

Login to the community

Login with SSO