Hi, I submitted a support request 8 days ago regarding transferring my Education plan to my university email. I haven’t received a response yet.
My university requires my school-issued email for coursework.
Could a moderator please check my ticket status?
Thank you.
Best answer by Tom Reem
Hey
I can’t access account-specific settings here, but I was able to find your request and confirm that our Education team is reviewing it under case number: 1745367. I’ve also shared your post with them so they have the full context.
They’ll follow up with you directly at the email address you contacted them from. Please note that replies may resume during the regular work week, but your request is in the right hands.
Thanks for your patience while they take a closer look. We’ll help get this working correctly.
Hey
I can’t access account-specific settings here, but I was able to find your request and confirm that our Education team is reviewing it under case number: 1745367. I’ve also shared your post with them so they have the full context.
They’ll follow up with you directly at the email address you contacted them from. Please note that replies may resume during the regular work week, but your request is in the right hands.
Thanks for your patience while they take a closer look. We’ll help get this working correctly.
Thank you so much
So glad to hear it,
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