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Rashmi Ishcharya Jayasekara
Rashmi Ishcharya Jayasekara
New Member
February 21, 2026
Solved

Wrong verification Education email address.

  • February 21, 2026
  • 3 replies
  • 66 views

Hi, I submitted a support request 8 days ago regarding transferring my Education plan to my university email. I haven’t received a response yet.

My university requires my school-issued email for coursework.

Could a moderator please check my ticket status?

Thank you. 

This topic has been closed for replies.
Best answer by Tom Reem

Hey ​@Rashmi Ishcharya Jayasekara — welcome to Figma Forum, and thanks for raising this. I’m sorry you’re running into this disruption with your email address.

I can’t access account-specific settings here, but I was able to find your request and confirm that our Education team is reviewing it under case number: 1745367. I’ve also shared your post with them so they have the full context.

They’ll follow up with you directly at the email address you contacted them from. Please note that replies may resume during the regular work week, but your request is in the right hands.

Thanks for your patience while they take a closer look. We’ll help get this working correctly.

3 replies

Tom Reem
Figmate
Tom ReemAnswer
Figmate
February 22, 2026

Hey ​@Rashmi Ishcharya Jayasekara — welcome to Figma Forum, and thanks for raising this. I’m sorry you’re running into this disruption with your email address.

I can’t access account-specific settings here, but I was able to find your request and confirm that our Education team is reviewing it under case number: 1745367. I’ve also shared your post with them so they have the full context.

They’ll follow up with you directly at the email address you contacted them from. Please note that replies may resume during the regular work week, but your request is in the right hands.

Thanks for your patience while they take a closer look. We’ll help get this working correctly.

    Rashmi Ishcharya Jayasekara
    Rashmi Ishcharya JayasekaraAuthor
    New Member
    March 7, 2026

    Thank you so much ​@Tom Reem and the figma support team. The problem has been solved. 

      Tom Reem
      Figmate
      Tom Reem
      Figmate
      March 7, 2026

      So glad to hear it, ​@Rashmi Ishcharya Jayasekara — thank you again for your patience as we worked through this. If anything else comes up, please don’t hesitate to reach out. 🙏🏻

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