I’ve created a simple CMS collection and added a CMS list to my site’s homepage. When clicking into either of the CMS items (labeled case studies), the page loads but none of the CMS content. I have to manually refresh the page and only then content loads. When I inspect the page, the content is there, it’s just not being displayed.
Furthermore when a user is on a CMS item page, and attempts to click the logo in the nav bar to access the homepage, the CMS list that loads only displays a single item listing (which doesn't retain styling , nor imagery). Can someone help figure out how to resolve?
Question
CMS content not loading when clicking through from CMS list
I create a sample test site with CMS pages around three weeks ago and it was working well.
Today I have created another site with CMS pages and noticed same issue
Then, I test again my test site that I created three weeks ago and it has the same issue.
So, it seems some issue with Figma Sites itself.
I’m looking for the solution as well.
Can someone help
Hi
Thanksfor flagging this, and I’m sorry to hear you’re running into issues with your CMS pages.
We’d like to take a closer look to better understand what’s happening on the backend. I’ve created a support ticket on your behalf so our Technical Quality team can investigate further and assist you directly.
Please check the inbox associated with your Figma account and reply directly to that email with the following:
- A screen recording showing the behavior end-to-end, with the full Figma window visible
Additionally, please share the impacted file with support-share@figma.com and grant “Can View” access. This will not impact your billing and will allow us to reproduce the issue and investigate further with Engineering.
Thanks!
Hi
I didn’t receive any email other than notification of your reply. So, I have sent an email to ‘support-share@figma.com’ and notification that I received.
I have sent screen recording from my work email via WeTransfer and gave “Can View” access to support-share@figma.com.
Please let me know if yo need anything else.
Thanks.
Hi,
Email delivery has been failed to support-share@figma.com
“We're writing to let you know that the group you tried to contact (support-share) may not exist, or you may not have permission to post messages to the group.”
Could you please confirm whether you have received email form “Figma Community Forum <notifications@email.forum.figma.com>” or not and support-share@figma.com got “Can View” access?
If not, cold you please share an email to send over the screen recording file?
Thanks.
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