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Can't get my student status verified!

  • March 10, 2026
  • 1 reply
  • 72 views
lorenzo filippi

Hi,
I’ve been trying to verify my student status for Figma Education Plan through SheerID, but I have had many problems: at first, when I sent the file for the first time (in Italian), they told me they would have had responded in less than 24 hours, but this didn’t happen. So, I resent another form (with the same document), because I thought it was an error, but even in that they didn’t respond.

I sent an email to SheerID support, and they told me: “we are unable to verify your status at this time”
So, I tried to send another documents in SheerID, but I received this error: “Verification limit exceeded”. 

I tried to contact figma support through a form, attaching some of my school’s subscription files, but it answered Fig, telling me to “to work directly with the SheerID support team at figmasupport@sheerid.com rather than trying to resubmit multiple times.”.

So, I sent another email to SheerID, and I received the same message by the same person: “we are unable to verify your status at this time”. 

My school (IAAD, Italy) provides official student email IDs — I’m writing with my school account. My other classmates didn’t have any of these problems, and so I’m feeling like a banned person: my Figma files are locked, I can’t continue my classes and I can’t work with my group mates.

I’d really like if someone from the Figma team could help me reset my verification or doing something else to let me use Figma for Students.

Thanks in advance for the reply.

Best answer by Celyn_L

Hi ​@lorenzo filippi — Celyn from Figma Community Support here.

Thanks for reaching out, and I’m really sorry to hear about the difficulties you’ve experienced with the SheerID verification process — especially after multiple attempts and follow-ups.

I understand how disruptive this must feel with your files locked and your coursework affected.

I’ve located your support ticket (#1783678) and have escalated this internally to help ensure it’s reviewed by the appropriate team.

Please keep an eye on your inbox, as someone should be in touch soon with next steps.

Apologies again for the frustration this has caused — we hope to get you set up on the Education plan as quickly as possible 🙏

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • Answer
  • March 11, 2026

Hi ​@lorenzo filippi — Celyn from Figma Community Support here.

Thanks for reaching out, and I’m really sorry to hear about the difficulties you’ve experienced with the SheerID verification process — especially after multiple attempts and follow-ups.

I understand how disruptive this must feel with your files locked and your coursework affected.

I’ve located your support ticket (#1783678) and have escalated this internally to help ensure it’s reviewed by the appropriate team.

Please keep an eye on your inbox, as someone should be in touch soon with next steps.

Apologies again for the frustration this has caused — we hope to get you set up on the Education plan as quickly as possible 🙏

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