Can’t publish plugin: “detected a change to your account details”

Forum|Forum|6 months ago
March 11, 2026
5 replies
133 views

When I go to Plugins → Manage plugins → Publish new version, I immediately get this error:

“Figma detected a change to your account details, which is blocking you from continuing with publishing your plugin.”

I have not changed my email, password, or any account settings recently.I am on the Starter plan and cannot publish my plugin update.

My account email: [redacted customer PII - DJV 3/11/26]
Plugin name: FigmaToJSON

Please help me remove this restriction so I can publish a new version.Thank you!

Best answer by djv

Hi @qu.br, thanks for reaching out!

For your safety and security, I’ve redacted your email address from your original topic. That said, it looks like you reached out to support regarding account recovery since attempting to update your password on March 4th on ticket #1775971.

Changing your password is likely what triggered the change preventing you from publishing your plugin. It looks like our Community moderation team is already in contact with you on ticket #1788678. They just need a few details from you to confirm your ownership of the account to allow publishing again. Please check your email inbox at your earliest convenience. If you have any further questions or concerns, you can reply directly to the Community moderation team via email.

djvAnswer

Community Support

Hi @qu.br, thanks for reaching out!

For your safety and security, I’ve redacted your email address from your original topic. That said, it looks like you reached out to support regarding account recovery since attempting to update your password on March 4th on ticket #1775971.

Changing your password is likely what triggered the change preventing you from publishing your plugin. It looks like our Community moderation team is already in contact with you on ticket #1788678. They just need a few details from you to confirm your ownership of the account to allow publishing again. Please check your email inbox at your earliest convenience. If you have any further questions or concerns, you can reply directly to the Community moderation team via email.

Asorn

New Member

Hi @qu.br, thanks for reaching out!

For your safety and security, I’ve redacted your email address from your original topic. That said, it looks like you reached out to support regarding account recovery since attempting to update your password on March 4th on ticket #1775971.

Changing your password is likely what triggered the change preventing you from publishing your plugin. It looks like our Community moderation team is already in contact with you on ticket #1788678. They just need a few details from you to confirm your ownership of the account to allow publishing again. Please check your email inbox at your earliest convenience. If you have any further questions or concerns, you can reply directly to the Community moderation team via email.

hi @djv , I encountered the same problem. Could you help me solve it?

djv

Community Support

Hi @Asorn, thanks for chiming in here!

It looks like you’ve reached out to support directly on ticket #1791183. Please check your email inbox to confirm your ownership of the account with the Community moderation team.

You can also reply directly to the team via email with any further questions.

NXTAPPS

New Member

Hey I am also getting this error how can I get if fixed?

Celine_

Community Support

Hey @NXTAPPS , Celine from the Community Support team at Figma here, stepping in for @djv !

I’ve gone ahead and created a support ticket on your behalf so our Community Moderation team can take a closer look at this.

Someone from the team will follow up with you directly through your support case. If they need any additional information, please provide it there directly, as we’re not able to investigate account-specific issues like this in the Figma Forum. For reference, your support case is #2078750, sent to your email address: nxxxxs@nxxxs.xxm. Thanks for your patience in the meantime!

Sign up

Login with SSO

Login to the community

Login with SSO