Greetings , I would like to know why Figma company are trying to take funds from my bank account, although I cancelled my subscription and deleted my credit card from my Figma account can you please stop trying to take funds from me because my cancelation was 1-2 weeks before my subscription ends, and thank you.
[redacted by moderator to remove personal information]
Best answer by Tom Reem
Hey
I can’t view or share account-specific billing details from Figma Forum, but I’ve opened a ticket with our Product Support team so they can review what’s happening. Your case number is: 1783903, and they’ll reach out to you directly once they’ve had a chance to investigate.
In the meantime, this guide may help explain how charges can appear around cancellations. For example, if seats are added before a plan is downgraded or canceled, those charges can still appear on the final invoice: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Please keep an eye on the email inbox tied to your Figma account for the team’s followup. They’ll be able to look into the details and help get this sorted out. 🙏🏻
Hey
I can’t view or share account-specific billing details from Figma Forum, but I’ve opened a ticket with our Product Support team so they can review what’s happening. Your case number is: 1783903, and they’ll reach out to you directly once they’ve had a chance to investigate.
In the meantime, this guide may help explain how charges can appear around cancellations. For example, if seats are added before a plan is downgraded or canceled, those charges can still appear on the final invoice: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Please keep an eye on the email inbox tied to your Figma account for the team’s followup. They’ll be able to look into the details and help get this sorted out. 🙏🏻
Also, one more note — I realized that some of the screenshots you provided contained some personal account information. To ensure your privacy and account security, I removed them from your original post. Appreciate your understanding there, and please continue to keep an eye on the email inbox associated with our Figma account.
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