I am a free user but the file is attached to the educational team. I am not an educational team member or anything like that. Whenever someone shares the file with me at my personal email, the file is automatically attached to the educational email and I am not able to identify it. I want to de-link with the educational team and somehow I am also not a member of the educational team.
Question
Editor Access Blocked by Education Team Verification for External Free User
Hey
Could you share a bit more about what you're seeing when the file gets attached to the Education team, or what is preventing you from identifying it?
I'm not able to access account-specific details from Figma Forum, but I want to make sure we get this sorted. I've opened a ticket on your behalf with our Figma for Education team — please check your inbox for an email from me with next steps. Your case number is: 1795715.
Please keep an eye on the inbox tied to your Figma account for updates specific to the file you’re attempting to access as well.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.