We are experiencing an issue where Figma design links that are added to Jira tickets are later being automatically removed without user action.
This is happening across multiple tickets tied to the same epic, not a single isolated story. The behavior appears inconsistent—on some days the Figma links are visible, and on other days the same links are gone.
This has been occurring consistently for many months.
Where It’s Occurring
- Multiple Jira tickets across Projects
- Appears to affect Figma file links specifically
Observed Behavior
- Figma links are successfully added to Jira tickets
- At a later time, the links disappear
- Some users can still see designs while others cannot
- The issue does not appear to be permission-related or user-specific; Designs can show up fine one day, but then disappear for the same user
Expected Behavior
Figma design links added to Jira tickets should persist and remain visible to all users with access to the ticket.
Impact
- Engineers, QA, and stakeholders cannot reliably access Figma design references from Jira
- Designers are repeatedly asked to re-share links
