Currently my figma account is linked to my school email account, but I need to change it to my personal email before my school email is eventually deleted. The whole process goes smoothly, I get the confirmation email, I click “confirm email”, and then it says that I can’t update my email because it’s already taken, but the “email” they say is taken is just random letters and obviously not my email.
Hey
I'm not able to access account-specific details in our public spaces, but I want to make sure this gets sorted. I've opened a ticket on your behalf with our Product Support team. Your case number is: 1798010, and they'll follow up once they've had a chance to review.
In the meantime, here's some general info on updating your account email: Manage email address or password.
Please keep an eye on the inbox tied to your Figma account for updates, and thanks for your patience as we look into this.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.