Too many prompts, wait and try again soon. e6cc4f65-0f93-4796-8dad-eb379f3775bc

No ​@Celine_  that is nonsense. It’s been a long time, not a “short while”, and I can’t edit the file my client paid for. Massive failure

Hey ​@Dan208937u39qythobgaoerh , thanks for following up and sorry to hear you’re still running into issues!

Since this has been happening for longer than expected, the next step is for our support team to investigate the issue directly with your file. That’s the best way for us to understand what’s going on and check your permission right as you can’t edit the file.

Could you please do the following so the team can take a closer look:

• Share view access to one of the impacted files with support-share@figma.com
  (This won’t affect your billing.)

• Then submit a bug report via the Support Hub:
  Go to the Support Hub → click Start a chat → type “Report a bug” → include the direct URL to the file and a brief description of what you’re seeing.

This will allow Support (and Engineering, if needed) to reproduce the issue and investigate properly. Thanks for your patience while we get the right eyes on this!

​@Celine_ I have the same issue. We are paying for full enterprise seats and have unlimited tokens until end of march. This is unacceptable. I expect you to keep to your end of the agreement. You are severely restricting my work.

Hey ​@Moritz5 , thanks for flagging this, I understand your concern.

Just to clarify, this isn’t related to your monthly Enterprise credits (or usage limits). The “Too many prompts” message appears when a short-window rate limit is exceeded, which can happen if a high number of prompts are sent within a brief period.

As mentioned above, the recommendation in that case is to wait a short while before trying again. The rate limit resets automatically. There isn’t a way to bypass it immediately, but it typically clears fairly quickly and you should be able to continue once it does.
 

Still, if this is happening repeatedly during normal usage (not rapid prompting), please submit a ticket through the Support Hub as mentioned above and include the impacted file URL and approximate time it occurred. That will allow our support team to review your specific case directly. Thank you for your understanding!

I have to work on 3 different projects at the same time, so of course I am going to have multiple prompts. Now I have to wait, and I don’t know how long? This is a huge failure on Figma. I am paying for a full priced seat, and there is no warning about this. Its been almost an hour and am still waiting. Now I am severely behind on work. 

If you can’t keep your end of the bargain then don’t promise it. Just charge more money. I am willing to pay more to remove prompt time limits and have unlimited credits, but I need Figma to be REALIABLE and not pull my work out from under me. 

I may not ever use Figma AI again if this continuous. I am now currently using a competitors AI website code generator to continue working while I wait for the prompt limit to be removed, and after this, I may just stick with them.

Hey ​@UserFiore, I’m stepping in on behalf of ​@Celine_ to help here.

I hear you, it’s really disruptive to hit a limit right in the middle of juggling multiple projects. The rate limit does reset automatically, and in most cases it should only be a short wait.

There isn’t currently a way to bypass the limit immediately, but your feedback about wanting more transparency is valuable. I’ll make sure to share this with the team internally.

Could you let me know roughly how long you ended up waiting before it reset?

I ended up waiting 24 hours.

What is the definition of a “short period” ? One hour? 6 hours? days? minutes?

I reviewed the link you provided multiple times in replies above, “best practices”, it doesn't make anything more clear about this prompt restriction, when it occurs, or how long it takes to reset. That information would allow Users to manage this better.

Is this documented somewhere? 

Hey Michael, thanks for the follow-up! At the moment, we don't have any public documentation for this, so I'm not able to share an exact timeframe. As a general guideline, we'd recommend trying again in a few hours, or the following day if you're still seeing the message.

I've also shared your feedback with the team about providing more transparency around rate limits. Thanks for raising it!