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deleted accoun

  • May 28, 2026
  • 1 reply
  • 32 views

Чынгыз Байышбеков

Deleted account without canceling professional plan

 

I recently deleted my account without canceling my professional plan first. I’ve logging  but I lost the professional plan access and could not cancel the plan from the re-activated account.

PLEASE,help

Best answer by Gayani_S

Hey ​@Чынгыз Байышбеков, thanks for reaching out! 

Subscriptions aren't automatically cancelled when you delete your account, so even though the account was deleted, the Professional plan is still active and continuing to bill. 

I can see you've already got a support ticket open with us (ticket #1931795), so you're in the right place. I've gone ahead and escalated this on your behalf, and someone from our team will be in touch with you soon via that ticket to get it fully resolved.

 

In the meantime, you can find full details on account deletion and billing in our Help Center article: Delete your Figma account.

For context on how plan cancellation normally works, this article is also worth a read: Upgrade or downgrade your plan. 

 

Let me know if you have any further questions! 

1 reply

Gayani_S
Figmate
  • Community Support
  • Answer
  • May 28, 2026

Hey ​@Чынгыз Байышбеков, thanks for reaching out! 

Subscriptions aren't automatically cancelled when you delete your account, so even though the account was deleted, the Professional plan is still active and continuing to bill. 

I can see you've already got a support ticket open with us (ticket #1931795), so you're in the right place. I've gone ahead and escalated this on your behalf, and someone from our team will be in touch with you soon via that ticket to get it fully resolved.

 

In the meantime, you can find full details on account deletion and billing in our Help Center article: Delete your Figma account.

For context on how plan cancellation normally works, this article is also worth a read: Upgrade or downgrade your plan. 

 

Let me know if you have any further questions!Â