Solved

Olá, fui cobrado inesperadamente no valor de US$ 187,26 na minha conta.Eu tinha um plano de US$ 5 e não autorizei nem tive a intenção de fazer upgrade ou gerar essa cobrança mais alta.Gostaria de solicitar:O cancelamento imediato de qualquer plano pago ativo O reembolso total do valor de US$ 187,26 Uma explicação de como essa cobrança foi realizadaPeço, por favor, que verifiquem isso o quanto antes, pois essa cobrança não era esperada.

Hi Figma Support Team,I am reaching out as the Product Manager of Atomic Mail (atomicmail.io). Currently, our mutual users are blocked from signing up on Figma. The UI shows "Access denied," and the network payload returns a 403 error: auth.error.access_denied.This is a false positive. We are a legitimate, permanent European email provider with strict anti-abuse infrastructure (CAPTCHA, rate limits, spam filters). We are NOT a disposable or temporary email service.To confirm our legitimacy, major platforms like Google, Microsoft, and Spotify fully accept our domain for registration. Additionally, independent cybersecurity validators like ZeroBounce and Palo Alto Networks officially rate our domain as clean and safe.Could you please escalate this ticket to your Trust & Safety or Engineering team for a manual review to whitelist atomicmail.io in your authentication system?Thank you,Radiy KharisovPM, Atomic Mail 

I am un able to publish changes to my Figma Sites URL https://rook-studios-site-2026-v1.figma.site/. I get the message "Site publish was unsuccessful-try again later or contact support”. Please help.

My component panel shortcut is not expanding fully and cutting off components. When I double click and add a component into my designs, all the components inside shift around and I end up inserting the wrong component. Started happening this week

Hi Figma Support Team,I recently received an email offering 1,000 complimentary Figma Weave credits as part of a promotional offer for select Figma users. The email stated I could redeem the credits by creating a new Figma Weave account using the provided link and my Figma login before April 23, 2026.I followed the instructions and used the link in the email to set up my account, but the 1,000 credits have not been applied. My account currently shows no promotional credits.Could you please look into this and ensure the credits are added to my account? I'd also appreciate confirmation once the issue has been resolved.Thank you for your help!Best

The old Publishing fail bug seems to be back. Is it still a Figma Bug or a file bug this time?

Hi, After a whole day of editing, I finished around 6pm and I wanted to save my work. I could not see how I could do so. Therefore, I asked you chat bot ai on the left. Immediately, it refreshed the page and all the content I created was lost. Then, I asked your bot to retrieve it, and it could not, saying I should have saved. But nowhere it was explained how to save… which is why I asked the bot. I could not imagine that asking would delete all my work. It is impossible to retrieve the version now, according to your bot. However, I am sure that it is recorded somewhere in your files and that you can retrieve it. Please help me I worked all day long and I lost it because of your non-user friendly interface. Even your bot is saying it. (see pictures enclosed) It even advises me to complain on Social Networks. Thks for your help. 

I have a boolean variable to show/hide a layer, but I can’t assign it to the layer. I swear the icon for it used to be in this panel. I am going crazy.

Need: the ability to move an annotation to another side of a component/frame/whatever, anywhere I want so that it is not blocking anything.

[FIGMA UI UPDATE INTERFERES WITH CUSTOMER DESIGNS]On-canvas video controls from a recent figma update overlays non-dismissible UI on top of our design surfaces in the design view. This is incorrectly making all of our design files look like we’ve injected video players everywhere all  because we use video loops as background layers to provide real-world context. This one update impacts thousands of pages and hundreds of files on my team alone and is causing confusion for the PMs, engineering partners and leadership when randomly we are showing work that now has a Play button and the world [ VIDEO ] all over our files and presentations.This needs to be reverted, or cause our design org alone hundreds of hours in lost productivity removing video fills and replacing them with static just to hide a UI that should NEVER been placed over your customers design surfaces. It is ridiculous this implementation made it past your internal review process and showed up on top of our designs without a

hi there a few minutes ago I upgraded my account from free to professional / dev seat / one month payment specifically to be able to use this mode.  the team settings shows it is ok:  although, it is strange it shows last active 4 month ago, weird, I am using Figma being logged in everyday If I go to this design  and try to switch to dev mode at bottom, it tells me I still need to update. please resolve

Hello, I have the full-seat and I am the admin, but I not able to use inspect mode. Moreover, I am not able to access dev-mode, even though I am paying for that mode. What is the issue?ThanksTy

It looks different when I tried to change variables,which is quite hassle as opposed to the usual,how can I change it back

Hi, I was charged $154.29 today (April 5, 2026) under "Billing adjustments - Seat updates" on my Professional team plan. My previous invoice was $36. I only have one seat and did not authorize any seat additions.Invoice ID: [redacted by moderator to remove personal information] Invoice number: [redacted by moderator to remove personal information] Team: maconbentley's team

shift+ i panel in the middle in order to search and add components to the canvas is bugged. Tested:On Mac latest update Figma App, Figma Beta App, Browser Different file Different laptop with Windows 11 Different account 

I paid about $5 on March 11th and canceled the plan immediately because I wasn't using it much, but an additional $15.40 was withdrawn on April 11th. I didn't receive any notification, and since this is an unwanted charge, you shouldn't make illegal payments without asking for my consent.Please issue a refund.

I'm new to prototyping, so I'm sorry if this is a dumb question with a simple solution. I'm trying to animate a button, and I made the button as a component, and a variant for the hover state.It's a little hard to explain the issue, but I hope it's understandable. The issue I'm having is that, when you hover over it, the variant "moves" to the bottom right when you hover over the button, and I would like to make it look like it's expanding from the center.What it looks like right now:How I want it to move like (makes it look like it's expanding from the center):But right now, it looks like it's doing this:Again, I'm sorry if this is a dumb question... but I hope someone can help me.

I request to close an unpaid invoice as we no longer are using the plan for the invoice period. I was only hours late to downgrade my plan, it still shows that I need to pay for This month that is April but I don’t wish to as I have not used Figma for this month at all and won’t use it further. I have cancelled the subscription and also removed any seat assignments for the plan. No credits use or other usage of the plan have been done for this period of the invoice. Please help out for this issue by closing or voiding our invoice.Could a Figma Support Specialist please help with this issue and guide what to do here?Thankyou

Couldn't load Make. Try checking your network connection or refreshing the page. (M2)

Is the User Groups feature unavailable for education plan?

Hi everyone,I wanted to share a situation I ran into and ask if anyone has had a similar experience or managed to get a refund.Our team has been on the Professional plan with 1 Full seat ($20/month). On March 12, I added 7 team members to our workspace intending to give them view/comment access only. I didn't realize that adding members defaults to Full seat (Editor) permission, which triggers billing at $20/seat per month.As a result, we were charged:- Prorated Full seats (Mar 12 - Apr 10, 7 seats): $149.68- Full seats (Apr 10 - May 10, 7 seats): $140.00- Total unexpected charge: $289.68Most of the 7 members never actually used Figma during this period. As soon as I identified the issue, I downgraded all of them back to Viewer on April 10.I've already reached out to Figma support requesting a refund, but I understand this may fall outside their standard policy. Has anyone successfully received a refund or account credit in a similar situation? Any advice on how to approach this would

The error message shown to me by Figma Make is: "Couldn't load Make. Try checking your network connection or refreshing the page. (M2)"I have tried checking my network, VPN and DNS settings, switching to different browsers to access Figma Make, and logging into it on different computers, yet the issue still persists.However, my teammates in the same team can use it normally, and we are all under the same network environment. So I suspect that the problem might be related to my account. Could you please help me resolve this issue? Thank you so much!

Dear Figma Support Team,I accidently deleted a critical figma file(Crowd Safe) permanently. I request to kindly restore it as this is a high priority file for me. I am sharing the Figma Link: [redacted by forum moderator to remove PII]Please help 🙏🏻ThanksVarun Sahdev

Went on vacation for 3 weeks, come back, and now my magic “select all matching layers” button is gone. Why?I used to be able to select all matching layers within a section. that is now gone!Lately it seems like Figma is dead set on disrupting all of my workflows!

I am writing to file a formal complaint against the Figma plugin "MeiGen" (AI Icon & Image Generator).(Plugin Link:https://www.figma.com/community/plugin/1539963026393306817/meigen-ai-icon-image-generator-nanobanana-2-seadream-5-remove-bg-vectorize)Issue Summary:Without any prior notice, the plugin unilaterally changed its rules and reset over 650 credits I had legitimately earned through daily check-ins. These credits could be exchanged for 130 standard image generation services (5 credits per generation).When I contacted their customer support, they admitted that "the failure to notify in advance was our omission." However, they only offered 280 credits as compensation, which is less than half of what I originally had.Furthermore, their support claimed that "only paying users constitute consideration for consumption." I strongly disagree with this logic, as my credits were earned under their previous rules through my daily actions.My Request:I kindly ask Figma to investigate this