Solved

Hi Figma team,I’m trying to use the Figma Agent in a design file, but it doesn’t appear anywhere in my interface.I’m currently on a Professional plan.I already tried the following:- Selected a layer/frame and pressed Ctrl + Enter- Opened the Actions menu with Ctrl + K and searched for “Agent”, “AI Agent”, “Figma Agent”, “First Draft”, and “Make designs”- Checked Preferences, but I don’t see any option related to showing the AI chat or Figma Agent- Looked in the left sidebar/panel, but I don’t see an “Agents” option- Restarted Figma Desktop- Tried from my current design fileI can see some AI-related actions, such as “Add interactions”, but the full Figma Agent panel/chat does not appear.Could you please confirm if the Figma Agent beta is enabled for my account/workspace? Is it possible that it was previously available and then disabled or removed from my account?I’m using Figma Desktop on Windows with a Professional plan.Thanks!

HALP! I can no longer edit any existing text! I can however drop in new text and it works just fine. At one point I would get the missing font popup, go through the UI for it and select the missing font. Even though I had it installed a long time go. Close out the modal and I go to edit text, get the pop up again. The odd thing is that I would be able to create new text just fine...I don’t even get the popup anymore!I haveRestarted my machine Restarted Figma Reinstalled my Fonts Restore previous versionsHELP!!

Hi, I am trying to contact support via the official form but keep getting stuck in an automated loop. I need an agent to help change our Organization name manually. Currently, it shows our billing entity "世紀帝國資訊有限公司", but our actual organization name needs to be "國家資通安全研究院" (National Institute of Cyber Security). The admin email is (redacted by the moderator due to PII). Could a moderator please help escalate this and create a support ticket for me? Thank you!

Dia asked me to reach out when I was ready to add my banner to my WP site, and I am. ☺️

Dear Figma Support Team,I am an active student at the University of Rzeszów (Uniwersytet Rzeszowski) in Poland and I am trying to get a Figma for Education plan.Unfortunately, the third-party SheerID automated verification system repeatedly rejected my valid student ID and eventually locked my verification attempts. When I contacted SheerID support, they stated they cannot offer manual assistance and closed my case.Since the automated system is failing to recognize Polish documents, could you please help me verify my student status manually? I have all the necessary official documents (student ID, official certificate of enrollment from the university) ready to provide.Thank you for your help.

hello! may i know why is figma first draft aint showing to me although i have paid plan, please if we can fix this issue it would be great! thank you

I started learning fgma a month ago, but only used it for a few days and then cancelled the subscription. I haven't used it since. Today, it suddenly deducted the fee and started the subscription again. Maybe I forgot to cancel it. However, since I haven't been using it recently, I have applied for a refund of the subscription fee. I will consider renewing the subscription if I need to use it again in the future. As the payment was just made recently, I quickly wrote this application. I hope the official will approve my refund request. Thank you.

Today it is working strange. But before it did everything perfect. Was there any updates? I hate that. 

Hi all, Is there anyone able to connect Figma MCP Server with Google Antigravity (I know it is not supported tool yet)? I tried using client ID and secret, but I am receiving the following error:Invalid scope: mcp:connect Thanks a lot for comments!

For the past week, I’ve been experiencing an error in all my existing files. My component sets include interactions designed to simulate an “in-view” scroll effect. Until recently, these always worked perfectly, they are set up to play once. However, when I insert the component into the prototype, the interactions are always changed in the same way, causing them to be incorrectly displayed as a loop. I can only avoid this by resetting the interactions after copying. The main components work without any issues.I’ve already read that similar errors have occurred in the past. Has anyone else experienced something similar recently?

"Frame selection" shortuct (Ctrl+Alt+G) not working

Hi, I am reaching out regarding a research study I participated in that was facilitated through Figma. The study was conducted by Figma, and upon completion I was sent a $150 digital reward via BHN Rewards (Rybbon) on May 29, 2026. Unfortunately, I have been completely unable to claim my reward due to the following: 1. When I clicked the "Get Reward" button in my reward email, I was redirected to BHN Rewards but immediately blocked with the error: "We detected unusual activity from your device or network" and "Access is temporarily restricted." 2. I contacted BHN Rewards Customer Care directly to investigate. They confirmed the following in their response dated June 1, 2026: "We checked our system and see that you received a $150.00 Reward on 2026-05-29. We regret to inform you that Nigeria falls under the list of embargoed countries, and therefore, you will not be able to access the reward. As you have not yet claimed your reward, we request that you contact the Reward Sender and ask

I'm so sick of this！！！！！！！！！！！！！！！！！

Hello Figma Support Team, We would like to update the payment method associated with our Figma account and have a question regarding previous purchase attempts. Recently, we attempted to purchase a plugin through the Figma Community, but the transaction failed because the payment was processed using an outdated card that is no longer valid. Before updating our payment method, we would like to understand whether changing the payment details will have any impact on this failed purchase attempt. Specifically: Will the purchase automatically be retried once the payment method is updated?Do we need to manually repurchase the plugin after updating the card information?Is there anything else we should be aware of regarding pending or failed Community transactions when changing the payment method? We would appreciate any guidance you can provide. Thank you for your assistance.

Hi everyone,I am starting this thread to see if anyone else has faced regional restriction issues with Figma's user research rewards, and to hopefully get some guidance from the Figma Community or Research Ops teams.The Issue:I recently completed a product feedback interview via an in-app popup during a Figma tutorial. I was issued a reward link via Rybbon (BHN Rewards) Because my location is in Pakistan, the platform restrictions only permit me to donate the balance rather than claim the incentive money directly.Current Status:I have left the reward link completely unclaimed and untouched. The Research Operations team can verify its status as "Unclaimed" via the corporate BHN Rewards dashboard. I emailed research@figma.com and research-surveys@figma.com yesterday with my account details and the reward link.What I am requesting:Could the User Research/Ops team please look into this, cancel the restricted Rybbon link, and reissue the incentive through an alternative method supported in

I cancel my plan before the next payment date, and is a free plan, but it still charged, and I’m also free plan now.I’d like for the charge to be refunded 

Everywhere I am seeing the release of the AI agent in Figma and how easy it is to use. In our paid organisation subscription it appears that it is not available. I am admin and can not figure out why this feature is not available. When and how can we access this?

If I change the icon in a button and then change the state of a button from default to hover, the icon color does NOT change. (works fine if you don’t change the icon)I’m using stroke icons, and the scope settings in the color variable is set up to handle stroke. Please let me know what I need to do to so the swapped icon will change color on override.Video:https://monosnap.com/file/RUUxOXXXdznZoemEG4Aow5wO4As8Vx

Our organization shows "You no longer have access to this organization."Root cause was a failed payment (a bank-account charge did not go through). We have since paid successfully with a different card and the charge has cleared, but org access has not been restored.Payment is confirmed on Figma's side:- Invoice ID: in_1TH7kKIvcqWR3dFDASvhhSvE- Annual Organization subscription, charged successfullyI already have an open support ticket: 1953552, but no email reply yet. I'm the org admin / billing owner.Could a Figma Support Specialist please verify the payment against the invoice above and re-enable organization access? Happy to share the receipt or transaction reference privately. Thank you.

The biggest hindrance I have right now with using Figma Make is the inability to simply chat with the AI and/or make a plan with the AI before it executes changes. From what I can tell, the “Ask to start” setting does nothing different than the other options. I want to ensure the AI has a clear understanding of what I’m asking before it just starts making changes, particularly functional changes to a prototype. For comparison, I have been using Lovable for a while now and use the Plan mode (formerly Chat mode) almost all the time. It draws/writes up detailed plans that ensure alignment between me and the AI. If this is already in development and there’s a way to get early access, I would definitely like to try it. For now, I continue to use Lovable until this functionality is available in Make.

Hello! I’m looking to buy a Config 2026 ticket, does any one have any recommendations on where to find one? 

Hi there, I’ve just noticed that I have two plans running simultaneously for one account. Being charged annual as well as monthly. Could someone help me resolve this issue? Thanks!   

프로페셔널 Dev 시트를 먼저 유료 구매했는데 이용중에 실수로 풀 시트가 추가되어 2중 과금될것같습니다.다음달 청구가 총 $40달러로 예상된다고 하는데 이중과금되는것같아서 $15 결제한 Dev 시트를 취소하고 풀 시트만을 이용하고 싶습니다. 과금 체계가 이해가 잘 안됩니다. 환불이나 변경이 가능한가요?   I initially purchased the Professional Dev Seat, but a Full Seat was accidentally added while I was using it, and it appears I will be double-charged.I am told that the total bill for next month is expected to be $40. Since this seems like double billing, I would like to cancel the Dev Seat I paid $15 for and use only the Full Seat.I do not quite understand the billing system. Is it possible to get a refund or make a change?

Dear Figma Support Team,I hope you are doing well.Our company has recently completed a payment for our Figma subscription using a credit card. The invoice and receipt have already been issued.However, we noticed that our company VAT / Tax ID was not included on the invoice. We have now updated our account settings and added the VAT information.Would it be possible for your team to help update or reissue the invoice and receipt with the VAT / Tax ID included? This is required for our company’s accounting and reimbursement process.Please let me know if any additional information is needed.Thank you very much for your assistance.

Hello Figma Support Team,I would like to request a manual review of the charge on my account and ask for reconsideration of my refund request.I was surprised to discover a charge of $77.36 USD on May 29, 2026 (Invoice #ZEAZRTLZ-0002). I am a solo user and did not intentionally purchase or use multiple paid seats.I was aware of the $5 collaboration fee, but I did not understand that granting editing access to a collaborator could automatically create additional Professional Full Seats and result in significant additional charges. My intention was simply to collaborate on files, and I was unaware that this action would trigger paid seats on my account.After reviewing my invoice, I realized that additional Professional Full Seats had been added and billed. This was not an intentional upgrade, but rather a misunderstanding of how Figma's seat and permission system works.I have already submitted support requests regarding this issue. However, some of my tickets were marked as "Solved" witho