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Urgent: Annual Seats Locked Due to Accidental and Unused Monthly Seat Activation

  • May 26, 2026
  • 1 reply
  • 26 views
梁海欣

Hi Figma Support Team,

I am writing to report a billing issue that has affected my ability to use my annual plan.

I originally purchased 2 annual seats for my team. However, I accidentally activated 2 monthly seats, which I never intended to use — no members were ever assigned to them, and they have been completely unused since activation.

Recently, I discovered that the monthly seats failed to charge, and as a result, my annual seats have also been locked and are now inaccessible. This is completely unreasonable. If the monthly seats could not be charged, they should have been automatically cancelled and I should have been notified immediately — not left unaware until my entire account was affected.

I am now unable to use the 2 annual seats that I have already paid for, simply because of an accidental and unused monthly seat activation. This is unacceptable.

I kindly request that you:
1. Cancel and remove the 2 unused monthly seats
2. Waive or refund any charges related to the monthly seats, as they were never used
3. Immediately restore access to my 2 annual seats

I have attached screenshots of my billing page and the People page showing no members assigned to the monthly seats.

I hope this can be resolved as soon as possible. Thank you.

Best regards

Best answer by Celine_

Hey there, Celine from Figma here, thanks for taking the time to explain the situation! 
For context, if you add more seats beyond your annual allotment during the term, those extra seats are billed monthly. 

Since this involves billing, subscription status, and refund requests, we’re unfortunately not able to review or make account-level changes directly here in the Forum for privacy and security reasons. The good news is that our Support team can take a closer look at your billing setup, review the inactive seats, and help determine what options are available regarding access restoration and charges. For reference, your case number is 1926796. I’d recommend continuing the conversation directly through your existing support ticket, as the team is best equipped to investigate it.

In the meantime, in order to cancel your plan, you can follow the steps in this article: Cancel or Downgrade your plan.

Thanks again for your patience while the team reviews your case!

Update: Good news! The support agent has removed that invoice for you to remove the charges for extra seats, please check directly your inbox when you can!

Please also note to prevent unexpected charges, please watch out for any requests to edit and make any seat changes carefully. Full seats, Dev, and Collab are all billable seat types. Please see figma.com/pricing for more details on specific pricing. The seat approval settings are used to manage incoming seat requests. Thank you!
 

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • May 26, 2026

Hey there, Celine from Figma here, thanks for taking the time to explain the situation! 
For context, if you add more seats beyond your annual allotment during the term, those extra seats are billed monthly. 

Since this involves billing, subscription status, and refund requests, we’re unfortunately not able to review or make account-level changes directly here in the Forum for privacy and security reasons. The good news is that our Support team can take a closer look at your billing setup, review the inactive seats, and help determine what options are available regarding access restoration and charges. For reference, your case number is 1926796. I’d recommend continuing the conversation directly through your existing support ticket, as the team is best equipped to investigate it.

In the meantime, in order to cancel your plan, you can follow the steps in this article: Cancel or Downgrade your plan.

Thanks again for your patience while the team reviews your case!

Update: Good news! The support agent has removed that invoice for you to remove the charges for extra seats, please check directly your inbox when you can!

Please also note to prevent unexpected charges, please watch out for any requests to edit and make any seat changes carefully. Full seats, Dev, and Collab are all billable seat types. Please see figma.com/pricing for more details on specific pricing. The seat approval settings are used to manage incoming seat requests. Thank you!
 

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