Hello Figma Support Team,
Our organization recently renewed our annual Professional subscription on May 15, 2026.
Before the renewal date, we changed our team settings to include exactly 6 Full seats and downgraded all other accounts to 'Viewer' seats. However, we found that the renewal was still processed and billed for 8 Full seats. To rectify this immediately, we have gone beyond just switching those 2 extra accounts to 'Viewer' and have now completely processed "Revoke admin access" for them.
According to our strict internal corporate finance policy, we are strictly prohibited from processing payments that deviate from the pre-approved budget and seat count (6 seats). Currently, our accounting team cannot process this 8-seat invoice, creating a severe administrative issue for us.
We have highly valued Figma as our primary collaboration tool for several years. However, due to the complexity of overseas payments and recurring unintended overcharging issues like this incident, our management is now heavily pressuring our team to stop using overseas platforms entirely and switch to alternative services.
To prevent us from being forced to discontinue our Figma subscription due to internal audit regulations, we urgently request one of the following solutions:
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Option 1 (Preferred): Full cancellation and refund of the current 8-seat transaction, and re-billing us with a new invoice for exactly 6 annual Full seats.
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Option 2: Issue a partial refund for the 2 unintended annual seats back to our credit card and provide a revised invoice reflecting 6 seats.
We desperately need your prompt assistance and a positive response to resolve this critical issue and maintain our subscription.
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Associated Admin Email: [redacted by admin to remove PII]
