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ν™˜λΆˆ

  • May 27, 2026
  • 1 reply
  • 32 views
까λ₯΄λ³΄λΆˆλ‹­

ν”„λ‘œνŽ˜μ…”λ„ 계정을 ν•΄μ§€ν–ˆκ³  μ„€μ •μ—μ„œλ„ reactivate plan 이라고 λ– μ„œ μ·¨μ†Œλœ 쀄 μ•Œμ•˜λŠ”λ°Β 
μ·¨μ†Œκ°€ λ˜μ§€ μ•Šμ•˜κ³  였늘 κ²°μ œκ°€ λ˜μ—ˆμŠ΅λ‹ˆλ‹€
ν”„λ¦¬λžœμ„œλ‘œ μΌν•˜λ©° 일을 μ£Όμ—ˆλ˜ 개발자λ₯Ό ν”Œλžœμ— ν¬ν•¨μ‹œμΌ°μ—ˆκ³  5μ›” 첫째주 일이 λλ‚œ ν›„ ν•΄μ§€ν–ˆλŠ”λ° 개발자λ₯Ό ν¬ν•¨ν•œ ν”Œλžœ 돈이 κ²°μ œλ˜μ—ˆμœΌλ©° μ „ν˜€ μ‚¬μš©ν•˜μ§€ μ•Šμ•˜μŠ΅λ‹ˆλ‹€Β 
ν™˜λΆˆ λΆ€νƒλ“œλ¦½λ‹ˆλ‹€
μ˜μ–΄λ‘œ 닡변주셔도 μ’‹μŠ΅λ‹ˆλ‹€

Β 

Best answer by Junko3

Hi ​@까λ₯΄λ³΄λΆˆλ‹­,Β 


I understand that you experienced an unexpected charge after canceling your Professional plan.


When canceling a Professional plan, your team will be downgraded to a free Starter team at the end of your billing period. Any seats added before the downgrade are prorated and reflected on your final invoice β€” so the charge you received may be related to this.

Please also note that payments for Figma subscriptions are generally non-refundable.

For more details, please check: Upgrade or downgrade your plan

Β 

I can see that you've already submitted a support ticket (#1928893) regarding this.

As we're unable to assist with individual billing issues here on the Forum due to privacy and security concerns, I'll add an internal note to your ticket to give it more visibility and hopefully help prioritize your case.

Since you already have a dedicated support ticket for this issue, I'll go ahead and close this topic to keep all communication in one place.

Please keep an eye on your inbox and feel free to continue the conversation through your ticket.

Β 

Thanks!

This topic has been closed for replies.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • Answer
  • May 27, 2026

Hi ​@까λ₯΄λ³΄λΆˆλ‹­,Β 


I understand that you experienced an unexpected charge after canceling your Professional plan.


When canceling a Professional plan, your team will be downgraded to a free Starter team at the end of your billing period. Any seats added before the downgrade are prorated and reflected on your final invoice β€” so the charge you received may be related to this.

Please also note that payments for Figma subscriptions are generally non-refundable.

For more details, please check: Upgrade or downgrade your plan

Β 

I can see that you've already submitted a support ticket (#1928893) regarding this.

As we're unable to assist with individual billing issues here on the Forum due to privacy and security concerns, I'll add an internal note to your ticket to give it more visibility and hopefully help prioritize your case.

Since you already have a dedicated support ticket for this issue, I'll go ahead and close this topic to keep all communication in one place.

Please keep an eye on your inbox and feel free to continue the conversation through your ticket.

Β 

Thanks!

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