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환불

  • May 27, 2026
  • 1 reply
  • 27 views
까르보불닭

프로페셔널 계정을 해지했고 설정에서도 reactivate plan 이라고 떠서 취소된 줄 알았는데 
취소가 되지 않았고 오늘 결제가 되었습니다
프리랜서로 일하며 일을 주었던 개발자를 플랜에 포함시켰었고 5월 첫째주 일이 끝난 후 해지했는데 개발자를 포함한 플랜 돈이 결제되었으며 전혀 사용하지 않았습니다 
환불 부탁드립니다
영어로 답변주셔도 좋습니다

 

Best answer by Junko3

Hi ​@까르보불닭, 


I understand that you experienced an unexpected charge after canceling your Professional plan.


When canceling a Professional plan, your team will be downgraded to a free Starter team at the end of your billing period. Any seats added before the downgrade are prorated and reflected on your final invoice — so the charge you received may be related to this.

Please also note that payments for Figma subscriptions are generally non-refundable.

For more details, please check: Upgrade or downgrade your plan

 

I can see that you've already submitted a support ticket (#1928893) regarding this.

As we're unable to assist with individual billing issues here on the Forum due to privacy and security concerns, I'll add an internal note to your ticket to give it more visibility and hopefully help prioritize your case.

Since you already have a dedicated support ticket for this issue, I'll go ahead and close this topic to keep all communication in one place.

Please keep an eye on your inbox and feel free to continue the conversation through your ticket.

 

Thanks!

This topic has been closed for replies.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • Answer
  • May 27, 2026

Hi ​@까르보불닭, 


I understand that you experienced an unexpected charge after canceling your Professional plan.


When canceling a Professional plan, your team will be downgraded to a free Starter team at the end of your billing period. Any seats added before the downgrade are prorated and reflected on your final invoice — so the charge you received may be related to this.

Please also note that payments for Figma subscriptions are generally non-refundable.

For more details, please check: Upgrade or downgrade your plan

 

I can see that you've already submitted a support ticket (#1928893) regarding this.

As we're unable to assist with individual billing issues here on the Forum due to privacy and security concerns, I'll add an internal note to your ticket to give it more visibility and hopefully help prioritize your case.

Since you already have a dedicated support ticket for this issue, I'll go ahead and close this topic to keep all communication in one place.

Please keep an eye on your inbox and feel free to continue the conversation through your ticket.

 

Thanks!

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