Hello, I've encountered a very unexpected problem. I canceled my subscription on May 22nd, and on the 28th, I suddenly received a $15 charge. I'm asking support, but no one's responding. I'd like a refund, as I'm not using the subscription and am currently on the Starter plan. Thank you.
Hey
Billing issues are something we can't address directly in the forum for security and privacy reasons, but I can see you already have a support ticket open and I've added a note to it so the team can pick this up and get back to you shortly.
In the meantime, just to share a bit of context: after cancelling a Professional plan, access usually continues until the end of the current billing period. The $15 charge may also be related to seat changes or prorated adjustments made before the cancellation fully took effect. These articles might help clarify things in the meantime:
Regarding refunds, payments are generally non-refundable per Figma's Terms of Service, but our support team will take a closer look at your specific situation. Please keep an eye on your inbox, appreciate your patience!
Update: Our support team has looked into this and confirmed what happened. Your subscription was cancelled, but a monthly Collab seat had previously been upgraded to a monthly Full seat. This triggered a prorated charge of $15.00 for the difference between the two monthly seat types, which is why the charge appeared even after cancellation.
For full details, please check your inbox for the follow-up from the support team. I'll go ahead and close this topic now, thank you! 🙏
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