I’ve canceled my subscription through web, because i did not want to continue my subscription for a full team, which is $35.00. It was too much for me (i’m the only user), and i believe i’ve canceled my plan, but still got charged for $35.00 through my debit. I want a refund, please kindly reply and help me the refund. Thank you.
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Request Refund
Best answer by Celine_
Hey there, Celine from the Figma Community Support team here, happy to help!
Just a heads up, we're not able to handle billing matters directly in the Forum for security and privacy reasons, so I've gone ahead and created a support ticket on your behalf (#1933636) so our team can review your case and advise on next steps. Please reply to the ticket confirmation email with any additional context so the team can investigate further. I sent to your email address: 24xxx56@maxxxwa.xxxj.xxc.id.
Regarding refunds, payments are generally non-refundable per Figma's Terms of Service, but our support team will take a closer look at your case. More details on our refund policy here: Figma - Terms of Service
Please, keep an eye on your inbox for a follow-up from the team, thanks you for your patience in the meantime!
Update: Our support team has replied to your case, please check your inbox when you get a chance for guidance!
For some context on what happened: it looks like the plan was cancelled after the renewal date had already passed, which means the system automatically generated an invoice for the new billing period. Just to clarify, Figma plans renew automatically at the start of each billing cycle unless cancelled beforehand via Admin > Settings > Cancel plan ahead of the renewal date. I'll go ahead and close this topic here, thank you! 🙏
This topic has been closed for replies.
Hey there, Celine from the Figma Community Support team here, happy to help!
Just a heads up, we're not able to handle billing matters directly in the Forum for security and privacy reasons, so I've gone ahead and created a support ticket on your behalf (#1933636) so our team can review your case and advise on next steps. Please reply to the ticket confirmation email with any additional context so the team can investigate further. I sent to your email address: 24xxx56@maxxxwa.xxxj.xxc.id.
Regarding refunds, payments are generally non-refundable per Figma's Terms of Service, but our support team will take a closer look at your case. More details on our refund policy here: Figma - Terms of Service
Please, keep an eye on your inbox for a follow-up from the team, thanks you for your patience in the meantime!
Update: Our support team has replied to your case, please check your inbox when you get a chance for guidance!
For some context on what happened: it looks like the plan was cancelled after the renewal date had already passed, which means the system automatically generated an invoice for the new billing period. Just to clarify, Figma plans renew automatically at the start of each billing cycle unless cancelled beforehand via Admin > Settings > Cancel plan ahead of the renewal date. I'll go ahead and close this topic here, thank you! 🙏
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