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Professional plan on wrong team

  • May 22, 2026
  • 1 reply
  • 16 views
Nana-k0

Hi everyone,
I’m hoping someone from the Figma team or the community can help me, as I’ve been waiting for a response from Figma Support for a while now with no reply.


Here’s my situation: I accidentally purchased a Professional plan for the wrong team instead of my private one. As a result, other members of that team have lost their free access, which is causing an ongoing disruption.


I’ve already contacted Figma Support via email, provided all the requested details (team name, ownership confirmation), and sent two follow-up messages flagging the urgency but I still haven’t heard back.


I’d like to cancel the plan on the wrong team (and get a refund).


Has anyone dealt with a similar situation? Is there a faster way to reach Figma Support for billing issues?
Any help would be greatly appreciated!

Best answer by Celine_

Hey ​@Nana-k0 , sorry to hear about the confusion here! What you did already (contacting support, sharing the team details) was definitely the right thing to do. I was able to see your support case on my end, and I’ve now added a follow-up note and escalated it internally for additional visibility with the support team. For reference, your case number is 1910170

Since this involves workspace ownership, billing, and refund review, the support team is best equipped to handle the changes securely from your support ticket directly. They’ll be able to review the accidental upgrade, the impacted workspace, and your cancellation/refund request in more detail. Thanks again for your patience in the meantime, the team should follow up with you via email as soon as possible! 🙏🏼

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1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • May 22, 2026

Hey ​@Nana-k0 , sorry to hear about the confusion here! What you did already (contacting support, sharing the team details) was definitely the right thing to do. I was able to see your support case on my end, and I’ve now added a follow-up note and escalated it internally for additional visibility with the support team. For reference, your case number is 1910170

Since this involves workspace ownership, billing, and refund review, the support team is best equipped to handle the changes securely from your support ticket directly. They’ll be able to review the accidental upgrade, the impacted workspace, and your cancellation/refund request in more detail. Thanks again for your patience in the meantime, the team should follow up with you via email as soon as possible! 🙏🏼

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