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URGENT: Your card has been declined

  • June 4, 2026
  • 5 replies
  • 60 views
Kirill234

We have tried to complete the payment using 3 different cards, but all of them were declined by the system. We have urgent tasks with a strict deadline that must be completed today, and this situation has put us in a very difficult position. We kindly request immediate assistance regarding this issue!

 

I know that this issue can be provided by my failed attempts (because of same topics in this form). But our work is paralised and there is no other way to fix it without Support. We can not wait for 24 hours cooldown.

Best answer by Celine_

Hey there! I can see in the backend that your issue has now been resolved and the payment went through successfully after waiting 24 hours.

It sounds like the temporary block caused by multiple payment attempts was the issue, and the waiting period allowed everything to reset properly. This is a common security measure designed to help protect accounts from potential fraudulent activity.

Since this has now been resolved, I'll go ahead and close the topic here. Thanks again for following up!

    This topic has been closed for replies.

    5 replies

    Kirill234
    • Kirill234
    • Author
    • New Member
    • June 4, 2026

    my support ticket: 1943780

      Celine_
      Figmate
      • Celine_
      • Community Support
      • June 4, 2026

      Hey ​@Kirill234 , Celine from the Figma Community Support team here! I completely understand the urgency here, I'm sorry this is impacting your work with a tight deadline!

      I've added a follow-up note to your case and escalated it internally so the team is aware of the urgency. They'll get back to you as soon as possible.

      In the meantime, it may be worth contacting your bank directly to check if there are any blocks on the transactions on their end, as card declines can sometimes be triggered by the bank rather than Figma.

      Thanks for your patience, the team will do their best to assist you soon! 🙏

      Kirill234
      • Kirill234
      • Author
      • New Member
      • June 4, 2026

      Hey ​@Kirill234 , Celine from the Figma Community Support team here! I completely understand the urgency here, I'm sorry this is impacting your work with a tight deadline!

      I've added a follow-up note to your case and escalated it internally so the team is aware of the urgency. They'll get back to you as soon as possible.

      In the meantime, it may be worth contacting your bank directly to check if there are any blocks on the transactions on their end, as card declines can sometimes be triggered by the bank rather than Figma.

      Thanks for your patience, the team will do their best to assist you as soon as possible! 🙏

      Thank you. I contacted the bank, and they confirmed that everything is fine on their side
      Celine_
      Figmate
      • Celine_
      • Community Support
      • June 4, 2026

      Thanks for letting me know! Our support agent has replied to you with the next steps. Please check your inbox when you can, thank you.

      Celine_
      Figmate
      • Celine_
      • Community Support
      • Answer
      • June 8, 2026

      Hey there! I can see in the backend that your issue has now been resolved and the payment went through successfully after waiting 24 hours.

      It sounds like the temporary block caused by multiple payment attempts was the issue, and the waiting period allowed everything to reset properly. This is a common security measure designed to help protect accounts from potential fraudulent activity.

      Since this has now been resolved, I'll go ahead and close the topic here. Thanks again for following up!

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