refund request

I'd like to request a refund for my recent payment. I haven't used it at all

[Moderator note: This post was merged from refund request in Chat and Connect into refund request on 07-Jun-2026.]

Hi ​@이해은 — welcome to Figma Forum! I've merged your posts so everything stays in one place, and I'm flagging this for the right team to follow up with you. Thanks for your patience as I look into this.

Hello again ​@이해은 — thanks for your patience.

Since billing details can't be addressed on this public space, I went ahead and opened a case on your behalf with our Product Support team directly. Your ticket number is: 1948135, and they'll be in touch once they've had a chance to review.

Heads up: Figma's standard policy treats subscription payments as non-refundable. Support reviews these situations on a case-by-case basis, so please do watch for their response. This article is also worth a look for context on how plan management works: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Please keep an eye on the email inbox tied to your Figma account for next steps.