I'd like to request a refund for my recent payment. I haven't used it at all.
Solved
refund request
Best answer by Tom Reem
Hello again
Since billing details can't be addressed on this public space, I went ahead and opened a case on your behalf with our Product Support team directly. Your ticket number is: 1948135, and they'll be in touch once they've had a chance to review.
Heads up: Figma's standard policy treats subscription payments as non-refundable. Support reviews these situations on a case-by-case basis, so please do watch for their response. This article is also worth a look for context on how plan management works: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Please keep an eye on the email inbox tied to your Figma account for next steps.
I'd like to request a refund for my recent payment. I haven't used it at all
[Moderator note: This post was merged from refund request in Chat and Connect into refund request on 07-Jun-2026.]
Hi
Hello again
Since billing details can't be addressed on this public space, I went ahead and opened a case on your behalf with our Product Support team directly. Your ticket number is: 1948135, and they'll be in touch once they've had a chance to review.
Heads up: Figma's standard policy treats subscription payments as non-refundable. Support reviews these situations on a case-by-case basis, so please do watch for their response. This article is also worth a look for context on how plan management works: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Please keep an eye on the email inbox tied to your Figma account for next steps.
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