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URGENT: Email on suppression list / Cannot receive ticket confirmations

  • June 8, 2026
  • 1 reply
  • 22 views
Arpit Sethi

"Hi Figma Support, I am the IT admin for our company. This is a company-owned email address that was temporarily deactivated during an employee offboarding, which likely caused it to be placed on your email bounce/suppression list.

The email is now active again and I have full access to the inbox, but I am not receiving the automated password reset emails. Can you please remove this address from your bounce list and trigger a password reset link for me so I can log in and transfer ownership of our company files?"

Best answer by Celine_

Hi Arpit, thanks for reaching out! I understand you're not receiving password reset emails and suspect the address may have been added to an email suppression list after it was temporarily deactivated.

I can see you've already reached out to our Support team a few times — just a small note that one ticket is enough, our team will make sure it's taken care of! Since this is an account-specific issue, we're unable to investigate it from the Community Forum. However, I've gone ahead and added a follow-up note to your existing case for visibility. Please keep an eye on your inbox for a response from the team. Thanks for your patience!

 

Great news! Our support team has just replied to your case and taken care of the issue on their end. When you get a chance, please give it another try and let them know if you're now receiving emails from us.

Please continue the conversation directly with them via your support case, I'll go ahead and close this thread in the meantime. Thanks for your patience! 🙏

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • June 8, 2026

Hi Arpit, thanks for reaching out! I understand you're not receiving password reset emails and suspect the address may have been added to an email suppression list after it was temporarily deactivated.

I can see you've already reached out to our Support team a few times — just a small note that one ticket is enough, our team will make sure it's taken care of! Since this is an account-specific issue, we're unable to investigate it from the Community Forum. However, I've gone ahead and added a follow-up note to your existing case for visibility. Please keep an eye on your inbox for a response from the team. Thanks for your patience!

 

Great news! Our support team has just replied to your case and taken care of the issue on their end. When you get a chance, please give it another try and let them know if you're now receiving emails from us.

Please continue the conversation directly with them via your support case, I'll go ahead and close this thread in the meantime. Thanks for your patience! 🙏

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