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dashkennnn
dashkennnn
New Participant
June 2, 2026
Solved

I deleted the team with all the important files by mistake

  • June 2, 2026
  • 9 replies
  • 168 views

I deleted the command with all the important files by mistake, and I need to restore it as soon as possible. the email did not arrive at the post office because the mail was overloaded and there was not enough memory to accept emails. I've cleaned my mail now, how can I get a repeat email with a link to restore the team? Please tell me, I have lost some very important files.

[Moderator note: This post title was updated from I deleted the command with all the important files by mistake to I deleted the team with all the important files by mistake on 07-Jun-2026.]

    Best answer by Tom Reem

    Hi again, ​@dashkennnn! Yes, that's correct — Figma sends a reminder email with the restore link seven days before it expires.

    I touched base with the Product Support folks and I’m glad to hear your case got sorted out. 🙌🏻

    For anyone else who finds themselves in a similar scenario: The full restoration window is 28 days from deletion. After that, the team's files and projects are permanently deleted and can't be recovered. More details in the Figma Learn here: Restore a deleted team.

    9 replies

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    June 2, 2026

    Hey ​@dashkennnn — welcome to Figma Forum, and sorry to hear you're dealing with this.

    Thanks for flagging it. To make sure I'm understanding correctly, it sounds like a team was accidentally deleted and you weren't able to receive the restoration link outlined in this process: Restore a deleted team. Is that right?

    I can't access or share account-specific details here, but I want to make sure this gets the right attention. I've opened a ticket on your behalf with our Product Support team so they can take a closer look. Your case number is: 1940141 — they'll follow up with you directly once they've had a chance to review.

    I'll keep an eye out for your reply.

    dashkennnn
    dashkennnnAuthor
    New Participant
    June 2, 2026

    Yes, that's right! I could not receive an email with a link to recovery. if it would be possible to send an email again, it would be wonderful for me to immediately restore all my deleted files. Thank you very much for your promptness!

    dashkennnn
    dashkennnnAuthor
    New Participant
    June 2, 2026

    Can you tell me, please, will the support service contact you by mail? [redacted by moderator to remove personal information]

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    June 2, 2026

    Got it, thanks for confirming, ​@dashkennnn. Yes, the Product Support team will reach out to the email address tied to your Figma account — keep an eye on that inbox.

    I also removed some personal information from your last reply to help protect your privacy and account security. Thanks for your patience while we get this sorted. 🙏🏻

    dashkennnn
    dashkennnnAuthor
    New Participant
    June 2, 2026

    Thank you very much, I really hope for your help!

      dashkennnn
      dashkennnnAuthor
      New Participant
      June 3, 2026

      can you tell me if there is an option that the support service will be able to resend an email with a link to the mail? I'm very worried about my files.

      Tom Reem
      Figmate
      Tom Reem
      Figmate
      June 3, 2026

      Hey ​@dashkennnn — completely understandable, and I'm glad you came back to update us.

      I can't resend the restore email from here, but I've flagged your situation to our Product Support team and they'll be in touch directly. Given the 28-day window to restore a deleted team, I've made sure they have the full context so they can move quickly.

      Keep an eye on the inbox associated with your Figma account — they'll take it from there.

      dashkennnn
      dashkennnnAuthor
      New Participant
      June 4, 2026

      Okay, thanks a lot! tell me more, please, is it true that 7 days before the expiration of the link to restore the command, figma resends it?

        Tom Reem
        Figmate
        Tom ReemAnswer
        Figmate
        June 7, 2026

        Hi again, ​@dashkennnn! Yes, that's correct — Figma sends a reminder email with the restore link seven days before it expires.

        I touched base with the Product Support folks and I’m glad to hear your case got sorted out. 🙌🏻

        For anyone else who finds themselves in a similar scenario: The full restoration window is 28 days from deletion. After that, the team's files and projects are permanently deleted and can't be recovered. More details in the Figma Learn here: Restore a deleted team.

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