Solved

Hey there. I was testing Figma Agent and it was working properly except one thing. The only way it could change the labels and texts in my components was to override fonts with some public fonts that are already available in Figma.We’ve bought a licensed Font for our product. and currently, Figma only supports shared-font for Organization-level or higher plans. We are currently using Pro Plan.For now, Figma Agent can help for ideation, but when it comes to designing, I really don’t want to select all the texts made by Agent and style them one by one again. Figma (& Even Google) do not support many RTL Fonts by default. & Most of the popular Persian fonts are licensed & can’t be accessed publicly (“Yekan-Bakh”, or “Iran-Sans”; They are like “Roboto” & “Inter” but for Persian).I think Figma Agent should notice the local font somehow, because I really cannot afford Organization plan just to give Agent access to fonts. There should be a better way. 

I’m having an issue with code layers. As soon as I create one, it shows this error indicator, but I don’t see any actual error message. How can I fix this? I’m working on a project and this is a major problem for me.

Hi, i have now for over a week been trying to submit a ticket via the bot. I have professional sub, so i should be able to get help.Everytime the bot says that the ticket is made, its gone after that. I never get a confirmation email nor can i see it under my “My Requests”. I Really wanted help with some billing issue, and still need it for that matter. But whatever i do, i cannot submit a ticket or get any help. I have tried 3 separate times, and the ticket is never made, even when the ai bot says it is. 

Hi, I recently unsubscribed from my professional plan, and 4 days ago I was shocked I was billed $23. Kindly check to this matter, will highly appraciate.

I’m experiencing a visual inconsistency in a design file. Components using a specific drop shadow style are rendering incorrectly compared to how they used to look. However, when I detach the style, the drop shadow immediately looks as it’s supposed to, perfectly matching the library file where it is published from.Both the component and the style are fully published and up to date. I’ve attached a video showing the issue. In the recording, you can see that if I copy and paste these two components (one with the style attached and one with the style detached) back into the library file, they both render correctly and look exactly the same.

I want to request a refund on my Figma subscription, I had no intention to renew my subscription and I’ve charged my card on accident, I don’t have any work to be done by Figma at the moment, if you can please refund me the subscription amount, the subscription was done on date June 18, 2026 and the invoice number is CPJ3WDGL-0007

Hi, the figma cursor used to be small and neat. In the past few days it has suddenly grown much bigger and it glitches in the middle of work switching back to the original smaller size, and growing again when moved or used for an action. Any idea why this is happening?

Hi Figma Support Team,I am writing to request assistance in tracking down an active Figma subscription. We have noticed a recurring charge of $16.05 per month on our corporate bank statements dating back to January.Unfortunately, we do not know which specific email address or account this subscription is tied to. We suspect it may belong to a current or former employee, but we currently only have the bank transaction details on our end.Could you please let us know the best and most secure way to share these transaction details with you so we can locate the account and manage or cancel the subscription?Thank you,  Pallavi, Kcloud9 LLC

The new mechanism for removing users from a team requires admins to enter the user’s EXACT username before removal. This creates a lot of unnecessary friction for organizations with hundreds of users in FigmaThe “username” that admins must type is actually the display name that users can freely change in their settings. This name cannot be copied, so admins have to type it manually into the confirmation field. Users can create complicated names such as “Phương nhi 🧚hhl” which makes the removal process unnecessarily difficult for admins. Since users can change their display names at any time, someone could initially use a simple name like “Nhi” and later switch to a more complicated one, making urgent removal harder for admins — especially in organizations managing 200+ files and hundreds of users.I understand that this mechanism is intended to prevent accidental actions by admins, but the current implementation feels excessive and creates usability issues at scale.A simpler and more p

Hello Figma Support!Could you please help me?We accidentally purchased a seat for the wrong team—an annual subscription. We need to fix this and move the seat to the correct team. This happened today, just a couple of hours ago. We don't need to cancel anything; we just need to get it set up correctly—removing the seat from one team and adding it to another.I contacted support via the form and have a ticket number: 1967696. However, I haven't received an email confirmation, and nothing shows up in my list of requests—even though the bot claims otherwise.

I sumbitted a support query over 24 hours ago, not 1 acknolwledgement. Seriously!(help.figma.com/hc/requests/1963091).

I am the owner of appreel short drama projects. however i don't see the team manager and the dashboard with the invoices. please advise- who is the owner of Appreel's Team plan. See attached link to the project: https://www.figma.com/design/IgutMWH8eVGAlzSB7OXjAE/AppReel?node-id=27-2642&t=OBaG3C0eF2dyz2yM-1 

I upgraded from Starter to a Collab seat and was charged €43.56.While trying to publish a Figma Site, I selected Continue on a prompt and then saw a projected invoice with a €161 billing adjustment, which appeared to trigger a Full seat upgrade requirement.I immediately canceled because I only wanted to publish my portfolio website.I am trying to confirm whether the €161 billing adjustment will be removed and whether my account is currently on a Collab seat or if any Full seat upgrade was applied.I would also like to confirm what is required to publish a Figma Site and connect a custom domain for a personal portfolio website.I raised a ticket with the AI support a few days ago but received no email confirmation and no reply. From a UX perspective, this experience is terrible in terms of transparency and billing clarity:No clear warning that you're about to incur a much larger charge. No email confirmation of the support ticket. No ticket number visible. I am stuck talking to an AI loop

I went onto my Figma and I have lost all my files. Please may you help. I can not remember which one it was under but either emails below. The main project was called Camilla's projects

i got the an email from announcements@figma.com with the confirmation : “We wanted to let you know that you are now in the beta for Figma’s new AI agent.” But still agent is not available and no update available also. What am i missing here …? (My connected Figma account is the right one)

This is a strange one. See the attached video for an example of what is happening.I have a white label design system with the “brands as modes” approach. In the example video, I have applied 3 different brand’s modes to the 3 different sections. When I copy/paste directly into a frame of a brand with a darker colored navigation bar surface color (which uses inverted variants of the navigational buttons), the label for some reason resets. Both the regular and the inverted variants of the original button component has the same text property applied to the label. As you can also see, if I drag it directly from a frame into the “inverted” brand, the label stays intact.Bug?

Using Montserrat Semi-Bold font in the example but have see it on other fonts too.Set vertical trim is to Cap height to baseline. The bottom of some letters that extend beyond the bottom border of the box are cut off. The tops are not cut off.See screenshot. 

I use Typeface as my font manager on Mac.  My brand fonts are open in there but when i try to use them in Figma Desktop I get two weights for Poppins.  (And yet in old Adobe XD I have the full range of all weights to choose from.)Why is this happening?

Trying to fire up prompt in code layer and nothing’s working - anyone else getting this issue?

At first, I thought, I need to update the desktop app that I have on my windows, but when I checked, it was up to date. I tried to refresh everything, switch off the laptop and start all over again, but nothing works, as soon as I open my file, start working, it crashes in seconds. I would appreciate some help because I really need to work.The error- I keep receiving.​​​​​ 

Hi! I have a annual Professional subscription. 4 days ago, an intern accidentally added +1 Full Seat, and on the 28th June Figma will ask me for $48. The subscription is available and hasn't been assigned to anyone. Can you help me figure out how to cancel this subscription?Figma hasn't responded for 4 days.

“Couldn't access Figma due to a technical error. “ Figma to Wix Studio Import Continues to Fail – Anyone Else Experiencing this This?I'm hoping someone in the community can help because I've spent several hours troubleshooting this and have completely run out of ideas.I am attempting to import a Figma design into Wix Studio using the official Figma to Wix Studio plugin. The plugin appears to connect correctly, but the import process consistently fails after approximately 20 seconds.What HappensThe Figma to Wix Studio plugin opens normally. The plugin confirms I am logged in. I click Next. I paste a valid Figma file URL into Wix Studio. Wix accepts the URL and begins processing it. After approximately 20 seconds, Wix displays:"Couldn't access Figma due to a technical error."The important part is that Wix initially accepts the URL. If the URL were invalid, I would expect an immediate rejection. Instead, Wix appears to begin processing the file and then fails during the import process .  

Hello,I urgently need help.My Professional workspace was previously billed in EUR. When I try to reactivate it, the checkout only shows USD while displaying the message:"Your plan was previously paying in EUR and therefore must continue to pay in EUR."As a result, my workspace has been locked and 233 Figma files are now read-only. I cannot move them, duplicate them, or edit them.Case number: #1964411I am ready to pay immediately and need access today for professional work.Could someone from the Figma team please help me resolve this issue or provide a manual EUR payment link?Thank you,Romain Papin

I'm a participant in the Makeathon hackathon where Figma offered 10,000 credits for Pro account users. However, my account was only given 3,000 credits per month, and I'm already down to ~736 credits left with the reset not until July 1.This is really affecting my ability to continue working on my hackathon project. A few questions:1. Did anyone else face this same issue with credits not matching what was promised?2. Is there a way to request additional credits specifically for hackathon participants?

I’m using a popover component with a slot. One of the items inside the slot is a fixed-height auto-layout container with a list of items. I want this list to overflow:scroll vertical, however, the prototype scroll options are disabled. I tried nesting this in a new frame and the scroll options are disabled for this new frame as well.I’m trying to avoid breaking the original component and utilize the slot. Is scrolling only preserved for the slot itself or can you embed scrollable items within a slot?Here’s a video showing more detail: