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Can't recieve any verification mail or even password reset

  • May 31, 2026
  • 2 replies
  • 28 views
Tobio_Design

I can’t login as i am not recieving my verification mail.  I checked all folders and tried the mail multiple times and it’s working fine. am also sure the email is correct
 

Best answer by Tom Reem

Hi ​@Tobio_Design, checking in after looping in our Product Support team. Were you able to receive their follow-up and get back into your account?

For anyone else running into this: If verification or password reset emails aren't arriving (and spam has been ruled out), ask your IT team to allowlist the following domains:

Once that's done, try resending the verification email and that should clear things up.

Let us know if any access issues remain — we'll get it sorted. 🙏🏻

    2 replies

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • May 31, 2026

    Hi ​@Tobio_Design, welcome to Figma Forum and thanks for flagging this. Sorry about the trouble getting in — appreciate you troubleshooting before posting.

    I've opened a ticket with our Product Support team so they can take a closer look. Your case number is: 1936118. Please check the inbox linked to your Forum account for an email from me with next steps.

    If anything else comes up, don't hesitate to reach out.

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • Answer
    • June 7, 2026

    Hi ​@Tobio_Design, checking in after looping in our Product Support team. Were you able to receive their follow-up and get back into your account?

    For anyone else running into this: If verification or password reset emails aren't arriving (and spam has been ruled out), ask your IT team to allowlist the following domains:

    Once that's done, try resending the verification email and that should clear things up.

    Let us know if any access issues remain — we'll get it sorted. 🙏🏻

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