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Tobio_Design
Tobio_Design
New Member
May 31, 2026
Solved

Can't recieve any verification mail or even password reset

  • May 31, 2026
  • 2 replies
  • 79 views

I can’t login as i am not recieving my verification mail.  I checked all folders and tried the mail multiple times and it’s working fine. am also sure the email is correct
 

    Best answer by Tom Reem

    Hi ​@Tobio_Design, checking in after looping in our Product Support team. Were you able to receive their follow-up and get back into your account?

    For anyone else running into this: If verification or password reset emails aren't arriving (and spam has been ruled out), ask your IT team to allowlist the following domains:

    Once that's done, try resending the verification email and that should clear things up.

    Let us know if any access issues remain — we'll get it sorted. 🙏🏻

    2 replies

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    May 31, 2026

    Hi ​@Tobio_Design, welcome to Figma Forum and thanks for flagging this. Sorry about the trouble getting in — appreciate you troubleshooting before posting.

    I've opened a ticket with our Product Support team so they can take a closer look. Your case number is: 1936118. Please check the inbox linked to your Forum account for an email from me with next steps.

    If anything else comes up, don't hesitate to reach out.

    Tom Reem
    Figmate
    Tom ReemAnswer
    Figmate
    June 7, 2026

    Hi ​@Tobio_Design, checking in after looping in our Product Support team. Were you able to receive their follow-up and get back into your account?

    For anyone else running into this: If verification or password reset emails aren't arriving (and spam has been ruled out), ask your IT team to allowlist the following domains:

    Once that's done, try resending the verification email and that should clear things up.

    Let us know if any access issues remain — we'll get it sorted. 🙏🏻

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