Hello Figma Support,
I would like to request a refund for an accidental subscription charge.
The payment was made unintentionally on Today right before, for professional 1 seat for 1 year.
As soon as I noticed the charge, I canceled the subscription.
I have not used the paid features after the payment.
Could you please review my case and process a refund?
Invoice ID: in_1TgHSHIvcqWR3dFDaa1Z4y3w
Team: 김시진's team
Start: Jun 08, 2026
End: Jun 08, 2027
Total: $211.20 USD
Thank you.
Best answer by Celine_
Hi
I understand that the subscription was renewed automatically and unintentionally, and that you'd like to cancel and request a refund. I completely understand how unexpected charges can be stressful! Our support team will need to review your account and determine whether a refund may be possible in this case. While we're unable to process billing requests directly through the Forum, I was able to see your existing support ticket and have added an internal note to help increase visibility with the team handling your request. For reference, the case number is #1950934.
Appreciate your patience while the team reviews this! 🙏
Update: The support team has replied to you, please check your case directly for the full details.
The team has cancelled your plan, please note your plan has now been reverted to the free Starter plan. You can find more details about the features available on the Starter plan here: Starter Plan Overview.
If you’d like to review what’s included in the Starter plan, you can take a look here: Figma plans and features. I’ll go ahead and close the topic as your issue has been addressed. Thank you!
Hi
I understand that the subscription was renewed automatically and unintentionally, and that you'd like to cancel and request a refund. I completely understand how unexpected charges can be stressful! Our support team will need to review your account and determine whether a refund may be possible in this case. While we're unable to process billing requests directly through the Forum, I was able to see your existing support ticket and have added an internal note to help increase visibility with the team handling your request. For reference, the case number is #1950934.
Appreciate your patience while the team reviews this! 🙏
Update: The support team has replied to you, please check your case directly for the full details.
The team has cancelled your plan, please note your plan has now been reverted to the free Starter plan. You can find more details about the features available on the Starter plan here: Starter Plan Overview.
If you’d like to review what’s included in the Starter plan, you can take a look here: Figma plans and features. I’ll go ahead and close the topic as your issue has been addressed. Thank you!
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