Hi there, I’ve just noticed that I have two plans running simultaneously for one account. Being charged annual as well as monthly. Could someone help me resolve this issue? Thanks!
Solved
I'm being charged twice for a single seat
Best answer by adamsmasher
Hey
I can see why you might find this confusing. How many seats are you paying for, and are they annual or monthly? From what I see here, I’d guess that you’re paying for one full seat annually, and then at some point added another full seat to your team that is on a monthly payment schedule. To confirm this, you can do the following:
- From the file browser, click the Admin link in the left sidebar.
- Select the People tab.
- Review the Billing Cycle column and see if a user is assigned a monthly or annual seat.
If you want to simplify your billing so it’s a single annual payment, go back to the Admin page from the file browser and do the following:
- Select Settings.
- In the Plan section, select Add an annual plan.
- Use the + and - buttons to adjust the number of seats you want to add.
- Click the Accept terms and upgrade button to complete the process.
For more information, see the Monthly vs. Annual subscriptions section in our help article on managing Professional plan billing. Let me know if you have any questions!
Hey
I can see why you might find this confusing. How many seats are you paying for, and are they annual or monthly? From what I see here, I’d guess that you’re paying for one full seat annually, and then at some point added another full seat to your team that is on a monthly payment schedule. To confirm this, you can do the following:
- From the file browser, click the Admin link in the left sidebar.
- Select the People tab.
- Review the Billing Cycle column and see if a user is assigned a monthly or annual seat.
If you want to simplify your billing so it’s a single annual payment, go back to the Admin page from the file browser and do the following:
- Select Settings.
- In the Plan section, select Add an annual plan.
- Use the + and - buttons to adjust the number of seats you want to add.
- Click the Accept terms and upgrade button to complete the process.
For more information, see the Monthly vs. Annual subscriptions section in our help article on managing Professional plan billing. Let me know if you have any questions!
Thank you, Iit was indeed a full seat I’ve added during a project not realising it was a paid seat 🙈 Lesson learned! Appreciate your response! Cheers
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