Solved
cancelled plan but still charged
I cancel my plan before the next payment date, and is a free plan, but it still charged, and I’m also free plan now.
I’d like for the charge to be refunded
Hey
I can't discuss billing specifics here, but I did check in with our Product Support team and they're actively reviewing your report. Your case number is: 1946943, and they'll follow up on your ticket once they have more details and next steps.
In the meantime, this resource may help explain the charge. If any seats were added before your plan downgraded, those would be prorated and reflected on your last invoice: Upgrade or downgrade your plan → Downgrade or cancel your plan. That said, Product Support will be able to confirm the specifics.
Appreciate your patience while we follow up.
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