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SheerID verification failed / Request for manual Education account approval

  • March 22, 2026
  • 1 reply
  • 36 views
Patryk Długosz

Dear Figma Support Team,

I am an active student at the University of Rzeszów (Uniwersytet Rzeszowski) in Poland and I am trying to get a Figma for Education plan.

Unfortunately, the third-party SheerID automated verification system repeatedly rejected my valid student ID and eventually locked my verification attempts. When I contacted SheerID support, they stated they cannot offer manual assistance and closed my case.

Since the automated system is failing to recognize Polish documents, could you please help me verify my student status manually? I have all the necessary official documents (student ID, official certificate of enrollment from the university) ready to provide.

Thank you for your help.

Best answer by Tom Reem

Hey ​@Patryk Długosz, welcome to Figma Forum, and thanks for the detailed write-up. Sorry to hear about the trouble getting your verification completed.

I'm not able to access account settings or manage reviews from this public space, but I can confirm you have a ticket open with the Education team and your case is under review. Your case number is: 1807550 — please keep an eye on the inbox tied to your Figma account, as they'll follow up with more clarity and next steps there.

We're continuing to improve the verification experience based on feedback, and this resource will stay up to date as the process evolves: Figma for Education → Verify your education status.

Appreciate your patience while the team takes a closer look. 🙏🏻

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • Answer
  • March 22, 2026

Hey ​@Patryk Długosz, welcome to Figma Forum, and thanks for the detailed write-up. Sorry to hear about the trouble getting your verification completed.

I'm not able to access account settings or manage reviews from this public space, but I can confirm you have a ticket open with the Education team and your case is under review. Your case number is: 1807550 — please keep an eye on the inbox tied to your Figma account, as they'll follow up with more clarity and next steps there.

We're continuing to improve the verification experience based on feedback, and this resource will stay up to date as the process evolves: Figma for Education → Verify your education status.

Appreciate your patience while the team takes a closer look. 🙏🏻

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