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Org access not restored after successful payment — ticket 1953552

  • June 10, 2026
  • 1 reply
  • 25 views
internal subscriptions

Our organization shows "You no longer have access to this organization."

Root cause was a failed payment (a bank-account charge did not go through). We have since paid successfully with a different card and the charge has cleared, but org access has not been restored.

Payment is confirmed on Figma's side:
- Invoice ID: in_1TH7kKIvcqWR3dFDASvhhSvE
- Annual Organization subscription, charged successfully

I already have an open support ticket: 1953552, but no email reply yet. I'm the org admin / billing owner.

Could a Figma Support Specialist please verify the payment against the invoice above and re-enable organization access? Happy to share the receipt or transaction reference privately. Thank you.

Best answer by Celyn_L

Hi ​@internal subscriptions, Celyn from Figma Community Support here.

Thanks for reaching out. I understand that your organization access was removed following a failed payment, and that despite successfully paying the invoice afterward, you're still seeing the message that you no longer have access to the organization.

I was able to locate your support ticket (#1953552) and have gone ahead and escalated it with the team for review, including the details you've shared about the payment and invoice.

While we're unable to verify billing details directly here on the forum, the appropriate team will be able to review the payment status and help restore access if everything is in order.

Please keep an eye on your inbox, and someone from the team will be in touch as soon as possible.

Thanks for your patience in the meantime.

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • Answer
  • June 10, 2026

Hi ​@internal subscriptions, Celyn from Figma Community Support here.

Thanks for reaching out. I understand that your organization access was removed following a failed payment, and that despite successfully paying the invoice afterward, you're still seeing the message that you no longer have access to the organization.

I was able to locate your support ticket (#1953552) and have gone ahead and escalated it with the team for review, including the details you've shared about the payment and invoice.

While we're unable to verify billing details directly here on the forum, the appropriate team will be able to review the payment status and help restore access if everything is in order.

Please keep an eye on your inbox, and someone from the team will be in touch as soon as possible.

Thanks for your patience in the meantime.

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