Hello Figma Support Team,
I would like to request a manual review of the charge on my account and ask for reconsideration of my refund request.
I was surprised to discover a charge of $77.36 USD on May 29, 2026 (Invoice #ZEAZRTLZ-0002). I am a solo user and did not intentionally purchase or use multiple paid seats.
I was aware of the $5 collaboration fee, but I did not understand that granting editing access to a collaborator could automatically create additional Professional Full Seats and result in significant additional charges. My intention was simply to collaborate on files, and I was unaware that this action would trigger paid seats on my account.
After reviewing my invoice, I realized that additional Professional Full Seats had been added and billed. This was not an intentional upgrade, but rather a misunderstanding of how Figma's seat and permission system works.
I have already submitted support requests regarding this issue. However, some of my tickets were marked as "Solved" without a clear explanation of why the refund request was denied or what specific action caused the charge. Because of this, I am still confused about what happened and would appreciate further clarification.
As this was an honest misunderstanding and not an intentional purchase, I would greatly appreciate your consideration of a refund or billing adjustment as a one-time exception.
Thank you very much for your time and assistance. I look forward to your response.
Best regards,
Chung Kim
