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Request to Add VAT / Tax ID to Issued Invoice

  • March 10, 2026
  • 3 replies
  • 127 views
howoblair

Dear Figma Support Team,

I hope you are doing well.

Our company has recently completed a payment for our Figma subscription using a credit card. The invoice and receipt have already been issued.

However, we noticed that our company VAT / Tax ID was not included on the invoice. We have now updated our account settings and added the VAT information.

Would it be possible for your team to help update or reissue the invoice and receipt with the VAT / Tax ID included? This is required for our company’s accounting and reimbursement process.

Please let me know if any additional information is needed.

Thank you very much for your assistance.

Best answer by Junko3

Hi ​@howoblair, 

 

I understand that you’d like to have your invoice and receipt reissued to include your updated VAT / Tax ID.

 

For security and privacy reasons, we are unable to handle specific billing issues directly here in the forum. To assist you with this, I’ve gone ahead and created a support ticket(#1786549) on your behalf.

A member of our team will follow up with you via that ticket email to assist further. Please keep an eye on your email for their response.

 

Thanks,

This topic has been closed for replies.

3 replies

J
Figmate
  • Junko3
  • Figmate
  • Answer
  • March 10, 2026

Hi ​@howoblair, 

 

I understand that you’d like to have your invoice and receipt reissued to include your updated VAT / Tax ID.

 

For security and privacy reasons, we are unable to handle specific billing issues directly here in the forum. To assist you with this, I’ve gone ahead and created a support ticket(#1786549) on your behalf.

A member of our team will follow up with you via that ticket email to assist further. Please keep an eye on your email for their response.

 

Thanks,

Mayuga Wicaksana

Hi Support Team,

We are a customer from Indonesia. and to comply with Indonesian tax regulations and apply the appropriate Double Taxation Agreement (DTA) treaty rate to our subscription payments, we kindly request your finance or tax team to provide two documents:
1. A completed and signed Form DGT (i will sent to Figma Finance or Tax team).
2. A valid Certificate of Residence (COR) / Tax Residency Certificate issued by your country's tax authority for the current tax year.

Thank you for your assistance, and we look forward to your response.

Celine_
Figmate
  • Celine_
  • Community Support
  • June 9, 2026

Hi ​@Mayuga Wicaksana , Celine from the Community Support team at Figma here, happy to help! I understand you're requesting tax documentation to comply with Indonesian tax regulations (specifically a completed Form DGT and a Certificate of Residence). This is definitely something that needs to be handled directly by our support and tax team, and isn't something we're able to action from the Figma Forum.

I was able to see your existing support ticket and have added an internal note to make sure it gets routed to the right team with the visibility it needs. Please keep an eye on your inbox for their response, and thank you for your patience! 🙏
 

Update: The support team has replied to you and sent to you the tad documentation required. Please check directly your inbox.

For anyone in the community facing a similar request, please reach out to our support team directly via the Support Hub / Type “Contact agent for tax documentation” / Click Start a chat / select Enter / and follow the prompts.

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