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Question About Changing Payment Method and Community Purchases

  • June 11, 2026
  • 1 reply
  • 36 views
Elizabeth Strekalova

Hello Figma Support Team,

 

We would like to update the payment method associated with our Figma account and have a question regarding previous purchase attempts.

 

Recently, we attempted to purchase a plugin through the Figma Community, but the transaction failed because the payment was processed using an outdated card that is no longer valid.

 

Before updating our payment method, we would like to understand whether changing the payment details will have any impact on this failed purchase attempt. Specifically:

 

Will the purchase automatically be retried once the payment method is updated?

Do we need to manually repurchase the plugin after updating the card information?

Is there anything else we should be aware of regarding pending or failed Community transactions when changing the payment method?

 

We would appreciate any guidance you can provide.

 

Thank you for your assistance.

Best answer by Jaycee Lewis

Hey, ​@Elizabeth Strekalova 👋 Thanks for the great question. I took this to my team and got us some more information.

Here are the details:

  • If the Stripe transaction shows “cancelled payment”, it will not retry as it is in a cancelled state (Your situation)
  • If the Stripe transaction shows “failed and retrying” it will retry upon update (Not your situation)

Here are the two Help Center articles that I used to assist us:

The team advised that you try to check out with you new card as the plugin purchase was cancelled. Please let me know if you hit any more issues and I’ll get you connected with support. Talk soon! — Jaycee

1 reply

Jaycee Lewis
Figmate
  • Jaycee Lewis
  • Figmate
  • Answer
  • June 11, 2026

Hey, ​@Elizabeth Strekalova 👋 Thanks for the great question. I took this to my team and got us some more information.

Here are the details:

  • If the Stripe transaction shows “cancelled payment”, it will not retry as it is in a cancelled state (Your situation)
  • If the Stripe transaction shows “failed and retrying” it will retry upon update (Not your situation)

Here are the two Help Center articles that I used to assist us:

The team advised that you try to check out with you new card as the plugin purchase was cancelled. Please let me know if you hit any more issues and I’ll get you connected with support. Talk soon! — Jaycee

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