I was working on this project in make, and now I can't view my project at all, only a black screen, no matter what I do. https://www.figma.com/make/EzuPePUgV0VxeNEl6FonTA/Untitled--Copy-?t=ZoL7xSRiEDVpRvqf-1 Here is the project itself.
Solved
Black Screen in Preview Mode
Best answer by Celine_
Sure! I’ve added a follow-up note for the support agent to reply to you using that email address. I’ve also removed your personal details from the Forum topic here for security reasons. Thank you for your understanding.
Update: I can see on our end that your issue has now been resolved!
For anyone else who might run into something similar, the root cause was related to the device or network configuration. To prevent this from happening, please make sure you’re able to access (or whitelist) the following domains:
- *.figma.com
- *.figma.site
- *-figmaaipreview.site
- *awswaf.com
- esm.sh
- jsdelivr.net
It’s also recommended to temporarily disable any Chrome extensions by visiting: chrome://extensions.
I’ll go ahead to mark as solved and close the topic here as the issue has been resolved here.
This topic has been closed for replies.
Hey
I’ve gone ahead and created a bug report on your behalf so our team can investigate this further. For reference, your case number is #1768120, please check directly your inbox soxxx45@soxxx.eg. They’ll take a closer look at the file you shared and follow up with you directly. Feel free to add any additional context there.
Thanks for your patience while they review this!
Okay, but can they write to another email address, since I only have this one on my PC and I'm at work all the time? (redacted by the moderator due to PII) Or you can leave your answer here and on this top
Sure! I’ve added a follow-up note for the support agent to reply to you using that email address. I’ve also removed your personal details from the Forum topic here for security reasons. Thank you for your understanding.
Update: I can see on our end that your issue has now been resolved!
For anyone else who might run into something similar, the root cause was related to the device or network configuration. To prevent this from happening, please make sure you’re able to access (or whitelist) the following domains:
- *.figma.com
- *.figma.site
- *-figmaaipreview.site
- *awswaf.com
- esm.sh
- jsdelivr.net
It’s also recommended to temporarily disable any Chrome extensions by visiting: chrome://extensions.
I’ll go ahead to mark as solved and close the topic here as the issue has been resolved here.
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